Home Help Desk NABD NABD Alternatives
NABD: Reviews, Testimonials and Expert Opinions
(884)Multi-Channel Customer Support Software and Help Desk ...
Top 18 NABD Alternatives : 2025
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Help Scout
Simple Customer Service Software and Education
Help Scout excels in supporting large enterprises with extensive helpdesk and workflow management features, offering robust 24/7 support. NABD caters to enterprises with basic helpdesk capabilities and is strong in knowledge and customer case management, primarily supporting through social media and mobile channels. Help Scout is suitable for those needing comprehensive customer engagement and feedback tools, while NABD focuses on efficiency enhancement and market growth. ...
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice and NABD offer diverse help desk solutions tailored to distinct business needs. Freshservice excels in providing extensive reporting and integration, with robust features ideal for large enterprises and IT services. In contrast, NABD's strengths lie in streamlined customer case management and social media engagement, making it more suited for mid-market companies in the software industry. Each product caters to unique operational workflows with varying levels of support accessibility. ...
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Web+Center
Open Source Help Desk /Service Desk Software for IT and Customer Support
Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
Deskero Helpdesk
Deskero: Help desk software and support ticket system
Deskero is a simple, customizable and cloud help desk software that support ticket system for effective customer engagement. It helps to improve internal communication and enhance customer relationships. ...
Deskero brings new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills support ticket system platform. Its marketing tools are designed to transform customers questions into real commercial opportunities.
Deskero customer service features are geared towards keeping the customer care efficient so that the agents stay productive. It helps in ticket merging to keep workflow quick and seamless, automates the import of interaction into one platform, categorize, prioritize and assign it to a specific agent or company department, save time using internal chat with the team to be updated with everything going on with customers and inside the team and much more.
Mojo Helpdesk
Help Desk Software and Ticket Tracking
NABD and Mojo Helpdesk both offer comprehensive solutions in the help desk category, but they cater to different operational needs and industries. NABD focuses on detailed customer engagement processes and excels in industries like IT and medical devices. Mojo Helpdesk emphasizes help desk management and suits a wider range of sectors, including education and government. Both provide strong 24/7 support, but their user bases and specific business goals can help companies decide their best fit. ...
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho Desk and NABD both offer helpdesk management solutions, with Zoho Desk providing a wider range of capabilities and customer support options, attracting a larger user base across various industries, including large enterprises. NABD, while offering fewer features, focuses on social media and email channels, catering to enterprise and mid-market segments seeking simpler, efficient solutions. Both products enhance customer relationships but differ in scale and industry focus. ...
NetResults Tracker
Web-based Collaboration Software for ...
NetResults Tracker is web-based collaboration software for bug tracking, issue tracking, and change management. It is available as both a hosted solution and packaged software.
Supportbench
Supportbench - Beautiful and intelligent customer support software ...
Supportbench empowers small-medium businesses with comprehensive tools for customer success. All necessary features are provided for effective customer management.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
AnswerDash
Predict Customers questions based on page content and improve Customer Experience
AnswerDash is an AI-powered Self-service software that provides instant answers to Customer queries resulting in increase in Sales, Ticket Deflections and Self-service engagement. It can be used by businesses of all sizes for enabling Customer Success, improved Customer Experience, and reducing cart-abandonments in eCommerce. ...
The features include Instant Self-service support, on the relevant page, content delivery tailored to user profile, and popular content bubbled up dynamically to the top. The software integrates with the existing tools for ticketing and live chat thus enabling routing to agents if help is still needed. The software is also available as a mobile application and is customizable to match the brand.
The AI engine predicts and delivers smarter content, personalized to the user profile. The Analytics dashboard provides insights on customer queries, ticket deflections, and provides actionable insights on content that leads to support tickets or sales conversions or abandonments.
osTicket
Customize the data collected from users ...
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako and NABD offer solutions within the Help Desk category, each tailored to distinct operational landscapes and business goals. Kayako excels in customer interaction through versatile support channels, robust analytics, and extensive integration capabilities, ideal for large enterprises and IT industries. NABD addresses streamlined helpdesk and knowledge management with a focus on enhancing operational efficiency, catering to smaller enterprises and sectors like computer software and medical devices. Businesses can choose based on their needs for interaction complexity and industry-specific requirements. ...
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow stands out with its robust integration capabilities and comprehensive analytics, making it ideal for diverse business environments including IT services and financial sectors. NABD, while lesser in scale, offers solid helpdesk solutions predominantly used in enterprise and software sectors, with a focus on enhancing customer relationships through efficient management tools. ...
CRMdesk
Online Customer Support - Web Based Help Desk ...
CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.
