Microsoft Dynamics 365 Overview
Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.
Use Cases
Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.
Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.
Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Dynamics 365 is being used in our company to track valuable insights that help our teams monitor their relationships with key customers and ongoing interactions with them...." Peer review by Manager in Marketing
Microsoft Dynamics 365, Visitor Queue, Interact, FormAssembly, Leadfeeder, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 Use Cases
What solutions does Microsoft Dynamics 365 provide for Engagement Management?
What benefits does Microsoft Dynamics 365 offer for Workflow Management?
How does Microsoft Dynamics 365 address your Communication Management Challenges?
How does Microsoft Dynamics 365 facilitate Helpdesk Management?
What makes Microsoft Dynamics 365 ideal for Competitive Intelligence?
97+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.
Video
Modernize Service - Overview Video
Frequently Asked Questions(FAQ)
for Microsoft Dynamics 365
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.
The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.
The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.
What is Microsoft Dynamics 365 used for?
What are the top features of Microsoft Dynamics 365?
Who uses Microsoft Dynamics 365?
What are Microsoft Dynamics 365 alternatives?
Where is Microsoft Dynamics 365 located?
Peers used Microsoft Dynamics 365 for engagement management and workflow management
Microsoft Dynamics 365 Competitors
Microsoft Dynamics 365 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
Microsoft Dynamics 365 Integrations
Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365
Software Failure Risk Guidance
?for Microsoft Dynamics 365
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365
Microsoft Corporation News
Microsoft drops its GitHub Copilot Workspace waitlist. - The Verge
Microsoft has removed the waitlist for its GitHub Copilot Workspace, allowing more developers to access the AI coding assistant tool, as announced by CEO Satya Nadella on LinkedIn.
Sapiens Now Available in the Microsoft Azure Marketplace - PR Newswire
Sapiens International's SaaS solutions are now available in the Microsoft Azure Marketplace, allowing customers to utilize Azure's cloud platform for enhanced application development and business strategies.
Introducing Core AI Platform and Tools - The Official Microsoft Blog
Microsoft introduces Core AI, a platform and tools, as part of their AI initiatives. The announcement is featured on the Official Microsoft Blog, highlighting Microsoft's focus on innovation and AI development.
Microsoft Corporation Feeds
Microsoft announces quarterly earnings release date - Stories
Microsoft announces the date for its quarterly earnings release.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
Get a personalised risk report for Microsoft Dynamics 365
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Microsoft Dynamics 365 may get in touch with you regarding your request.
Request Custom Quote
Microsoft Corporation will get in touch with you regarding your request.