Microsoft Dynamics 365 Overview

Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.

Use Cases

Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.

Other use cases:

  • Helpdesk Management
  • Competitive Intelligence
  • Collaboration
  • Contact List Management
  • Social Media Management
  • Relationship Management
  • Proposal & Quote Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
  • Improve ROI
  • Launch New Products
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Manage Risk
  • Increase Customer Life Time Value
  • Improve Visibility
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Navigation
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Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.

Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Exchange for example-- within minutes (an admin account is required) you can integrate Dynamics with Exchange so the application can start sending out emails from any user or service/department mailbox to customers...." Peer review by Lukasz Kokot, Technical Project Manager, ASSA ABLOY

Microsoft Dynamics 365, Signable, ShippingEasy, Quadient CCM platform, ProveSource, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Microsoft Dynamics 365 Use Cases

What benefits does Microsoft Dynamics 365 offer for Engagement Management?

What solutions does Microsoft Dynamics 365 provide for Workflow Management?

How efficiently Does Microsoft Dynamics 365 manage your Communication Management?

How efficiently Does Microsoft Dynamics 365 manage your Helpdesk Management?

What makes Microsoft Dynamics 365 ideal for Competitive Intelligence?

97+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.

Case Studies

Retail

CASE STUDY Liverpool

Microsoft Advertising helped Liverpool, Mexico's largest department store chain, boost sales during their 'La Venta Nocturna' event. Liverpool used separate Search campaigns for Brand and Non-Brand t...actics and launched a detailed Performance Max campaign. These strategies increased online visibility and conversions. Liverpool generated over 128% revenue above their target. The campaigns delivered strong incremental revenue and return on ad spend.

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Apparel & Fashion

CASE STUDY s.Oliver

Microsoft Advertising helped s.Oliver run a festive campaign called 'Celebrate Togetherness.' The challenge was to manage high ad volume and connect with a broad audience during a short 14-day peak s...eason. s.Oliver used online video ads and impression-based remarketing on Microsoft Advertising. The campaign achieved a 10% lower CPM and a 50x higher CTR than other platforms. Impression-based remarketing lists delivered a 27% conversion rate, compared to 21% for in-market audiences.

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Information Technology and Services

CASE STUDY RelevanC

Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.

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Consumer Electronics

CASE STUDY Samsung Electronics Germany

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

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Non-Profit Organization Management

CASE STUDY St John Ambulance

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

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Hospitality

CASE STUDY Villa Finder

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

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Frequently Asked Questions(FAQ)

for Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.

The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.

The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.

What is Microsoft Dynamics 365 used for?

Microsoft Dynamics 365 is a Lead Generation Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Workflow Management and Communication Management .

What are the top features of Microsoft Dynamics 365?

Recording, Personalization and Dashboard are some of the top features of Microsoft Dynamics 365.

Who uses Microsoft Dynamics 365?

Microsoft Dynamics 365 is used by Computer Software, Information Technology And Services and Education among other industries.

What are Microsoft Dynamics 365 alternatives?

Signable, ShippingEasy, Quadient CCM Platform and ProveSource are popular alternatives for Microsoft Dynamics 365.

Where is Microsoft Dynamics 365 located?

Microsoft Dynamics 365 is headquartered at Redmond, WA.
lightning

Peers used Microsoft Dynamics 365 for engagement management and workflow management

Microsoft Dynamics 365 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (544)
Analytics

4.41/5 ★

Read Reviews (1729)
Custom Reports

3.66/5 ★

Read Reviews (2661)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (544)
Analytics

4.41/5 ★

Read Reviews (1729)
Custom Reports

3.66/5 ★

Read Reviews (2661)

Microsoft Dynamics 365 Integrations

Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.36/5 ★

Read Reviews (1830)
Data Import

3.34/5 ★

Read Reviews (2700)

Few API Integrations for Microsoft Dynamics 365

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Microsoft Dynamics 365

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365

Microsoft Corporation News

Partnership

Accenture and Microsoft Expand Collaboration on Gen-AI Powered Cyber Solutions

Accenture and Microsoft have expanded their collaboration to develop generative AI-driven cybersecurity solutions. This partnership aims to enhance cybersecurity operations, reduce costs, and improve resilience for clients like Nationwide. The collaboration focuses on SOC modernization, automated data protection, security-centric migration, and enhanced IAM, leveraging Microsoft's security technologies and Accenture's expertise.

Read more →
Partnership

Siemens enters collaboration with Microsoft to enhance IoT interoperability for buildings

Siemens and Microsoft have announced a collaboration to enhance IoT interoperability for buildings. This partnership will integrate Siemens' Building X platform with Microsoft Azure IoT Operations, utilizing open standards like W3C Thing Descriptions and OPC UA PubSub. The integration aims to reduce integration efforts by up to 80%, optimizing building operations and sustainability. The solution will be available in the second half of 2025.

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Company

"Using AI is no longer optional" Did Microsoft just make Copilot mandatory for its staff as a ...

Microsoft has mandated the use of AI tools, including GitHub Copilot, for all employees. An internal email from Julia Liuson, President of the Developer Division and GitHub, states that AI adoption is now a core expectation for every role and level at Microsoft. This move signals a company-wide push to embed AI into daily workflows and performance metrics.

Read more →
Product

Windows 12 Delayed as Microsoft Prepares Windows 11 25H2 Update | TechPowerUp

Microsoft has postponed the launch of Windows 12 and will instead release Windows 11 version 25H2 as its next major update in late 2025. The 25H2 update uses the same platform as 24H2, enabling a seamless upgrade through a small enablement package without a full reinstall. The initial 25H2 preview matches the features of the 24H2 Beta Channel.

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Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO