MadCap Flare Overview

Madcap-Flare is the top technical documentation solution. A free 30-day trial shows why technical writers favor MadCap Software.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using MadCap Flare.

Other use cases:

  • Knowledge Management
  • Workflow Management
  • Training & Onboarding
  • Collaboration
  • Engagement Management
  • Contract Management
  • Social Media Analytics
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Business Priorities

Improve Consistency and Acquire Customers are the most popular business priorities that customers and associates have achieved using MadCap Flare.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Navigation
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Scale Best Practices
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MadCap Flare Use-Cases and Business Priorities: Customer Satisfaction Data

MadCap Flare works with different mediums / channels such as Website. Phone Calls. User Generated Content etc.

MadCap Flare's features include Templates, Widgets, Personalization, etc. and MadCap Flare support capabilities include Chat Support, 24/7 Support, Email Support, etc. also MadCap Flare analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Also a high degree of automation in terms of publishing, error checking, and anything else you want to do at build or publish time...." Peer review by Alwyn D., Computer Software

Peer review evidence (same sources as the product rating summary)

"...Once all the pieces are in place, publishing can happen with a single click on a batch process...." Peer review by Eric M., Computer Software
"...(1) Single-sourcing is a requirement when publishing similar content for multiple products or platforms...." Peer review by Eric M., Computer Software
"...Create self-service support and online Help sites, training guides, knowledge bases, policy & procedure manuals, and more all while maximizing content reuse and leveraging multi-channel publishing capabilities. ..." Online Help Software & More!

MadCap Flare, Responsive (formerly RFPIO), Easygenerator, Articulate Storyline, Buzzsprout, etc., all belong to a category of solutions that help Authoring and Publishing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MadCap Flare

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

MadCap Flare is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

MadCap Flare Customer wins, Customer success stories, Case studies

How does MadCap Flare address your Sending & Publishing Communications Challenges?

How does MadCap Flare address your Content Management Challenges?

What benefits does MadCap Flare offer for Helpdesk Management?

How does MadCap Flare facilitate Knowledge Management?

How does MadCap Flare facilitate Workflow Management?

15 buyers and buying teams have used Cuspera to assess how well MadCap Flare solved their Authoring and Publishing needs. Cuspera uses 1540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Authoring and Publishing needs.

 

Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training Using MadCap Software

Jet Linx uses MadCap Flare to enhance its documentation process, delivering FAA-approved airline operations manuals across multiple platforms, including mobile devices and web browsers. This adoption... has reduced manual production time from weeks to days, improved compliance with FAA regulations, and facilitated content creation and management. The integration supports over 300 employees, offering easy access to critical information and streamlining operations.

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Apteco Cuts Time to Deliver Online Help Using MadCap Software

Apteco has significantly reduced the time required to deliver online help and documentation by using MadCap Software's Flare and Flare Online. This adoption enables Apteco to provide modern, responsi...ve HTML5 help content, streamline translations, and enhance user experience with advanced search and multimedia features. The integration supports Apteco's agile software release cycle, reducing support calls and improving customer satisfaction.

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84.51 Chooses MadCap Software to Replace Traditional LMS

84.51, a subsidiary of Kroger, has replaced its traditional learning management system with MadCap Software's Flare and MadCap Central to create the Stratum Learning Center. This new platform offers ...a modern web experience with how-to guides, documentation, and multimedia tutorials, enhancing user onboarding and collaboration. The success of this implementation has led to the development of similar learning centers for other products.

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Bullhorn, Inc. - Information Technology And Services - Very Large

Boston, USA

Bullhorn used MadCap Flare and Flare Online to create a centralized, searchable documentation hub. This helped reduce support tickets and shorten support calls. The team now publishes over 10,000 art...icles for 20 products, making it easier for users to find answers. Collaboration improved, cutting SME edit times from 3 hours to 30 minutes. Page visits jumped from 5,000 to 285,000 in eight months, showing strong user adoption.

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Rivian - Automotive - Large

Irvine, USA

Rivian needed to build all their documentation from the ground up. They used MadCap Flare to create a strategy for current and future products. The team leveraged features like conditions and variabl...es to maximize content reuse. They published guides for in-vehicle, web, tablet, mobile, and print formats. MadCap Flare helped Rivian streamline publishing and support multiple outputs efficiently.

