MadCap Flare Overview

Madcap-Flare is the top technical documentation solution. A free 30-day trial shows why technical writers favor MadCap Software.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using MadCap Flare.

Other use cases:

  • Knowledge Management
  • Workflow Management
  • Training & Onboarding
  • Collaboration
  • Engagement Management
  • Contract Management
  • Social Media Analytics
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Business Priorities

Improve Consistency and Acquire Customers are the most popular business priorities that customers and associates have achieved using MadCap Flare.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Navigation
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Scale Best Practices
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MadCap Flare Use-Cases and Business Priorities: Customer Satisfaction Data

MadCap Flare works with different mediums / channels such as Website. Phone Calls. User Generated Content etc.

MadCap Flare's features include Templates, Widgets, Personalization, etc. and MadCap Flare support capabilities include Chat Support, 24/7 Support, Email Support, etc. also MadCap Flare analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The level of information presented at MadWorld and the willingness of the users to share their knowledge and help is well worth the price of admission...." Peer review by Chris M, Sr. Information Developer

MadCap Flare, Responsive (formerly RFPIO), Easygenerator, Articulate Storyline, Buzzsprout, etc., all belong to a category of solutions that help Authoring and Publishing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MadCap Flare

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

MadCap Flare is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on MadCap Flare Use Cases

How can MadCap Flare enhance your Sending & Publishing Communications process?

What makes MadCap Flare ideal for Content Management?

How does MadCap Flare facilitate Helpdesk Management?

Why is MadCap Flare the best choice for Knowledge Management?

Why is MadCap Flare the best choice for Workflow Management?

23+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well MadCap Flare solved their Authoring and Publishing needs. Cuspera uses 1540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Authoring and Publishing needs.

Case Studies

CASE STUDY TrueContext Inc.

MadCap Flare and MadCap Flare Online help TrueContext Inc. deliver fast, web-based product documentation. Customers get answers quickly with advanced search, topics, and embedded videos. Integration ...with Zendesk connects documentation to support resources. The support team reduced mean times for first and full resolution. Version control and content management features let the technical writing team keep up with rapid product changes.

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CASE STUDY Jet Linx

MadCap Flare helps Jet Linx deliver FAA-approved airline operations manuals and training. Employees access manuals on mobile devices, web browsers, and in print. The solution enables a modern web exp...erience with search and diagrams. Jet Linx cut manual production time from up to 3 weeks to just 3 days. Content creation is faster with templates and Microsoft Word imports. Version control supports regulatory audits and compliance.

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Consumer Electronics

CASE STUDY Vogel's

MadCap Flare and MadCap Lingo helped Vogel's modernize its user manuals. INSTRKTIV led the switch from Adobe InDesign to MadCap Flare. Vogel's now delivers interactive, mobile-first manuals in 17 lan...guages. The time to update manuals dropped from one month to less than one day. Over 80% of manual visits come from mobile users via QR codes. Vogel's eliminated paper-based manuals, supporting sustainability.

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Transportation/Trucking/Railroad

CASE STUDY Transflo

MadCap Flare, Flare Online, and MadCap Connect for Salesforce helped Transflo build modern knowledge bases. Before, users struggled with outdated CHM and PDF files and needed to call support. With Ma...dCap Software, Transflo cut 120,000 hours of support time. Users now get self-help online, both in the office and on the road. The company also increased brand awareness.

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Automotive

CASE STUDY Rivian

MadCap Flare and MadCap Flare Online help Rivian deliver an interactive owner’s guide in their vehicle infotainment system. The guide works as an app and switches between day and night modes. Analyti...cs in Flare Online help Rivian improve search results. Content reuse and Amazon S3 publishing let the team keep up with software updates. A global project ensures consistent content across infotainment, web, and print. Preview and testing features help writers catch errors before release.

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CASE STUDY LI-COR Biosciences

MadCap Flare helps LI-COR Biosciences deliver a modern technical support website and embedded help. The company uses Flare to provide self-service answers, reducing the load on its support team. The ...technical writing team now produces twice as much content with the same effort. Flare's features enable advanced search, embedded videos, and code samples for users. The support site matches LI-COR’s brand and is easy to update. Integration with GitHub improves collaboration for technical writers.

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Getting Started with MadCap Flare

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Frequently Asked Questions(FAQ)

for MadCap Flare

What is MadCap Flare?

MadCap Flare is authoring and publishing software that helps content developers and technical writers. It is built with a goal to streamline content delivery, while ensuring readers have access to the content they need, in any format and language, on any device.

It manages the entire content development workflow, from importing and content creation, to subject matter expert contribution and review, to multi-channel publishing, translation and integrated cloud-based workflows. It enables content developers to create, publish, and manage content in multiple formats including desktop, online, mobile, and print. The platform allows technical writers to create PDF user guides, responsive HTML5 online help, policy and procedure manuals, API documentation, maintenance manuals, and illustrated parts catalogs.

Some of its features include patented XML editor, single-source authoring, multichannel publishing, project management, content management, and integrated cloud-based editing.

What is MadCap Flare used for?

MadCap Flare is a Authoring and Publishing Software mainly used by its customers to Improve Consistency and Acquire Customers by Sending & Publishing Communications, Content Management and Helpdesk Management .

What are the top features of MadCap Flare?

Templates, Widgets and Personalization are some of the top features of MadCap Flare.

Who uses MadCap Flare?

MadCap Flare is used by Computer Software, Information Technology And Services and Internet among other industries.

What are MadCap Flare alternatives?

Responsive (Formerly RFPIO), Easygenerator, Articulate Storyline and Buzzsprout are popular alternatives for MadCap Flare.

Where is MadCap Flare located?

MadCap Flare is headquartered at 9191 Towne Centre Dr, 150, San Diego, California 92122, US.
lightning

Peers used MadCap Flare for sending & publishing communications and content management

MadCap Flare Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)

Software Failure Risk Guidance

?

for MadCap Flare

Overall Risk Meter

Low Medium High

Top Failure Risks for MadCap Flare

MadCap Software, Inc News

MadCap Software Bridges Silos of Corporate Content with Latest Product Offerings

MadCap Software, Inc. Publish to Syndicate fosters collaboration across technical and learning and development teams; CCMS-Central Connector offers a ...

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MadCap Software, Inc Profile

Company Name

MadCap Software, Inc

Company Website

https://www.madcapsoftware.com/

HQ Location

9191 Towne Centre Dr, 150, San Diego, California 92122, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE