MadCap Flare Overview

Madcap-Flare is the top technical documentation solution. A free 30-day trial shows why technical writers favor MadCap Software.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using MadCap Flare.

Other use cases:

  • Knowledge Management
  • Workflow Management
  • Training & Onboarding
  • Collaboration
  • Engagement Management
  • Contract Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Improve Consistency and Acquire Customers are the most popular business priorities that customers and associates have achieved using MadCap Flare.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Navigation
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Scale Best Practices
See all business priorities See less business priorities

MadCap Flare Use-Cases and Business Priorities: Customer Satisfaction Data

MadCap Flare works with different mediums / channels such as Website. Phone Calls. User Generated Content etc.

MadCap Flare's features include Templates, Widgets, Personalization, etc. and MadCap Flare support capabilities include Chat Support, 24/7 Support, Email Support, etc. also MadCap Flare analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use it to publish HTML and PDF manuals for our end users...." Peer review by Nathan F., Computer Software

MadCap Flare, Responsive (formerly RFPIO), Articulate Storyline, iSpring Suite, Zight, etc., all belong to a category of solutions that help Authoring and Publishing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MadCap Flare

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

MadCap Flare is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

MadCap Flare Customer wins, Customer success stories, Case studies

How efficiently Does MadCap Flare manage your Sending & Publishing Communications?

How does MadCap Flare facilitate Content Management?

How efficiently Does MadCap Flare manage your Helpdesk Management?

Why is MadCap Flare the best choice for Knowledge Management?

What benefits does MadCap Flare offer for Workflow Management?

15 buyers and buying teams have used Cuspera to assess how well MadCap Flare solved their Authoring and Publishing needs. Cuspera uses 1540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Authoring and Publishing needs.

 

Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training Using MadCap Software

Jet Linx uses MadCap Flare to enhance its documentation process, delivering FAA-approved airline operations manuals across multiple platforms, including mobile devices and web browsers. This adoption... has reduced manual production time from weeks to days, improved compliance with FAA regulations, and facilitated content creation and management. The integration supports over 300 employees, offering easy access to critical information and streamlining operations.

Read more →
 

Apteco Cuts Time to Deliver Online Help Using MadCap Software

Apteco has significantly reduced the time required to deliver online help and documentation by using MadCap Software's Flare and Flare Online. This adoption enables Apteco to provide modern, responsi...ve HTML5 help content, streamline translations, and enhance user experience with advanced search and multimedia features. The integration supports Apteco's agile software release cycle, reducing support calls and improving customer satisfaction.

Read more →
 

84.51 Chooses MadCap Software to Replace Traditional LMS

84.51, a subsidiary of Kroger, has replaced its traditional learning management system with MadCap Software's Flare and MadCap Central to create the Stratum Learning Center. This new platform offers ...a modern web experience with how-to guides, documentation, and multimedia tutorials, enhancing user onboarding and collaboration. The success of this implementation has led to the development of similar learning centers for other products.

Read more →

Axiom Law - Legal Services

MadCap Flare and MadCap Flare Online helped Axiom Law transform its web-based application documentation. The company created two modern documentation sites for users and employees. Easy-to-search con...tent and micro content led to a five-fold increase in user searches. Auto-reply support emails and integrated user assistance improved self-support. Content updates now keep pace with bi-weekly application releases. Brand consistency is maintained with templates and CSS support.

Read more →

Apteco Limited - Computer Software

MadCap Flare and MadCap Flare Online helped Apteco create a modern help website for its Apteco Orbit platform. The solution enabled partners and customers to quickly find information and reduced supp...ort calls. Apteco's technical authors now deliver new help content the same day as each bi-weekly software release. The time to translate help content from English to German dropped from weeks to 2 days or less. The web-based help features responsive HTML5, multimedia, advanced search, and analytics.

Read more →

Apteco - Information Technology And Services

MadCap Flare helped Apteco improve their technical documentation. The platform uses modern web standards and offers flexible publishing. Apteco valued the quality of resources, webinars, and conferen...ces. The team enjoyed using Flare, making it their top choice for documentation.

