Home Help Desk ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus Alternatives
ManageEngine ServiceDesk Plus: Reviews, Testimonials and Expert Opinions
(2463)Service desk software to supercharge IT help desk
Top 25 ManageEngine ServiceDesk Plus Alternatives
LogMeIn Rescue
LogMeIn Remote Access | Secure Remote Desktop Software
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships. It is a comprehensive ...
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
OneDesk
Project Management and Helpdesk Software
OneDesk is helpdesk and project management software as a service on a single platform.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Contract Logix CLM
How Contract Lifecycle Management Works - Contract Logix
Contract Logix CLM is a contract management platform that helps to capture, execute, and manage contracts with improved visibility, insights, and automation. It helps to enhance customer relationships and improve ROI. ...
It provides secure and centralized contract repository. It gives users Holistic view of every contract detail for accelerated contract processing - with stage, status and progress reporting. It workflow management ensures user compliance, no missed renewals, no missed obligations and reminders on important milestones. This helps organizations to gain knowledge to improve business decisions, monitor compliance, and mitigate risk.
Its capabilities help users to search and manage all contracts and supporting documents from central location. Users can manage contract amendments and addendums and automate reminders, tasks, and calendars. It helps to
track and monitor contracts’ performance with dashboards and customizable reports.
TextExpander
TextExpander – Unlock Your Productivity
TextExpander helps in Sales Enablement. TextExpander easily inserts text snippets in any application from a library of content created by the user and their team. TextExpander helps to keep the ...
TextExpander is a productivity multiplier, a knowledge base from which one can communicate quickly and accurately across their devices.
Forms on Fire platform
Mobile forms software platform to make work better for people
Forms On Fire is a mobile forms cloud software that transforms old, manual ways of working into modern mobile cloud apps. Employees and customers get what they need when they need it and at the right time. It allows employees to use familiar actions like swiping, scrolling, and tapping to capture data, stay organized, and adapt to new forms and workflows more quickly. It saves time and money by eliminating paperwork and speeding up data collection and distribution. It helps to increase productivity, increase development capacity, reduce cost and improve efficiency. ...
Some of its features are capture info on the go, works offline or online, no coding required, integrate everywhere, workflow and dispatch, analytics for smarter work and so on.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
ConnectWise Automate
Remote Monitoring and Management Software | ConnectWise Automate
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation. ...
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
