inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.

inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.

The features include Instant Self-service support, on the relevant page, content delivery tailored to user profile, and popular content bubbled up dynamically to the top. The software integrates with the existing tools for ticketing and live chat thus enabling routing to agents if help is still needed. The software is also available as a mobile application and is customizable to match the brand.

The AI engine predicts and delivers smarter content, personalized to the user profile. The Analytics dashboard provides insights on customer queries, ticket deflections, and provides actionable insights on content that leads to support tickets or sales conversions or abandonments.

Forumbee comes with a knowledge base that can host articles and media from organizations and is easily accessible to users. Its customizable user interface offers several sharp modern site templates that can be tweaked with images and colors to get going. It collects feedback, provides support, publishes content, and increases satisfaction and loyalty. With text analytics, provides insights through dashboards from social discussions. Users can share content from forums with their social media circles and can track community activity and feedback in real-time.

Key features include discussion forums, Q and A forums, feedback and idea forums, knowledge base and articles, full text search, images and video, file attachments, WYSIWYG text editor, syntax highlighter, private community, restricted-access forums, hidden forums, email invitations, grant access by email domain, social sharing, and more.

Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-­On, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.

The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.

It delivers AI-powered answers and insights that enable companies to answer the most complex questions asked by their employees, customers, and support teams. Attivio provides immediate visibility to all the right information, boost enterprise’s IQ, make better decisions company-wide, and seize every opportunity. It crawls and classifies all the data information structured, semi-structured, and unstructured to speed time-to-value for analytics.