Read more →

Getting Started with MadCap Flare

Video Thumbnail

Frequently Asked Questions(FAQ)

for MadCap Flare

What is MadCap Flare?

MadCap Flare is authoring and publishing software that helps content developers and technical writers. It is built with a goal to streamline content delivery, while ensuring readers have access to the content they need, in any format and language, on any device.

It manages the entire content development workflow, from importing and content creation, to subject matter expert contribution and review, to multi-channel publishing, translation and integrated cloud-based workflows. It enables content developers to create, publish, and manage content in multiple formats including desktop, online, mobile, and print. The platform allows technical writers to create PDF user guides, responsive HTML5 online help, policy and procedure manuals, API documentation, maintenance manuals, and illustrated parts catalogs.

Some of its features include patented XML editor, single-source authoring, multichannel publishing, project management, content management, and integrated cloud-based editing.

What is MadCap Flare used for?

MadCap Flare is a Authoring and Publishing Software mainly used by its customers to Improve Consistency and Acquire Customers by Sending & Publishing Communications, Content Management and Helpdesk Management .

What are the top features of MadCap Flare?

Templates, Widgets and Personalization are some of the top features of MadCap Flare.

Who uses MadCap Flare?

MadCap Flare is used by Computer Software, Information Technology And Services and Internet among other industries.

What are MadCap Flare alternatives?

Responsive (Formerly RFPIO), Articulate Storyline, ISpring Suite and Zight are popular alternatives for MadCap Flare.

Where is MadCap Flare located?

MadCap Flare is headquartered at 9191 Towne Centre Dr, 150, San Diego, California 92122, US.
lightning

Peers used MadCap Flare for sending & publishing communications and content management

MadCap Flare Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)

Software Failure Risk Guidance

?

for MadCap Flare

Overall Risk Meter

Low Medium High

Top Failure Risks for MadCap Flare

MadCap Software, Inc News

Awards

Ars Logica Names IXIASOFT as Global CCMS Leader - IXIA CCMS

IXIASOFT, a MadCap Software company, has been recognized by Ars Logica as a global leader in component content management systems (CCMS). The IXIA CCMS excels in multi-channel publishing, scalability, taxonomy, semantics, and component lifecycle management, making it a top choice for business users and technologists.

Read more →
M&A

IXIA CCMS Announces the Acquisition of AuthorBridge

IXIASOFT, a MadCap Software company, has acquired AuthorBridge from Stilo International. This acquisition enhances IXIASOFT's CCMS offerings by integrating AuthorBridge, a DITA-based web editing tool, to better serve non-DITA authors. The acquisition aligns with IXIASOFT's strategy to expand its product suite and strengthen its position in the CCMS market.

Read more →
M&A

MadCap Software Announces Acquisition of Doc-To-Help from GrapeCity

MadCap Software has acquired Doc-To-Help from GrapeCity, enhancing its suite of content authoring tools. This acquisition includes all Doc-To-Help assets and intellectual property, and the product will now be based at MadCap's headquarters. The move aims to expand MadCap's offerings with a Microsoft Word-based authoring solution, complementing its existing XML-based tools.

Read more →
M&A

MadCap Software Acquires IXIASOFT to Add Enterprise-Class DITA CCMS to Product Offerings, Expand Support for Customers Content Strategies

MadCap Software has acquired IXIASOFT, a leader in DITA component content management systems, to enhance its product offerings and support customers' content strategies. This acquisition positions MadCap Software to provide comprehensive solutions for developing, delivering, and managing content. IXIASOFT will operate as a wholly-owned subsidiary, expanding MadCap's global presence.

Read more →

MadCap Software, Inc Profile

Company Name

MadCap Software, Inc

Company Website

https://www.madcapsoftware.com/

HQ Location

9191 Towne Centre Dr, 150, San Diego, California 92122, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE