Olark Overview

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

  • Customer Feedback Management
  • Collaboration
  • Contact List Management
  • Generation Of New Leads
  • Lead Engagement
  • Training & Onboarding
  • Workflow Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Build Brand Awareness
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Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat. Website. and E-Mail.

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc. and Olark support capabilities include Email Support, Phone Support, Chat Support, etc. also Olark analytics capabilities include Analytics, and Custom Reports.

Reviews

"Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them on...to our website and [talking to] us" - Harold Baldry

Olark, Userlike, SnapEngage, Pure Chat, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Olark

Top Industries

  • Education
  • Computer Software
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Olark Use Cases

What makes Olark ideal for Engagement Management?

What solutions does Olark provide for Helpdesk Management?

How does Olark facilitate Communication Management?

What Are the key features of Olark for Customer Feedback Management?

What Are the key features of Olark for Collaboration?

41+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Olark testimonial

Harold Baldry

Owner

HBA Learning Centres
Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry
Olark testimonial

Julie Bond

Co-Founder

Yoga Ed
Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond
Olark testimonial

Leslie McCaffery

Admissions Director

Seabury
Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends.

Testimonial By Leslie McCaffery
CUSTOMERS TESTIMONIALS
Olark testimonial

Harold Baldry

Owner

HBA Learning Centres
Olark has become an integral part of our marketing. We spend some substantial sums on marketing whether it be through advertising, whether it be through promotions…Olark provides a major linchpin between all of the activities designed to get them onto our website and [talking to] us Testimonial By Harold Baldry
Olark testimonial

Julie Bond

Co-Founder

Yoga Ed
Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond
Olark testimonial

Leslie McCaffery

Admissions Director

Seabury
Olark has been really helpful and successful. I was having this concern of, “what am I missing; who is trying to get in touch with me?” For me, Olark has alleviated this big concern when all of this started. It has filled the need and I can see how moving forward, Olark will continue to be helpful ...once this all ends.

Testimonial By Leslie McCaffery

Case Studies

COMPANY INDUSTRY CASE STUDIES
Olark case study

Yoga Ed
Education
Education
Case Study Yoga Ed

Learn how the global program uses Olark to work more efficiently and inform their business.

Read More
Olark case study

University of Montana
Education
Education
Case Study University of Montana

Learn how UM used Olark to get rid of their phone queue to serve more students & alumni.

Read More
Olark case study

ASU Prep Digital
Education
Education
Case Study ASU Prep Digital

Learn how ASU Prep Digital used Olark as a multi-purpose tool across their school.

Read More

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Olark?

Personalization, Alerts: popups & Notifications and Widgets are some of the top features of Olark.

Who uses Olark?

Olark is used by Education, Computer Software and Hospital & Health Care among other industries.

What are Olark alternatives?

Userlike, SnapEngage, Pure Chat and Freshdesk Messaging are popular alternatives for Olark.

Where is Olark located?

Olark is headquartered at 427 N Tatnall St #63602 Wilmington, DE 19801 .
lightning

Peers used Olark for engagement management and helpdesk management

Olark Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.53/5 ★

Read Reviews (107)
Custom Reports

3.95/5 ★

Read Reviews (421)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.53/5 ★

Read Reviews (107)
Custom Reports

3.95/5 ★

Read Reviews (421)

Software Failure Risk Guidance

?

for Olark

Overall Risk Meter

Low Medium High

Top Failure Risks for Olark

Olark Profile

Company Name

Olark

Company Website

https://www.olark.com/

Year Founded

2008

HQ Location

427 N Tatnall St #63602 Wilmington, DE 19801

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED