Nextiva Overview

Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using Nextiva.

Other use cases:

  • Communication Management
  • Engagement Management
  • Training & Onboarding
  • Conference Call Management
  • Contract Management
  • Contact List Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nextiva.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Nextiva Use-Cases and Business Priorities: Customer Satisfaction Data

Nextiva works with different mediums / channels such as Website. Phone Calls. E-Mail etc.

Nextiva's features include Recording, Personalization, Feedback Surveys, etc. and Nextiva support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Nextiva analytics capabilities include Analytics, and Custom Reports.

Reviews

"...One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen...." Peer review by Verified Reviewer, Automotive

Nextiva, Scratchpad, Teamgate CRM, OnePageCRM, Jobnimbus CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nextiva

Top Industries

  • Health, Wellness and Fitness
  • Information Technology and Services
  • Manufacturing

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Nextiva is popular in Health, Wellness And Fitness, Information Technology And Services, and Manufacturing and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Nextiva Use Cases

What benefits does Nextiva offer for Helpdesk Management?

Why is Nextiva the best choice for Call Recording?

What benefits does Nextiva offer for Collaboration?

What makes Nextiva ideal for Communication Management?

How does Nextiva facilitate Engagement Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Nextiva solved their CRM needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

Sports

CASE STUDY San Antonio Spurs

Nextiva helped the San Antonio Spurs improve their cloud communications. The team used Nextiva's unified-CXM platform to manage customer interactions. Features included AI-powered tools, secure payme...nt assist, and real-time analytics. The solution supported better customer journeys and streamlined operations. The case highlights how Nextiva's platform can benefit large sports organizations.

Automotive

CASE STUDY Rack Attack

Nextiva helped Rack Attack improve their automotive aftermarket business. The case study highlights how Nextiva's platform supports customer experience and communication. Features like AI-powered con...tact center, unified agent experience, and workflow automation are mentioned. The solution aims to streamline operations and enhance customer interactions. No specific metrics or quantifiable results are provided in the content.

Sports

CASE STUDY Florida Panthers

Nextiva helped the Florida Panthers improve their customer experience. The team used Nextiva's unified-CXM platform to manage all customer interactions. The solution included AI-powered tools, analyt...ics, and intelligent routing. The case study highlights how Nextiva supports sports organizations with advanced communication technology.

CASE STUDY Phoenix Rising

Nextiva helped Phoenix Rising in the sports entertainment industry. The case study highlights the use of Nextiva's unified-CXM platform. Phoenix Rising used features like generative AI knowledge base..., secure payment agent assist, and intelligent routing. The solution improved customer journey orchestration and analytics. The platform enabled better customer interactions and streamlined operations for Phoenix Rising.

Non-Profit Organization Management

CASE STUDY Orange County Rescue Mission

Nextiva helped Orange County Rescue Mission improve their call center operations. The solution included AI-powered tools, secure payment assist, and automated workflows. The platform unified customer... interactions and provided real-time analytics. Orange County Rescue Mission used Nextiva to deliver better service and manage calls more efficiently. The case highlights Nextiva's impact for non-profit organizations seeking advanced call center solutions.

CASE STUDY Tata Play

Nextiva helped Tata Play with social media management. The case study highlights the use of Nextiva's unified-CXM platform. Tata Play used features like generative AI knowledge base, secure payment a...gent assist, and automated dispositioning. The solution included analytics, intelligent routing, and journey orchestration. The content does not mention specific results or metrics.

Video

Naviga's Three Step Methodology For Digital Subscriber Growth

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Frequently Asked Questions(FAQ)

for Nextiva

What is Nextiva?

Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions. It communicates with customers on any channel, works with the team in real-time to solve issues, customer data and analytics to make the best business decision for growth.

Nextiva Customer Relationship Suite manages sales and customer support with one powerful CRM workspace, takes the guesswork out of customer relationships, tracks and analyzes the entire pipeline for valuable hidden business insights.

Key features include a customer experience score, sentiment score, smart topics, and rules engine (NextSTEP).

What is Nextiva used for?

Nextiva is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Call Recording and Collaboration .

What are the top features of Nextiva?

Recording, Personalization and Feedback surveys are some of the top features of Nextiva.

Who uses Nextiva?

Nextiva is used by Health, Wellness And Fitness, Information Technology And Services and Manufacturing among other industries.

What are Nextiva alternatives?

Scratchpad, Teamgate CRM, OnePageCRM and Jobnimbus CRM are popular alternatives for Nextiva.

Where is Nextiva located?

Nextiva is headquartered at 5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US.
lightning

Peers used Nextiva for helpdesk management and call recording

Nextiva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.55/5

Read Reviews (6)
Analytics

4.78/5

Read Reviews (32)
Custom Reports

4.63/5

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.55/5

Read Reviews (6)
Analytics

4.78/5

Read Reviews (32)
Custom Reports

4.63/5

Read Reviews (56)

Software Failure Risk Guidance

?

for Nextiva

Overall Risk Meter

Low Medium High

Top Failure Risks for Nextiva

Nextiva, Inc News

Company

Nextiva accelerates global CX innovation with new India hub

Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.

Company

Nextiva expands with AI innovation hub in Bengaluru - Manufacturing Today India

Nextiva has launched an AI innovation hub in Bengaluru, expanding its global footprint. The new center will focus on developing artificial intelligence capabilities for Nextivas unified customer experience management platform. This strategic move aims to accelerate product innovation and enhance AI-driven solutions for enterprise communications and customer engagement.

Awards

Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories

Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories

Awards

Nextiva Ranked #1 in 13 of G2s Winter 2025 Reports Across Five Categories - Business Wire

Nextiva was ranked #1 in 13 of G2s Winter 2025 Reports across five categories.

Nextiva, Inc Profile

Company Name

Nextiva, Inc

Company Website

https://www.nextiva.com/

HQ Location

5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US

Employees

501-1000

Social

Financials

PRIVATE