MuleSoft Anypoint Platform Overview

MuleSoft Anypoint Platform streamlines API development and integration with secure deployment and management. Time is saved through code reuse, catering to both simple and complex projects.

Use Cases

Customers recommend Communication Management, Onboarding, Engagement Management, as the business use cases that they have been most satisfied with while using MuleSoft Anypoint Platform.

Other use cases:

  • Helpdesk Management
  • Knowledge Management
  • Collaboration
  • Sales Document Management
  • Workflow Management
  • Community Building
  • Business Development
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MuleSoft Anypoint Platform.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve ROI
  • Grow Market Share
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Consistency
  • Establish Thought Leadership
  • Improve Internal Communications
  • Launch New Products
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MuleSoft Anypoint Platform Use-Cases and Business Priorities: Customer Satisfaction Data

MuleSoft Anypoint Platform works with different mediums / channels such as Website. and Phone Calls.

MuleSoft Anypoint Platform's features include Templates, Widgets, Personalization, etc. and MuleSoft Anypoint Platform support capabilities include Phone Support, Email Support, Chat Support, etc. also MuleSoft Anypoint Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"We can easily integrate with new internal and external applications and create new digital capabilities." - Dinesh Keswani

MuleSoft Anypoint Platform, Helpcrunch, Lokalise, Miro, iSpring Suite, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MuleSoft Anypoint Platform

Top Industries

  • Information Technology and Services
  • Computer Software
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

MuleSoft Anypoint Platform is popular in Information Technology And Services, Computer Software, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on MuleSoft Anypoint Platform Use Cases

What solutions does MuleSoft Anypoint Platform provide for Communication Management?

How can MuleSoft Anypoint Platform enhance your Onboarding process?

Why is MuleSoft Anypoint Platform the best choice for Engagement Management?

What Are the key features of MuleSoft Anypoint Platform for Helpdesk Management?

What makes MuleSoft Anypoint Platform ideal for Knowledge Management?

31+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well MuleSoft Anypoint Platform solved their Collaboration and Productivity needs. Cuspera uses 4006 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
MuleSoft Anypoint Platform testimonial

Dinesh Keswani

Group CTO and CIO of Retail Digital Banking

HSBC

We can easily integrate with new internal and external applications and create new digital capabilities. Testimonial By Dinesh Keswani
MuleSoft Anypoint Platform testimonial

Marian Haus

Head of IT Systems, Operational CRM

BMW

With MuleSoft and Salesforce together, we can grow much faster by bringing data together, integrating our processes, and building our APIs five times faster than we did in the past. Testimonial By Marian Haus
CUSTOMERS TESTIMONIALS
MuleSoft Anypoint Platform testimonial

Dinesh Keswani

Group CTO and CIO of Retail Digital Banking

HSBC

We can easily integrate with new internal and external applications and create new digital capabilities. Testimonial By Dinesh Keswani
MuleSoft Anypoint Platform testimonial

Marian Haus

Head of IT Systems, Operational CRM

BMW

With MuleSoft and Salesforce together, we can grow much faster by bringing data together, integrating our processes, and building our APIs five times faster than we did in the past. Testimonial By Marian Haus

Case Studies

Information Technology and Services

CASE STUDY VFS Global

VFS Global used Salesforce Sales Cloud, Service Cloud, MuleSoft, and Salesforce Platform to unify customer data and streamline workflows. The company wanted to fix fragmented data and improve service... for visa applications. With Salesforce, agents now have a 360-degree customer view and can resolve cases faster. About 4,570 users serve customers in 158 countries. VFS Global can now monitor SLAs daily and keep customer data secure. The solution improved speed, transparency, and compliance for global visa services.

Consumer Goods

CASE STUDY Jaipur Rugs

Salesforce helped Jaipur Rugs improve sales and service. The company used Sales Cloud, Service Cloud, Marketing Cloud, and Tableau. Lead-to-order management is now faster and more organized. Lead con...versions increased by 30%. Customer satisfaction improved by 40%. Employees answer queries faster and ship products quicker. Marketing automation helps Jaipur Rugs connect with customers in new ways.

Wholesale

CASE STUDY Pidilite

Salesforce helped Pidilite automate sales and service processes. Teams now respond to customers much faster. First response time improved by 90%. First call resolution rates rose from 75% to 93%. The... Dr. Fixit app, built on Heroku, has over 50,000 downloads and helps contractors work better. Contractor engagement tripled with a custom field marketing app. Pidilite uses Salesforce to give customers and contractors better experiences.

Banking

CASE STUDY Kotak Mahindra Bank

Salesforce helped Kotak Mahindra Bank unify sales and service data. The bank automated loan approvals and improved cross-selling. Customers now get seamless omni-channel experiences. Kotak consolidat...ed 12 systems into one platform. Service requests are handled faster and more easily. The bank can now open digital accounts and process loans with less friction.

