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Metaphor Contact Center: Reviews, Testimonials and Expert Opinions
(694)Metaphor Contact Center - The Secure Omni-Channel Contact ..
Top 13 Metaphor Contact Center Alternatives
Callminer Eureka
Eureka's Speech Analytics Software Platform | CallMiner
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions. ...
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 excels in offering comprehensive capabilities for large enterprises with its robust features and 24/7 support, catering mainly to financial and retail sectors. Metaphor Contact Center provides a more streamlined approach for small-scale operations, focusing on basic engagement and feedback capabilities, with a decent support structure, especially for insurance and utilities industries. ...
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
CallJourney
AI Powered Conversation Analytics Solution
CallJourney is a Conversation Analytics Platform that helps to unlock every conversation and add the true voice of the customer into the enterprise data mix. It helps to improve customer service, drive compliance, and increase sales and marketing efforts. ...
CallJourney helps to harness the power of voice data and helps the organizations find answers to some of the biggest challenges by delivering insights that directly impact the customer experience, business performance, risk management, and compliance. It allows to translate every single conversation into clarity and understanding. It’s EVS API integrates with multiple applications and transfers the data smoothly and easily and streams the voice data output straight to the platform.
Its features include the highest accuracy, flexible plans, data pipeline, data redaction, secure and compliant, PCI data scrubbing, intuitive data visualization, and many more.
Verint Speech Analytics
Speech Analytics | Voice of the Customer (VoC) | Verint
Verint Speech Analytics and Metaphor Contact Center cater to businesses focusing on different aspects of customer experience and operational efficiency. Verint Speech Analytics excels in sales call management and engagement analytics tailored for large enterprises, particularly in the financial services sector. On the other hand, Metaphor Contact Center targets customer engagement and workflow management with robust integration capabilities, appealing to industries like insurance and retail. Their support offerings also reflect distinct approaches, with Verint focusing more on personalized support and Metaphor delivering extensive 24/7 services. ...
