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Lighthouse Desktop: Reviews, Testimonials and Expert Opinions
(430)KMS lighthouse: Knowledge Management System
Top 28 Lighthouse Desktop Alternatives
inSided community
Central platform for engagement amongst customers in different categories
inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users. ...
inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.
inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.
AnswerDash
Predict Customers questions based on page content and improve Customer Experience
AnswerDash is an AI-powered Self-service software that provides instant answers to Customer queries resulting in increase in Sales, Ticket Deflections and Self-service engagement. It can be used by businesses of all sizes for enabling Customer Success, improved Customer Experience, and reducing cart-abandonments in eCommerce. ...
The features include Instant Self-service support, on the relevant page, content delivery tailored to user profile, and popular content bubbled up dynamically to the top. The software integrates with the existing tools for ticketing and live chat thus enabling routing to agents if help is still needed. The software is also available as a mobile application and is customizable to match the brand.
The AI engine predicts and delivers smarter content, personalized to the user profile. The Analytics dashboard provides insights on customer queries, ticket deflections, and provides actionable insights on content that leads to support tickets or sales conversions or abandonments.
Forumbee
Forumbee - Modern Community Forum Software - Q&A Forums ...
Forumbee is cloud-based online community software that engages customers and employees with their own branded community. It enables users to create and maintain discussions, customer service, and feedback forums. ...
Forumbee comes with a knowledge base that can host articles and media from organizations and is easily accessible to users. Its customizable user interface offers several sharp modern site templates that can be tweaked with images and colors to get going. It collects feedback, provides support, publishes content, and increases satisfaction and loyalty. With text analytics, provides insights through dashboards from social discussions. Users can share content from forums with their social media circles and can track community activity and feedback in real-time.
Key features include discussion forums, Q and A forums, feedback and idea forums, knowledge base and articles, full text search, images and video, file attachments, WYSIWYG text editor, syntax highlighter, private community, restricted-access forums, hidden forums, email invitations, grant access by email domain, social sharing, and more.
Answerbase
Q&A Community and Support Software
Answerbase is ideal for large enterprises across industries like publishing and IT, focusing on acquiring customers and increasing revenue through robust engagement management and custom reporting features. Lighthouse Desktop caters well to mid-market firms emphasizing knowledge and helpdesk management, with strong capabilities in enhancing customer relationships and integrating AI-powered analytics. ...
KnowMax
Omnichannel Knowledge Management Platform For Enterprises
"We have achieved a 12% increase in FCR. We’re now providing seamless customer service to over 2 million users. Knowmax has transformed our CX function and helped us increase our C-SAT scores by 28%. We’re lucky to have found a Knowledge Partner that... delivered promising results and supported us throughout our Knowledge Management journey.
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Confluence
Confluence - Team Collaboration Software | Atlassian
Confluence is a workspace collaboration software that helps in project collaboration, knowledge management thereby aiding in employee engagement and team work. This tool can be used by different ...
It supports collaborative review with ability to give feedback inline with comments.
Guru knowledge network
Guru - Knowledge management software for the future of work
Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon ...
It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.
Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence
Bloomfire
Best in Class Knowledge Sharing Platform
Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers. ...
The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.
The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.
Notion
Notion The all-in-one workspace for your notes, tasks, wikis, and ...
Notion is a collaborative document editor where one can write, plan, collaborate and organize content. It is suited for businesses looking for real-time collaboration tools to increase productivity. ...
It features tools such as Notes & Docs, knowledge base, tasks & projects, spreadsheets and Databases. It offers slash commands, drag & drop editor and real-time collaboration with coworkers that boost personal productivity.
It supports to have all important company information and documents well organized and accessible in one central location. It allows to plan, track and keep everyone aligned with a shared project roadmap. It supports to keep track of all your docs with custom keywords, set due dates and add team mates.
KnowledgeOwl
KnowledgeOwl helps organizations of all sizes build be
KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance. The platform ...
The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.
inSided
All-in-one customer success engagement platform
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships. ...
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
DokuWiki
dokuwiki wiki software
DokuWiki is an open source wiki software designed for companies to help create corporate knowledge base, private notebook, software manual, project workspace and CMS – intranet. The primary ...
The platform does not require any database and utilizes plain text based files. The layout can be customized through multiple available templates and features can be extended via available plugins.
livepro
Customer Experience Knowledge Management
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes. The platform helps find answers ...
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
Syniti
Knowledge Platform that unlock and reuse insights and knowledge trapped in data
Syniti is a data migration tool that supports the entire team as well as all data transformation, optimization, and governance requirements on a single, unified platform. This Knowledge Platform ...
Syniti assists with mergers, acquisitions, divestitures, and ERP consolidation, as well as guiding cloud data migration and optimization requirements. Discovers high-quality data that helps the business. Additionally, it allows for faster decision-making across all business activities, from strategic to operational.
PageUp
Powerful HR Software for Talent Management
PageUp is a talent management platform to recruit, develop and retain high-performing teams that helps to optimize every step of the talent management lifecycle from recruitment and onboarding to learning, performance, and succession planning, all backed by people analytics so that everyone can reach their full potential. ...
It helps to attract, nurture and convert high-quality talent with less manual effort. Improve the recruiting efficiency and effectiveness. Deliver an outstanding onboarding experience. Empower employees to learn wherever and whenever they desire to boost compliance, competence and engagement also capture goals and record progress.
pageUp attracts quality talent to the organization and converts interest into action, automates time-consuming tasks, from high volume recruiting to pre-boarding at scale and gives new starters everything they need to be prepared, connected and compliant. Also provides a single source of truth for hiring managers, recruiters and HR with user-friendly dashboards.
Shelf.io
The Future of Knowledge Management is here...
Shelf.io is an innovative knowledge management and automation platform focused on helping contact centers surface the best answers to agents and customers in seconds. It helps to scale best practices and improve efficiency. Shelf leverages generative AI and a modern SaaS infrastructure to ensure accurate, up-to-date, and trusted knowledge. With Shelf, employees, chatbots, and customers can access better answers consistently, anytime and anywhere. ...
Shelf drastically reduces the time it takes to access and manage company knowledge by delivering answers directly in the platforms customers and agents are already using like the self-service portals, IVRs, chatbots, CCaaS, CRMs and more. It supercharges agents with AI to quickly surface the information they need to do their job. Its a faster, smarter, more reliable way to find and manage contact center knowledge.
Key features of Shelf are ensuring customers find the right answers fast, integrating knowledge to customers and agents, optimizing the knowledge with automated content maintenance, maximizing agent efficiency with a distributed workforce and more.
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff. ...
PHPKB helps the company to share information with the customers on the company public website or Intranet with a professional-grade searchable, customizable and brand-able knowledgebase platform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing the time the staff or customers spend searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.
Some of its features include a browser-based interface, mobile-friendly knowledge base software, a single knowledgebase system for both internal and external users, control over document lifecycle, automatic document versioning, and many more.
Panviva
Knowledge Management - Connect, Collaborate and Communicate
Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction. The ...
The built in knowledge ecosystem offers APIs to connect with all applications and channels. It offers Live APIs and content APIs to ensure right content is displayed to right user.
BlueSpice MediaWiki
BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki.
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
