Olark: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Olark
Brand: Olark
Rating: 4.5 (4020 reviews)

4.5 5

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(4020)

Olark: Live Chat Software for Sales and Customer Support

App Partner

Olark Overview

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

Customer Feedback Management
Collaboration
Contact List Management
Generation Of New Leads
Lead Engagement
Training & Onboarding
Workflow Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Improve Stakeholder Relations
Build Brand Awareness

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Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat, Website, and E-Mail,

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc.

Reviews

"Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success." - Justin Stone

Olark, Userlike, SnapEngage, Pure Chat, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Olark

Top Industries

Education
Computer Software
Hospital & Health Care

Popular in

Small Business
Mid Market
Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Olark Use Cases

What benefits does Olark offer for Engagement Management?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...I wish there were a few more features to customize the customer's interaction (required fields type things)...." Peer review by Drew B., Director of Operations, Financial Services

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How does Olark address your Helpdesk Management Challenges?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...They have a lot of neat features, like screensharing with the customer, integrations with HelpScout and other helpdesk services, and webhooks to integrate to others. ...." Peer review by Jeff B., Director of Support, Computer Software

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How can Olark enhance your Communication Management process?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...It's nice sending automated messages as well, even when we aren't available to chat...." Peer review by User

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How can Olark enhance your Customer Feedback Management process?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...Get immediate feedback from customers after their chats to learn about their experience and to find ways to enhance your products and services...." Peer review from Featured Customers

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How can Olark optimize your Collaboration Workflow?

Olark enables collaboration and communication through its chat functionality, which includes a user-friendly interface. A key feature is screen sharing, which allows users to view and interact with the customer's screen, providing real-time support. Olark's collaboration features are limited by the absence of a screen sharing option in some instances.

"...You can push the customer to certain pages as well as allow them to share their screen with you...." Peer review by Morgan T, Claims Team Lead, Retention Team, and Customer Advocate, Insurance

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41+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Justin Stone Regional Marketing and Leasing Specialist Landmark Properties	Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. Testimonial By Justin Stone
Leslie McCaffery Admissions Director Seabury	Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends. Testimonial By Leslie McCaffery
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry

CUSTOMERS	TESTIMONIALS
Justin Stone Regional Marketing and Leasing Specialist Landmark Properties	Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. Testimonial By Justin Stone
Leslie McCaffery Admissions Director Seabury	Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends. Testimonial By Leslie McCaffery
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
University of Montana Education	Education	Case Study University of Montana Learn how UM used Olark to get rid of their phone queue to serve more students & alumni. Read More
Florida SouthWestern State College Education	Education	Case Study Florida SouthWestern State College Learn how FSW customized Olark to serve its students and faculty. Read More
Remedy Hospital & Health Care	Hospital & Health Care	Case Study Remedy Learn how Remedy uses live chat to make bookings and inquiries fast, easy and transparent. Read More

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Olark?

Personalization, Alerts: popups & Notifications and Widgets are some of the top features of Olark.

Who uses Olark?

Olark is used by Education, Computer Software and Hospital & Health Care among other industries.

What are Olark alternatives?

Userlike, SnapEngage, Pure Chat and Freshdesk Messaging are popular alternatives for Olark.

Where is Olark located?

Olark is headquartered at 427 N Tatnall St #63602 Wilmington, DE 19801 .

Peers used Olark for engagement management and helpdesk management

Olark Competitors

More Olark Alternatives...

Olark Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.88/5 ★ Read Reviews (2)
Analytics	4.53/5 ★ Read Reviews (107)
Custom Reports	3.95/5 ★ Read Reviews (421)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.88/5 ★ Read Reviews (2)
Analytics	4.53/5 ★ Read Reviews (107)
Custom Reports	3.95/5 ★ Read Reviews (421)

Software Failure Risk Guidance

for Olark

Overall Risk Meter

Low Medium High

Top Failure Risks for Olark

Olark Profile

Company Name

Olark

Company Website

https://www.olark.com/

Year Founded

2008

HQ Location

427 N Tatnall St #63602 Wilmington, DE 19801

Employees

11-50

Social

Financials

SEED

Olark: Use-Cases, Insights and Reviews | 2024 Cuspera

Olark: Live Chat Software for Sales and Customer Support

Failure Risk for Olark ?

Olark Overview

Use Cases

Business Priorities

Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Olark Use Cases

What benefits does Olark offer for Engagement Management?

How does Olark address your Helpdesk Management Challenges?

How can Olark enhance your Communication Management process?

How can Olark enhance your Customer Feedback Management process?

How can Olark optimize your Collaboration Workflow?

41+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study University of Montana

Case Study Florida SouthWestern State College

Case Study Remedy

Frequently Asked Questions(FAQ)

What is Olark?

What is Olark used for?

What are the top features of Olark?

Who uses Olark?

What are Olark alternatives?

Where is Olark located?

Peers used Olark for engagement management and helpdesk management

Olark Competitors

Olark Features

Software Failure Risk Guidance

Olark Profile

Get a personalised risk report for Olark

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