Olark: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Olark
Brand: Olark
Rating: 4.5 (4020 reviews)

4.5 5

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(4020)

Olark: Live Chat Software for Sales and Customer Support

App Partner

Olark Overview

Olark offers accessible live chat and chatbot software for sales, marketing, and customer support. Customers can start engaging through their website today.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Olark.

Other use cases:

Customer Feedback Management
Collaboration
Contact List Management
Generation Of New Leads
Lead Engagement
Training & Onboarding
Workflow Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Olark.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Internal Communications
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Improve Stakeholder Relations
Build Brand Awareness

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Olark Use-Cases and Business Priorities: Customer Satisfaction Data

Olark works with different mediums / channels such as Chat. Website. and E-Mail.

Olark's features include Personalization, Alerts: Popups & Notifications, Widgets, etc. and Olark support capabilities include Email Support, Phone Support, Chat Support, etc. also Olark analytics capabilities include Analytics, and Custom Reports.

Reviews

"In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed camp...us. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark." - Jason Dudley

Olark, Userlike, SnapEngage, Pure Chat, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Olark

Top Industries

Education
Computer Software
Hospital & Health Care

Popular in

Small Business
Mid Market
Enterprise

Olark is popular in Education, Computer Software, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Olark Use Cases

How does Olark address your Engagement Management Challenges?

Olark enables businesses to engage with website visitors in real time through live chat. The system allows for follow-up communication with customers after the chat session ends. However, customization options for customer interactions are limited.

"...The ability to log your chats also is a big plus for us because it gives us some auditing to see where we can improve in our customer interactions...." Peer review by Doug W., IT Supervisor, Consumer Goods

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What solutions does Olark provide for Helpdesk Management?

Olark provides basic help desk functionality through a simple chat interface, offering a cost-effective solution for handling customer inquiries. The chat functionality allows agents to interact with multiple customers simultaneously, reducing call center volume and lowering support costs. Olark's functionality is limited as it lacks full-blown help desk features and integration capabilities.

"...I have tried and administered a few helpdesk solutions over the years..." Peer review by Abiola A., Consumer Relations Analyst, Consumer Goods

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How can Olark enhance your Communication Management process?

Olark enables businesses to manage customer communication through live chat, enhancing customer experience by providing real-time support and answering questions directly on the website. The platform offers features such as automated messages, team management, real-time reporting, and searchable transcripts. Olark lacks predefined messages, interactions, and guest tracking, requiring manual management of customer inquiries.

"...Easy to use + set up; great support; looks great on your website to have a live agent or for your customers to 'leave a message' without having to take the extra step of sending an email...." Peer review by Hanul L.

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What benefits does Olark offer for Customer Feedback Management?

Olark enables businesses to gather customer feedback through live chat interactions. It provides tools to track customer satisfaction, identify common inquiries, and enhance product and service offerings. Limitations exist in that the customer satisfaction survey functionality is limited to post-chat interactions.

"...If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business...." Peer review by Representative in Sales

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What benefits does Olark offer for Collaboration?

Olark enables collaboration and communication through its chat functionality, which includes a user-friendly interface. A key feature is screen sharing, which allows users to view and interact with the customer's screen, providing real-time support. Olark's collaboration features are limited by the absence of a screen sharing option in some instances.

"...Designers at Olark are highly collaborative with departments across our company. ..." Olark: Mobile Product Designer (contract)

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41+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jason Dudley Chief Information Officer Florida SouthWestern State College	In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. Testimonial By Jason Dudley
Nathan Hunsaker Associate Director of Technology and Data UVA	We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker
Joe Hickman Registrar University of Montana	Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. Testimonial By Joe Hickman

CUSTOMERS	TESTIMONIALS
Jason Dudley Chief Information Officer Florida SouthWestern State College	In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. Testimonial By Jason Dudley
Nathan Hunsaker Associate Director of Technology and Data UVA	We wanted a way to help our students out quickly when the need arose. Olark gives students a direct line to us and our services that is much more up-to-date than placing a phone call. Testimonial By Nathan Hunsaker
Joe Hickman Registrar University of Montana	Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. Testimonial By Joe Hickman

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Yoga Ed Education	Education	Case Study Yoga Ed Learn how the global program uses Olark to work more efficiently and inform their business. Read More
UVA Education	Education	Case Study UVA Learn how a The Career Center at UVA engages up to 50% of students on Olark live chat Read More
Landmark Properties Real Estate	Real Estate	Case Study Landmark Properties Learn how a leading property management company used Olark to communicate with prospective residents. Read More

Frequently Asked Questions(FAQ)

for Olark

What is Olark?

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

What is Olark used for?

Olark is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Communication Management .