Laserfiche Overview

Laserfiche transforms document management with its AI-powered platform, enabling faster completion of tasks across enterprises. Known for its strong process automation capabilities, it utilizes workflows and electronic forms to streamline operations. Analytics tools provide insights that can drive better decision-making. A surprising detail? Laserfiche not only manages documents but also engages with a community of users, offering shared insights and expertise. This dual focus on technology and community support sets it apart in the content management landscape.

Use Cases

Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Laserfiche.

Other use cases:

  • Advertisement
  • Onboarding
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Engagement Management
  • Customer Case Management
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Business Priorities

Improve ROI and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Laserfiche.

Other priorities:

  • Improve Visibility
  • Acquire Customers
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
  • Improve Brand Engagement
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Laserfiche Use-Cases and Business Priorities: Customer Satisfaction Data

Laserfiche works with different mediums / channels such as User Generated Content. Blogs. Offline etc.

Laserfiche's features include Recording, Personalization, Templates, etc. and Laserfiche support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Laserfiche analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We use Laserfiche as both an archival tool and as a workflow engine for managing documents...." Peer review by Manager in Information Technology

Laserfiche, Strapi, DialogsCMS, Butter CMS, AgilityCMS, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Laserfiche is a leading SaaS provider of ECM and business process automation. The platform accelerates business through workflows, electronic forms, document management, and analytics.

Popular Business Setting

for Laserfiche

Top Industries

  • Government Administration
  • Education
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Laserfiche is popular in Government Administration, Education, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Laserfiche Use Cases

What Are the key features of Laserfiche for Workflow Management?

What benefits does Laserfiche offer for Content Management?

How does Laserfiche address your Sales Document Management Challenges?

How does Laserfiche facilitate Onboarding?

37+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Laserfiche solved their Content Management Systems needs. Cuspera uses 3006 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Case Studies

Hospital & Health Care

CASE STUDY SIU Medicine

Laserfiche helped SIU Medicine automate and digitize key business processes. The organization faced complex, manual workflows for procurement and service requests. Laserfiche Forms and workflow tools... reduced the timesheet process from one week to less than a minute. Automation improved staff satisfaction, supported hybrid work, and ensured compliance. SIU Medicine now uses Laserfiche across departments to streamline operations and boost efficiency.

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Government Administration

CASE STUDY Town of Paradise

Laserfiche helped the Town of Paradise digitize over 400,000 files since 2015. The town improved efficiency in back-office tasks by 30%. Automated workflows and electronic forms reduced processing ti...mes and costs. Municipal enforcement officers now use tablets to update reports in the field, saving $2,500 and cutting processing time by 37%. Staff can track issues and actions faster, improving service for residents.

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Financial Services

CASE STUDY Stonehage Fleming

Laserfiche helped Stonehage Fleming automate workflows across 19 offices in 14 countries. The company used Laserfiche to streamline approval processes and standardize core operations. This saved over... $150,000 and 100,000 hours. Staff now use Laserfiche Forms for tasks like client onboarding and compliance. Integrations with Microsoft Dynamics, DocuSign, and other tools reduced manual work. The result is better efficiency, consistency, and client service.

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Financial Services

CASE STUDY American United Federal Credit Union (FCU)

Laserfiche process automation helped American United Federal Credit Union automate member information capture and storage. The credit union needed to scale operations and integrate with its existing ...technology. Laserfiche became the main workflow engine, saving hundreds of hours each month. Staff now use Laserfiche for key processes, easing the burden of mergers and supporting growth. The platform also improved records management and enabled better data reporting.

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Education

CASE STUDY The American University in Cairo (AUC)

Laserfiche helped the American University in Cairo modernize its records and automate campus processes. The university replaced a legacy document management system and migrated over 25,000 student re...cords. Laserfiche improved information retrieval time and efficiency. Automated workflows made admissions and enrollment easier for students and staff. The solution saved paper, time, and budget, and enhanced the experience for students, staff, and faculty.

