Olark: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Olark
Brand: Olark
Rating: 4.5 (4020 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4020)

Olark: Live Chat Software for Sales and Customer Support

App Partner

Olark Overview

Olark addresses the challenge of engaging website visitors by offering accessible live chat and chatbot software. It facilitates real-time communication for sales, marketing, and customer support teams. Olark's platform integrates practical AI to enhance interaction quality, ensuring that businesses can effectively respond to customer inquiries. The software supports multiple communication methods, making it adaptable to various business needs. Olark's design prioritizes accessibility, allowing seamless integration with existing systems. This tool is essential for businesses aiming to improve customer engagement and streamline support processes directly on their websites.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

Customer Feedback Management
Collaboration
Contact List Management
Generation Of New Leads
Lead Engagement
Training & Onboarding
Workflow Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Improve Stakeholder Relations
Build Brand Awareness

See all business priorities See less business priorities

Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat. Website. and E-Mail.

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc. and Olark support capabilities include Email Support, Phone Support, Chat Support, etc. also Olark analytics capabilities include Analytics, and Custom Reports.

Reviews

"Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them on...to our website and [talking to] us" - Harold Baldry

Olark, Helpcrunch, SurveyMethods, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Popular Business Setting

for Olark

Top Industries

Education
Computer Software
Hospital & Health Care

Popular in

Small Business
Mid Market
Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Olark Customer wins, Customer success stories, Case studies

Why is Olark the best choice for Engagement Management?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...Like the integrations with our email , for easy follow-up with customers. ...." Peer review by Larry C.

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What makes Olark ideal for Helpdesk Management?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...Simplist help desk application currently out there...." Peer review by Melissa J., Student, Education

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What makes Olark ideal for Communication Management?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...AnalyticseClincher makes tracking social media and website analytics a breeze with an intuitive, customizable dashboard...." #20 Widgets to Improve Your Website

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How can Olark enhance your Customer Feedback Management process?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...When using Olark, we saw our customer satisfaction skyrocket!..." Peer review by Rachael M., Food & Beverages

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What makes Olark ideal for Collaboration?

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS	TESTIMONIALS
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry
Justin Stone Regional Marketing and Leasing Specialist Landmark Properties	Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. Testimonial By Justin Stone
Justin Jaksha VP of Marketing Remedy	Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark cert...ainly deserves some credit for that. Testimonial By Justin Jaksha

CUSTOMERS	TESTIMONIALS
Harold Baldry Owner HBA Learning Centres	Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry
Justin Stone Regional Marketing and Leasing Specialist Landmark Properties	Whereas with Olark, [one of my properties] has had at least 10 to 15 leases who we’ve captured strictly from us messaging them on Olark when they come to our website. In my opinion, and company-wide, we see this as a huge success. Testimonial By Justin Stone
Justin Jaksha VP of Marketing Remedy	Remedy’s core values are easy access and really excellent experience, and Olark is a big enabler for that. Olark helps give our patients easy access, which is one of the things they want, and they’ve rewarded us with as many or more 5 star reviews than any of our competitors in the area. Olark cert...ainly deserves some credit for that. Testimonial By Justin Jaksha

Adler University - Education

Adler University wanted to improve their lead qualification process for their master's and doctoral programs. They were dissatisfied with a third-party call center and chose Olark live chat for bette...r engagement. Adler integrated Olark with Salesforce to track student records and chat history. Since implementing Olark, they have seen higher quality leads and increased enrollment. They converted 141 contacts into leads and supported 290 existing students. The chat system allows quick connection to resources, improving qualification and conversion rates.

ASU Prep Digital - Education

ASU Prep Digital, an online school part of Arizona State University, used Olark to manage a surge in student enrollment during COVID-19. Initially, Olark was used to increase conversion rates on land...ing pages. However, with over 2,500 new students enrolling, the school shifted to using Olark for customer support. They implemented features like Slack integration, chat ratings, and pre-chat forms to handle increased inquiries. This helped clear phone queues and improve student service.

Camp North Star - Events Services

Camp North Star, a summer camp in Maine, uses Olark to improve customer engagement. They added live chat to their site to help with recruiting and new enrollment. Olark's features like transcripts an...d targeted chat automation aid in personalized communication. The camp finds Olark's pricing model suitable for their small team. The tool helps reduce barriers to quick conversations, aiding in the sales process.

Chippewa Valley Technical College - Education

Chippewa Valley Technical College wanted to add live chat to their website to keep up with the times. They chose Olark after researching many tools. Olark is used in recruitment and student services,... with nearly 35,000 chats conducted. Key features include chat routing, automation, and CRM integration. Olark has become a popular communication tool, reducing phone calls and helping capture more leads. It has improved processes and created a new lead generation channel for the college.

Vancouver, Canada’s 311 center - Government Administration

The City of Vancouver's 311 center used Olark live chat to handle service requests. Initially, they used it for an elections project, then expanded it for a vacancy tax policy. The chat became popula...r with both customers and agents. They saw a 100% increase in chat volume monthly, reaching 5,000 interactions. Olark's features like reporting and pre-chat surveys helped improve service. The chat now handles 10% of daily inquiries, modernizing their customer service approach.

Command Alkon - Construction

Command Alkon, a global software company in the construction industry, wanted to improve customer engagement and lead conversion. They implemented Olark live chat on their WordPress-based website to ...assist visitors and capture leads. The marketing team uses Olark to answer questions and nurture potential leads, with chat volumes ranging from 15-60 per month. Olark's features, like automated greetings and chat transcripts, help streamline communication and lead conversion. The live chat has facilitated numerous conversions, helping Command Alkon connect potential customers with sales quickly.

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .