Customer stories

Product Business Settings

Nextiva is popular in Health, Wellness And Fitness, Information Technology And Services, and Manufacturing industries and is widely used by Small Business, Enterprise, and Mid Market.

Nextiva Product Overview

Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.

How satisfied the customers are with Nextiva use-cases

Reviews

"...Overall I would not recommend Nextiva as they have their call center and technical support over seas...." Peer review by Ted B., CEO, Medical Devices

Nextiva Customer Insights, Testimonials and Case Studies

How efficiently Does Nextiva manage your Helpdesk Management?

Why is Nextiva the best choice for Call Recording?

What solutions does Nextiva provide for Collaboration?

How can Nextiva enhance your Communication Management process?

How can Nextiva enhance your Engagement Management process?

What is Nextiva?

Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions. It communicates with customers on any channel, works with the team in real-time to solve issues, customer data and analytics to make the best business decision for growth.

Nextiva Customer Relationship Suite manages sales and customer support with one powerful CRM workspace, takes the guesswork out of customer relationships, tracks and analyzes the entire pipeline for valuable hidden business insights.

Key features include a customer experience score, sentiment score, smart topics, and rules engine (NextSTEP).

What is Nextiva used for?

Nextiva is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Call Recording and Collaboration .

What are the top features of Nextiva?

Recording, Personalization and Feedback surveys are some of the top features of Nextiva.

Who uses Nextiva?

Nextiva is used by Health, Wellness And Fitness, Information Technology And Services and Manufacturing among other industries.

What are Nextiva alternatives?

Scratchpad, Teamgate CRM, OnePageCRM and Jobnimbus CRM are popular alternatives for Nextiva.

Where is Nextiva located?

Nextiva is headquartered at 5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US.

11 buyers and buying teams have used Cuspera to assess how well Nextiva solved their CRM needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

West Coast Trial Lawyers - Legal Services

Nextiva VoIP helped West Coast Trial Lawyers improve their law firm's communication. The firm used Nextiva's unified platform to manage calls and client interactions. This solution made it easier for... the team to stay connected and respond quickly. The case study highlights how Nextiva supports legal professionals with reliable and efficient communication tools.

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Elkhart Clinic - Health, Wellness And Fitness

Nextiva helped Elkhart Clinic improve their health and wellness services. The clinic used Nextiva's unified communications platform to manage calls, messages, and meetings. This solution made it easi...er for staff to connect and serve patients. Elkhart Clinic streamlined their operations and improved patient experience with Nextiva.

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AVIT - Information Technology And Services

AVIT uses Nextiva Unified-CXM to support its managed service operations. AVIT serves hospitality, restaurant, resort, and medical offices. Nextiva helps AVIT manage customer interactions in one AI-po...wered platform. Features include agent tooling, analytics, and intelligent routing. AVIT benefits from automation, secure payment assist, and real-time dashboards.

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Florida Panthers - Sports

Nextiva helped the Florida Panthers improve their customer experience. The team used Nextiva's unified-CXM platform to manage all customer interactions. The solution included AI-powered tools, analyt...ics, and intelligent routing. The case study highlights how Nextiva supports sports organizations with advanced communication technology.

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Faro Logistics - Logistics

Nextiva helps Faro Logistics keep key airline partnerships and improve customer service. Faro Logistics uses Nextiva's unified-CXM platform to manage customer interactions. The platform offers AI-pow...ered tools for agent support, analytics, and secure payments. This helps Faro Logistics deliver better service and maintain important business relationships. The solution supports their need for reliability and strong customer experience.

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Heaton Eye Associates - Hospital & Health Care - Medium

Heaton Eye Associates used Nextiva and Five9 to improve their call center operations. Their goal was to help patients feel comfortable and safe. Nextiva provided a communications platform that suppor...ted their growth and technology needs. The solution included AI-powered tools, analytics, and secure payment features. This partnership helped Heaton Eye Associates deliver better patient service.

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Naviga's Three Step Methodology For Digital Subscriber Growth

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Peers used Nextiva for helpdesk management and call recording

Nextiva Competitors

Nextiva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (6)
Analytics

4.78/5 ★

Read Reviews (32)
Custom Reports

4.63/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (6)
Analytics

4.78/5 ★

Read Reviews (32)
Custom Reports

4.63/5 ★

Read Reviews (56)

Software Failure Risk Guidance

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for Nextiva

Overall Risk Meter

Low Medium High

Top Failure Risks for Nextiva

Nextiva, Inc News

Awards
 

Nextiva Named a Strong Performer in the 2025 Gartner Peer Insights ...

Nextiva has been recognized as a Strong Performer in the 2025 Gartner Peer Insights 'Voice of the Customer' for Contact Center as a Service. This recognition, based on customer reviews, highlights Nextiva's strengths in deployment, support, and overall user experience. The company received high scores for its deployment and support experiences, with 82% of customers recommending Nextiva.

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Company
 

Nextiva accelerates global CX innovation with new India hub

Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.

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Company
 

Nextiva expands with AI innovation hub in Bengaluru - Manufacturing Today India

Nextiva has launched an AI innovation hub in Bengaluru, expanding its global footprint. The new center will focus on developing artificial intelligence capabilities for Nextivas unified customer experience management platform. This strategic move aims to accelerate product innovation and enhance AI-driven solutions for enterprise communications and customer engagement.

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Awards
 

Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories

Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories

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Nextiva, Inc Profile

Company Name

Nextiva, Inc

Company Website

https://www.nextiva.com/

HQ Location

5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US

Employees

501-1000

Social

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Financials

PRIVATE