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Education

CASE STUDY Southeast Kansas Education Service Center – Greenbush

Laserfiche helped Southeast Kansas Education Service Center – Greenbush improve Medicaid billing for Kansas school districts. The old Google Drive system was hard to use and made finding student reco...rds slow. Laserfiche made searching and sharing information easy. Staff saved time and could focus more on helping students and families. The new system increased accuracy and transparency for Medicaid claims.

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Video

See How Laserfiche Robotic Process Automation (RPA) Can Streamline Workflows

Video Thumbnail

Frequently Asked Questions(FAQ)

for Laserfiche

What is Laserfiche?

Laserfiche is an Intelligent Content Management and Business Process Automation platform that enables organizations to transform into digital businesses. It helps to improve ROI and internal communications.

Laserfiche’s workflow is a powerful business process automation software that classifies, organizes, routes and archives documents.

Laserfiche eliminates manual processes and automates repetitive tasks, accelerating how business gets done through its powerful workflows, electronic forms, document management and analytics, It establishes guidelines for organizing documents to ensure consistency and business continuity for the company and drive information security across the enterprise.

What is Laserfiche used for?

Laserfiche is a Content Management Systems Software mainly used by its customers to Improve ROI and Scale Best Practices by Workflow Management, Content Management and Sales Document Management .

What are the top features of Laserfiche?

Recording, Personalization and Templates are some of the top features of Laserfiche.

Who uses Laserfiche?

Laserfiche is used by Government Administration, Education and Information Technology And Services among other industries.

What are Laserfiche alternatives?

Strapi, DialogsCMS, Butter CMS and AgilityCMS are popular alternatives for Laserfiche.

Where is Laserfiche located?

Laserfiche is headquartered at 3545 Long Beach Blvd. Long Beach, CA 90807, USA.
lightning

Peers used Laserfiche for workflow management and content management

Laserfiche Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (15)
Custom Reports

4.42/5 ★

Read Reviews (240)
Analytics

4.38/5 ★

Read Reviews (74)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (15)
Custom Reports

4.42/5 ★

Read Reviews (240)
Analytics

4.38/5 ★

Read Reviews (74)

Laserfiche Integrations

Laserfiche integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.56/5 ★

Read Reviews (422)
Data Export

4.50/5 ★

Read Reviews (344)

Gimmal Records Management

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Feith Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Accela Civic Platform

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Laserfiche

Overall Risk Meter

Low Medium High

Top Failure Risks for Laserfiche

Laserfiche News

Awards

Laserfiche Named 2025 Gartner Peer Insights Customers' Choice - MarTech Cube

Laserfiche has been recognized as a 2025 Customers' Choice in the Gartner Peer Insights 'Voice of the Customer': Document Management report. This accolade is based on customer reviews, with Laserfiche receiving a 4.7-star rating and a 92% willingness to recommend. The recognition highlights Laserfiche's commitment to customer-centric innovation and its role in enhancing workflow efficiency and information governance.

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Awards

Info-Tech Research Group Names Laserfiche a Leader in Enterprise Content Management Enterprise Report

Info-Tech Research Group recognized Laserfiche as a leader in enterprise content management in its latest enterprise report. This highlights Laserfiche's strong capabilities in document management and process automation for organizations seeking robust digital transformation solutions.

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Product

Laserfiche Releases AI Tools to Automate Manufacturing Workflows - AdvancedManufacturing.org

Laserfiche has launched new AI-powered tools designed to automate manufacturing workflows. The release enhances Laserfiche's document management and process automation platform, enabling manufacturers to streamline operations, reduce manual tasks, and improve efficiency through intelligent data extraction and workflow automation.

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Awards

Info-Tech Research Group Names Laserfiche a Leader in Enterprise Content Management Enterprise Report - Business Wire

Laserfiche was named a Champion in the 2025 Enterprise Content Management Emotional Footprint Report by Info-Tech Research Group. The recognition is based on positive end-user reviews, highlighting Laserfiches strong customer relationships and high return on investment for its enterprise content management platform.

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Laserfiche Profile

Company Name

Laserfiche

Company Website

https://www.laserfiche.com/

Year Founded

1987

HQ Location

3545 Long Beach Blvd. Long Beach, CA 90807, USA

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE