Microsoft Dynamics 365 Overview
Microsoft Dynamics 365 offers AI-powered CRM and ERP applications. Teams, processes, and data are seamlessly connected for enhanced business efficiency.
Use Cases
Customers recommend Engagement Management, Workflow Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365.
Microsoft Dynamics 365 Use-Cases and Business Priorities: Customer Satisfaction Data
Microsoft Dynamics 365 works with different mediums / channels such as E-Mail. and Phone Calls.
Microsoft Dynamics 365's features include Recording, Personalization, Dashboard, etc. and Microsoft Dynamics 365 support capabilities include Chat Support, AI Powered, Phone Support, etc. also Microsoft Dynamics 365 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Flexible configuration of workflows including emails...." Peer review by Maureen Olstad, PMP, CPA (inactive), Business Technologist / Project Manager / Business Analyst, Skyline Exhibits
Microsoft Dynamics 365, Signable, ShippingEasy, Quadient CCM platform, ProveSource, etc., all belong to a category of solutions that help Lead Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Microsoft Dynamics 365
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Microsoft Dynamics 365 is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Microsoft Dynamics 365 Use Cases
How efficiently Does Microsoft Dynamics 365 manage your Engagement Management?
What Are the key features of Microsoft Dynamics 365 for Workflow Management?
How does Microsoft Dynamics 365 facilitate Communication Management?
How efficiently Does Microsoft Dynamics 365 manage your Helpdesk Management?
How does Microsoft Dynamics 365 address your Competitive Intelligence Challenges?
97+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 solved their Lead Generation needs. Cuspera uses 24956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Lead Generation needs.
Video
Modernize Service - Overview Video
Frequently Asked Questions(FAQ)
for Microsoft Dynamics 365
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity.
The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.
The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.
What is Microsoft Dynamics 365 used for?
What are the top features of Microsoft Dynamics 365?
Who uses Microsoft Dynamics 365?
What are Microsoft Dynamics 365 alternatives?
Where is Microsoft Dynamics 365 located?
Peers used Microsoft Dynamics 365 for engagement management and workflow management
Microsoft Dynamics 365 Competitors
Microsoft Dynamics 365 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (544) |
| Analytics | Read Reviews (1729) |
| Custom Reports | Read Reviews (2661) |
Microsoft Dynamics 365 Integrations
Microsoft Dynamics 365 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Microsoft Dynamics 365
Software Failure Risk Guidance
?for Microsoft Dynamics 365
Overall Risk Meter
Top Failure Risks for Microsoft Dynamics 365
Microsoft Corporation News
Microsoft introduces small language model Mu to change settings in Windows 11
Microsoft has introduced Mu, a compact language model embedded in Windows 11. Mu enables users to change system settings using natural language commands, enhancing accessibility and user experience. This AI-powered feature is part of Microsoft's broader push to integrate intelligent assistants directly into the Windows operating system, streamlining device management and personalization for both consumer and enterprise users.
Microsoft recognized for second consecutive year as a Leader in the 2025 Gartner Magic ...
Microsoft has been named a Leader for the second consecutive year in the 2025 Gartner Magic Quadrant for Data Science and Machine Learning Platforms. This recognition highlights the strength of Microsoft Azure's AI and machine learning capabilities, including Azure Machine Learning and related cloud-based analytics solutions.
LinkedIn CEO Ryan Roslansky To Lead Microsoft's Productivity Initiatives
Microsoft appointed LinkedIn CEO Ryan Roslansky to lead its new Productivity and Business Processes group, overseeing Microsoft 365, Teams, Copilot, and core productivity apps. Roslansky will retain his LinkedIn role while driving integration of AI tools and productivity software, aligning workplace solutions with LinkedIns platform.
Microsoft commits to Google's interoperability protocol for AI agents - CIO Dive
Microsoft has joined Google's Agent2Agent (A2A) interoperability standards, collaborating with over 50 technology leaders to advance open AI agent protocols. Microsoft will soon launch a public preview of Agent2Agent in Foundry and Copilot Studio, enabling enterprise users to build multi-agent workflows across Azure AI and partner tools.
Microsoft Corporation Profile
Company Name
Microsoft Corporation
Company Website
https://www.microsoft.com/en-usYear Founded
1975
HQ Location
Redmond, WA
Employees
10001+
Social
Financials
IPO