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Verint Systems Inc. - Computer Software - Large

Melville, USA

MadCap Flare helped Verint cut publishing times from hours to seconds. The team moved from two legacy tools to a single XML-based solution. Flare’s single-source publishing lets Verint reuse content ...and deliver over 170 PDF guides and multiple help sets. Writers now collaborate globally using Flare’s integration with Microsoft TFS. Responsive HTML5 output gives users a modern web experience on any device. Flare’s features also make it easy to customize documentation for partners.

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Getting Started with MadCap Flare

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Frequently Asked Questions(FAQ)

for MadCap Flare

What is MadCap Flare?

MadCap Flare is authoring and publishing software that helps content developers and technical writers. It is built with a goal to streamline content delivery, while ensuring readers have access to the content they need, in any format and language, on any device.

It manages the entire content development workflow, from importing and content creation, to subject matter expert contribution and review, to multi-channel publishing, translation and integrated cloud-based workflows. It enables content developers to create, publish, and manage content in multiple formats including desktop, online, mobile, and print. The platform allows technical writers to create PDF user guides, responsive HTML5 online help, policy and procedure manuals, API documentation, maintenance manuals, and illustrated parts catalogs.

Some of its features include patented XML editor, single-source authoring, multichannel publishing, project management, content management, and integrated cloud-based editing.

What is MadCap Flare used for?

MadCap Flare is a Authoring and Publishing Software mainly used by its customers to Improve Consistency and Acquire Customers by Sending & Publishing Communications, Content Management and Helpdesk Management .

What are the top features of MadCap Flare?

Templates, Widgets and Personalization are some of the top features of MadCap Flare.

Who uses MadCap Flare?

MadCap Flare is used by Computer Software, Information Technology And Services and Internet among other industries.

What are MadCap Flare alternatives?

Responsive (Formerly RFPIO), Easygenerator, Articulate Storyline and Buzzsprout are popular alternatives for MadCap Flare.

Where is MadCap Flare located?

MadCap Flare is headquartered at 9191 Towne Centre Dr, 150, San Diego, California 92122, US.
lightning

Peers used MadCap Flare for sending & publishing communications and content management

MadCap Flare Competitors

MadCap Flare Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.59/5 ★

Read Reviews (5)
Analytics

4.15/5 ★

Read Reviews (28)
Custom Reports

3.61/5 ★

Read Reviews (176)

Software Failure Risk Guidance

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for MadCap Flare

Overall Risk Meter

Low Medium High

Top Failure Risks for MadCap Flare

MadCap Software, Inc News

Awards

Ars Logica Names IXIASOFT as Global CCMS Leader - IXIA CCMS

IXIASOFT, a MadCap Software company, has been recognized by Ars Logica as a global leader in component content management systems (CCMS). The IXIA CCMS excels in multi-channel publishing, scalability, taxonomy, semantics, and component lifecycle management, making it a top choice for business users and technologists.

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M&A

IXIA CCMS Announces the Acquisition of AuthorBridge

IXIASOFT, a MadCap Software company, has acquired AuthorBridge from Stilo International. This acquisition enhances IXIASOFT's CCMS offerings by integrating AuthorBridge, a DITA-based web editing tool, to better serve non-DITA authors. The acquisition aligns with IXIASOFT's strategy to expand its product suite and strengthen its position in the CCMS market.

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M&A

MadCap Software Announces Acquisition of Doc-To-Help from GrapeCity

MadCap Software has acquired Doc-To-Help from GrapeCity, enhancing its suite of content authoring tools. This acquisition includes all Doc-To-Help assets and intellectual property, and the product will now be based at MadCap's headquarters. The move aims to expand MadCap's offerings with a Microsoft Word-based authoring solution, complementing its existing XML-based tools.

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M&A

MadCap Software Acquires IXIASOFT to Add Enterprise-Class DITA CCMS to Product Offerings, Expand Support for Customers Content Strategies

MadCap Software has acquired IXIASOFT, a leader in DITA component content management systems, to enhance its product offerings and support customers' content strategies. This acquisition positions MadCap Software to provide comprehensive solutions for developing, delivering, and managing content. IXIASOFT will operate as a wholly-owned subsidiary, expanding MadCap's global presence.

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MadCap Software, Inc Profile

Company Name

MadCap Software, Inc

Company Website

https://www.madcapsoftware.com/

HQ Location

9191 Towne Centre Dr, 150, San Diego, California 92122, US

Employees

51-100

Social

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Financials

PRIVATE