NICE Customer Journey Analytics Overview
Customer Journey Analytics by NICE leverages AI-driven analytics to enhance customer experiences and reduce costs. It minimizes customer effort and churn.
Use Cases
Customers recommend Coaching, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using NICE Customer Journey Analytics.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using NICE Customer Journey Analytics.
NICE Customer Journey Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Customer Journey Analytics works with different mediums / channels such as Phone Calls.
NICE Customer Journey Analytics's features include Personalization, Recording, Predictive Analytics, etc. and NICE Customer Journey Analytics support capabilities include 24/7 Support, Chat Support, Email Support, etc. also NICE Customer Journey Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Make sure proper info-structure is there to support call recordings...." Peer review by Rafal Borkowski, Analyst/Project Manager, Allstate Financial Services, LLC
NICE Customer Journey Analytics, CallFinder, Calabrio ONE, CallTools, OpenText Qfiniti, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Customer Journey Analytics
Top Industries
- Insurance
- Financial Services
- Hospital & Health Care
Popular in
- Large Enterprise
- Enterprise
NICE Customer Journey Analytics is popular in Insurance, Financial Services, and Hospital & Health Care and is widely used by Large Enterprise, and Enterprise,
Comprehensive Insights on NICE Customer Journey Analytics Use Cases
What Are the key features of NICE Customer Journey Analytics for Coaching?
What solutions does NICE Customer Journey Analytics provide for Call Recording?
What Are the key features of NICE Customer Journey Analytics for Helpdesk Management?
How can NICE Customer Journey Analytics optimize your Engagement Management Workflow?
What solutions does NICE Customer Journey Analytics provide for Measuring Customer Satisfaction?
21+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE Customer Journey Analytics solved their Contact Center Software needs. Cuspera uses 1011 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for NICE Customer Journey Analytics
What is NICE Customer Journey Analytics?
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.??
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
What is NICE Customer Journey Analytics used for?
What are the top features of NICE Customer Journey Analytics?
Who uses NICE Customer Journey Analytics?
What are NICE Customer Journey Analytics alternatives?
Where is NICE Customer Journey Analytics located?
Peers used NICE Customer Journey Analytics for coaching and call recording
NICE Customer Journey Analytics Competitors
NICE Customer Journey Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (161) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (161) |
Software Failure Risk Guidance
?for NICE Customer Journey Analytics
Overall Risk Meter
Top Failure Risks for NICE Customer Journey Analytics
NICE Ltd. News
Meltwater and NICE partner to bring real - time social Intelligence to customer service
Meltwater and NICE have partnered to enhance customer service with real-time social intelligence.
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Ltd. Feeds
Q1 Earnings Estimate for NICE Issued By DA Davidson
DA Davidson issued Q1 2025 EPS estimates for NICE Ltd., expecting earnings of $2.24 per share. The firm maintains a "Buy" rating with a $225 price target. NICE's last quarterly earnings were $2.25 per share, missing the consensus estimate of $2.96.
NICE Systems falls sharply on disappointing 2025 guidance
NICE Systems' stock fell 16% after issuing disappointing 2025 guidance, despite beating analysts' expectations for Q4 2024. The company forecasts $693-703 million revenue for Q1 2025, below consensus estimates. Scott Russell has replaced Barak Eilam as CEO.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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