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NICE CXone Expert: Reviews, Testimonials and Expert Opinions
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Top 17 NICE CXone Expert Alternatives
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
melissa
Verify Addresses and Identities
Melissa is a verified addresses and identities platform that provides identity verification and contact data quality services. It is designed to help organizations of all sizes standardize, authenticate, and correct contact details, phone numbers, email addresses, and postal addresses to streamline communication. With clean, accurate and up-to-date customer information, organizations can monetize big data, improve sales and marketing, reduce costs and drive business insight. ...
It helps companies throughout an entire data quality lifecycle with features to help profile, screen, update, match, and enhance information assets. It improves communications, boosts marketing and sales, and generates better analytics necessary for effective decision making. Key features include real-time authentication, identity matching, auto-filling, and data cleansing.
Zight
All-In-One Screenshots, Videos, Screen Recording & GIF
Zight, formerly CloudApp, creates software to assist individuals all over the world to interact more effectively asynchronously by using a unified application to produce, annotate, and share screenshots, videos, screen recordings, GIFs, and other media. ...
Zight supports happier and more productive organizations through improved communication, saving time and reducing misunderstandings.
MadCap Flare
MadCap Flare - Cutting-edge technical authoring and publishing
MadCap Flare is authoring and publishing software that helps content developers and technical writers. It is built with a goal to streamline content delivery, while ensuring readers have access to the content they need, in any format and language, on any device. ...
It manages the entire content development workflow, from importing and content creation, to subject matter expert contribution and review, to multi-channel publishing, translation and integrated cloud-based workflows. It enables content developers to create, publish, and manage content in multiple formats including desktop, online, mobile, and print. The platform allows technical writers to create PDF user guides, responsive HTML5 online help, policy and procedure manuals, API documentation, maintenance manuals, and illustrated parts catalogs.
Some of its features include patented XML editor, single-source authoring, multichannel publishing, project management, content management, and integrated cloud-based editing.
Transifex
Localization Platform for Translating Digital Content
Transifex is a localization platform for translating digital content. It is designed to break down language barriers by making localization accessible to everyone. It assists to create, publish ...
Some of its features include file and content hosting, team management and collaboration, translation orders from trusted partners, detailed insights and reporting, translation management, integrations with popular tools, API and command-line client, and more.
KnowledgeOwl
KnowledgeOwl helps organizations of all sizes build be
KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance. The platform ...
The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.