Manufacturing

CASE STUDY Godrej & Boyce

Salesforce helped Godrej & Boyce unify customer data across 14 business units. The company replaced fragmented CRM systems with one platform. Sales reps now respond to leads in less than two hours. O...pportunity-to-order conversions increased by 10%. First response time for service requests improved by almost 8%. Godrej & Boyce delivers faster, more connected customer experiences with Salesforce.

Education

CASE STUDY REVA University

Salesforce Education Cloud helped REVA University digitize and automate the student lifecycle. The university unified student data, making it easy for students, parents, and teachers to access inform...ation. Admissions time dropped by 50% and onboarding effort fell by 30-40%. The student portal now supports over 16,000 students and 1,500 teachers. REVA University improved efficiency and created a seamless digital experience for all stakeholders.

Video

How to work with Version Control Systems in Anypoint Code Builder (ACB Feb'24 release)

Video Thumbnail

Frequently Asked Questions(FAQ)

for MuleSoft Anypoint Platform

What is MuleSoft Anypoint Platform?

MuleSoft Anypoint Platform is an integration platform that unlocks and integrates data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.

It delivers projects faster with access to hundreds of reusable connectors, integration templates, accelerators, and API designs for Salesforce, SAP, Oracle, Workday and more. It collaborates, tests, and provides feedback within the product, deploys easily to any cloud and on-premises with a single runtime, gains business insights with customizable dashboards and reports and sets up advanced protection policies to control access and defend critical APIs.

Some of its features are design and build APIs and integrations at lightning speed, deploy easily to any cloud and on-premises with a single runtime, gain real-time visibility and troubleshoot faster using one interface, protect the data from threats, and more.

What is MuleSoft Anypoint Platform used for?

MuleSoft Anypoint Platform is a Collaboration and Productivity Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Communication Management, Onboarding and Engagement Management .

What are the top features of MuleSoft Anypoint Platform?

Templates, Widgets and Personalization are some of the top features of MuleSoft Anypoint Platform.

Who uses MuleSoft Anypoint Platform?

MuleSoft Anypoint Platform is used by Information Technology And Services, Computer Software and Telecommunications among other industries.

What are MuleSoft Anypoint Platform alternatives?

Helpcrunch, Lokalise, Miro and ISpring Suite are popular alternatives for MuleSoft Anypoint Platform.

Where is MuleSoft Anypoint Platform located?

MuleSoft Anypoint Platform is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used MuleSoft Anypoint Platform for communication management and onboarding

MuleSoft Anypoint Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.07/5 ★

Read Reviews (399)
Analytics

3.99/5 ★

Read Reviews (82)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.07/5 ★

Read Reviews (399)
Analytics

3.99/5 ★

Read Reviews (82)

MuleSoft Anypoint Platform Integrations

MuleSoft Anypoint Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.52/5 ★

Read Reviews (113)
Data Import

3.70/5 ★

Read Reviews (158)

Few API Integrations for MuleSoft Anypoint Platform

Software Failure Risk Guidance

?

for MuleSoft Anypoint Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for MuleSoft Anypoint Platform

Salesforce, Inc. News

Executive

ShiftUp Assembles Tech Powerhouse with 3 Key Hires from Salesforce - MarTech Cube

ShiftUp has strengthened its leadership by hiring three former Salesforce executives: Ben Myles as CTO, Jonathan Rico as Head of Engineering and Product, and Mark Holton as Lead Sr. Software Architect. These hires bring extensive experience from Salesforce's Einstein AI platform, enhancing ShiftUp's capabilities in intelligent automation for go-to-market workflows.

Product

Salesforce surpasses 1 million AI agent-customer conversations, says finance chief

Salesforce's AI platform, Agentforce, has surpassed 1 million autonomous agent-customer conversations, resolving 85% of customer queries. Launched in October, Agentforce provides 24/7 AI-powered support, enhancing customer service efficiency. Robin Washington, Salesforce's president and COFO, highlights the transformative potential of AI in business operations and leadership.

Partnership

Activate Your Entire Salesforce CRM Data in Databricks: The Power of Zero Copy Data Sharing

Salesforce and Databricks have formed a transformative partnership, introducing Zero Copy Data Sharing to integrate Salesforce CRM data with Databricks Lakehouse. This integration eliminates traditional ETL processes, enabling seamless data fluidity and real-time insights. The collaboration enhances data governance and supports advanced AI/ML modeling, significantly improving customer insights across various industries.

Product

Weather Any Storm: Build Organizational Resilience with Salesforce Financial Services Cloud

Salesforce Financial Services Cloud (FSC) enhances organizational resilience by unifying client data, connecting teams, and providing actionable insights. It supports core business lines like banking and wealth management, offering scalability and integration with tools like Agentforce, Data Cloud, and Marketing Cloud. These integrations transform FSC into a dynamic system of intelligence, enabling firms to adapt and deliver real business value.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO