Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

  • Sales Call Management
  • Content Management
  • Sales Document Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Establish Thought Leadership
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Navigation
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like how easy it is to group conversations and do live video chats and screen shares...." Peer review by Kristin B., Manager of Training & Development, Hospitality

Peer review evidence (same sources as the product rating summary)

"...I can not think of anything as it does content sharing, phone calls and video conferencing really well...." Peer review by Shane Trapp, Provincial Manager Virtualization, HSSBC
"...Skype is fantastic for setting up both personal and conference calls and is a lot more affordable than standard phone usage ...." Peer review by Georgi G., Online Tax Team, Financial Services
"...Whether it is scheduling in Outlook or sending emails or the hours and hours of my life I spend in Excel...." Peer review by Nicole Scarborough, Government Administration

Microsoft Teams, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

What Are the key features of Microsoft Teams for Collaboration?

What Are the key features of Microsoft Teams for Conference Call Management?

What solutions does Microsoft Teams provide for Communication Management?

How can Microsoft Teams optimize your Sales Call Management Workflow?

How does Microsoft Teams address your Content Management Challenges?

19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Cognizant - IT Services - Very Large

How Microsoft AI is helping Cognizant scale Delivery Excellence across 10, 000 projects - Microsoft Source

Teaneck, USA

Cognizant is leveraging Microsoft's AI Foundry, Azure AI services, and Microsoft 365 Copilot to enhance its Delivery Excellence operations across over 10,000 projects. The AI integration automates do...cument reading, data reconciliation, and risk assessment, enabling Cognizant leaders to focus more on customer engagement and decision-making. This adoption has led to increased productivity and a shift in how leaders allocate their time.

Read on →
 

American Federation of Teachers - Education - Very Large

Teachers unions announce AI safety agreement with Microsoft | K-12 Dive

USA

Microsoft has entered into an agreement with the American Federation of Teachers and the United Federation of Teachers to implement AI safety and privacy standards in schools. The agreement, effectiv...e November 1, ensures data protection for students and educators, preventing Microsoft from using this data for AI training or advertising. Schools nationwide can incorporate these standards into their contracts with Microsoft.

Read on →
 

0patch - Software - Small

Official support for Microsoft Office 2021 ends next month but 0patch is here to help

Celje, Slovenia

Microsoft will end official support for Office 2021 next month. 0patch will provide extended security patches for Office 2021 for at least three more years. This service offers a cost-effective alter...native to upgrading to Office 2024 or subscribing to Microsoft 365, addressing the needs of users who cannot afford Microsoft's newer offerings.

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Microsoft Customer and Partner Solutions (MCAPS) - Information Technology And Services - Very Large

Redmond, USA

Microsoft Customer and Partner Solutions (MCAPS) used Power Automate Process Mining to improve their demand generation process. The team analyzed event log data and used Copilot to find bottlenecks a...nd inefficiencies. They discovered that 20% of cases required rework and the review loop was the main bottleneck. By automating steps with Power Automate and Copilot, they expect to cut the process timeline from 12 weeks to 8 weeks. This case highlights the impact of AI-driven process mining and automation for marketing operations.

Read more →
 

Undisclosed victim organization (BlackByte ransomware case) - Large

Microsoft Incident Response investigated a BlackByte 2.0 ransomware attack. The attacker moved from initial access to full impact in under five days. They exploited unpatched Microsoft Exchange Serve...rs and used tools like Cobalt Strike and AnyDesk. The attacker stole credentials, moved laterally, and exfiltrated data using a custom tool. The attack caused major business disruption for the victim organization.

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Reliable Electric - Construction - Small

Canada

Reliable Electric used Microsoft Power Platform to replace a costly, hard-to-use legacy system for work order estimation. The new PowerApps-based solution cut data entry time in half and made it easi...er for electricians to generate accurate proposals. The app connects directly to a SQL database, removing the need for manual copy-pasting and ensuring up-to-date information. Employees now have full control over their data and can quickly update estimates. The company expanded PowerApps use to other business processes, improving efficiency across the board.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.
lightning

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Competitors

Microsoft Teams Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (188)
Analytics

4.20/5 ★

Read Reviews (916)
Custom Reports

3.82/5 ★

Read Reviews (3228)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (188)
Analytics

4.20/5 ★

Read Reviews (916)
Custom Reports

3.82/5 ★

Read Reviews (3228)

Microsoft Teams Integrations

Microsoft Teams integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.87/5 ★

Read Reviews (7304)
Data Import

3.83/5 ★

Read Reviews (8680)

ClickUp

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Miro

4.72 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Docusign

4.68 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Motion

4.16 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Microsoft Teams

Zoho Mail

4.43 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Clover

4.04 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

SAP Lumira

4.02 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Octiv

4.2 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Salesforce Marketing Cloud

4.22 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

Product

Microsoft sets October 7 Windows and Surface event with Nvidia CEO

Microsoft will host a Windows and Surface event on October 7 in San Francisco, featuring Nvidia CEO Jensen Huang. The event will focus on local AI, Windows, Nvidia RTX Spark, Surface, and the PC ecosystem. Nvidia's RTX Spark, a system-on-chip for AI workloads, will be highlighted, showcasing its integration with Microsoft's Surface Laptop Ultra.

Read more →
Awards

Microsoft recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Distributed ...

Microsoft has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Distributed Hybrid Infrastructure. This recognition highlights Microsoft's capabilities in managing distributed infrastructure through Azure Local and Azure Arc, enabling consistent management across various environments.

Read more →
Partnership

Anthropic's 3-Step 'Pace the Frontier' Plan Wins OpenAI, xAI and Microsoft Support

Anthropic's "Pace the Frontier" plan, aimed at slowing AI development, has gained support from Microsoft, OpenAI, and xAI. The plan includes embedding third-party evaluators in AI labs to ensure safety and alignment. Microsoft CEO Satya Nadella endorsed the plan, emphasizing the need for broad participation beyond a few entities.

Read more →
Product

Elon Musk welcomes Grok integration into Microsoft Copilot - The American Bazaar

Microsoft integrates Elon Musk's Grok AI models into its Copilot platform, enhancing Word, Excel, and PowerPoint. This move expands Microsoft's AI model offerings and strengthens its multi-model strategy, providing users with more flexibility. The integration aims to boost productivity and extends Grok's reach in enterprise software.

Read more →

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

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Financials

IPO