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NICE Customer Journey Analytics: Reviews, Testimonials and Expert Opinions
(1011)Interaction of a customer with your business
Top 12 NICE Customer Journey Analytics Alternatives
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Tethr
An AI-Powered Communications Intelligence Platform
Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency. ...
Tethr Enables CX leaders to listen to the customers to immediately act upon to improve the overall customer experience and supercharge the enterprise with revenue-generating insights. It also helps with real-time knowledge of what’s killing customer loyalty and causing churn and generate insights that increase customer loyalty and reduce costs.
Tethr features include interactions to view calls or chats usually between the customers and agents, reports to track topics and trends of key insights that occur on the interactions, and dashboards to organize reports and share content with the team.
Toky
Business Phone System & Integrated VoIP Service
"It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform.
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- Gonzalo B
OpenText Qfiniti
Call center software - Workforce Optimization | OpenText Qfiniti
OpenText Qfiniti is a call center software and workforce optimization solution that helps analyze multi channel interactions to improve customer service. It automatically delivers relevant, accessible and actionable customer intelligence, organizations better understand customer interactions and can deliver outstanding service across the globe. ...
OpenText Qfiniti engineered to operate seamlessly together, each component can be deployed as a standalone product as necessary to solve the most urgent contact center management needs. Qfiniti is also fully integrated with Amazon Connect, the self-service, cloud-based call center based in Amazon Web Services.
OpenText Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics. The platform includes advanced analytics, an open architecture compatible with most major ACDs, and is available as a managed service.
Mediafly Coach360 (formerly ExecVision)
Conversation intelligence platform purpose-built to drive human behavior change
Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform that drives human behavior change. It provides valuable insights from conversations that helps in better decision-making and improving sales performance. It is used for sales coaching and training. ...
ExecVision helps to improve sales performance and drive revenue. ExecVision ingests and transcribes calls and identifies key moments for managers where coaching is required for their sales reps. ExecVision platform can process calls at scale to analyze calls, gather valuable insights and query call data based on keyword, sentiment and call stages. Using this managers can track and measure individual sales rep performance, create custom scorecards and do 1-1 coaching and development.
ExecVision helps to bridge the gap in what is known as the Insights to Performance gap. It is particularly useful for leaders in organizations that rely on human-to-human conversation - contact centers, inside sales, retailers, consumer goods and others.
