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Olark: Reviews, Testimonials and Expert Opinions
(4020)Olark: Live Chat Software for Sales and Customer Support
Top 17 Olark Alternatives
Userlike
Live chat software to help your business win and nurture customers across messaging channels.
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design. ...
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
SnapEngage
Enterprise Chat Software for Sales and Support
SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships. ...
It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.
SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...
Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.
Freshdesk Messaging
Messaging platform that makes chat easy for today's digital customers
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. ...
Key Value propositions:-
1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.
2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and
3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.
Tawk.to
Monitor and chat with the visitors on your website, mobile app or from..
Tawk.to is a live chat and messaging tool used by businesses to connect with customers via a mobile app or on website. Tawk.to makes it easy to deliver personalized and real time customer service. Tawk.to helps to monitor the website and be there when customers need attention. It helps to proactively initiate conversation with visitors and app users. ...
The primary features offered by the platform includes Canned Responses, Customizable Branding, Geo Targeting, Offline Form, Screen Sharing, Proactive Chat, Transfers/Routing, Third Party Integration and Website Visitor Tracking.
The free chat app offers different screens for visitor’s details, choosing chats and chatting. The users have the flexibility to customize widgets and modify chat colours, attention bubbles, and do personalized uploads.
Helpcrunch
HelpCrunch - Intelligent Customer Communication Platform ...
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS. ...
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
Zoho SalesIQ
Hassle-free live chat for customer support & business growth
Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI. SalesIQ is a hassle-free live chat for customer ...
Some of the features of SalesIQ include monitoring visitors' interaction with the website in real-time, assigning follow-up tasks on Zoho CRM without leaving the live chat window, creating powerful lead scores, automating prospect engagement via email campaigns, and many more.
Tidio live chat
Tidio Live Chat | Free Livechat Solution
Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships. Live chat allows business ...
Tidio Live Chat features include live chat integration with email accounts and messenger, quick responses prepared beforehand that are quickly sent to the visitor, view live typing of the visitor, email notifications, mobile apps, chat transfer to another operator to answer the visitor and more.
Customerly
customerly.io - Live Chat Software with Knowledgebase and Marketing ...
Customerly is a Live Chat software for the website with video Calls, typing previews, knowledge base, and surveys. It helps to increase sales and revenue and enhance customer relationships. It ...
Customerly helps in creating an astonishing customer service experience seamlessly. Its an easy-to-use template builder to design elegant, mobile-responsive emails, Follow up with automated messages, create marketing funnel, follow up with automated messages, and create the marketing funnel and gather users feedback.
LiveHelpNow
LiveHelpNow -Fully integrated customer service suite....
LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights. ...
LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers requests through a chat window, and supports the option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. The live chat tool can be used to get insight into customer intent and behaviour, with real-time visitor monitoring, social media insights, and individual customer information feeds.
LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets. LiveHelpNow’s live chat support suite lets each customer’s experience be completely customizable.
Comm100 Live Chat
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...
Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...
Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.
Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.
SurveyMethods
Online Survey Software | Data Analysis ...
"SurveyMethods is more than an effective and flexible web-based survey tool! It’s backed up by a team of dedicated professionals who will help you design your survey, get the most out of the technology, and support your efforts. Dedication to custome...r support is evident and much appreciated.
"
- Jay Schindler, PhD MPH PMP
Customer Thermometer
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices. ...
Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.
Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Freshdesk Messaging
Messaging platform that makes chat easy for today's digital customers
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. ...
Key Value propositions:-
1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.
2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and
3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.
Simplesat
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
