OMQ chatbot Overview

OMQ chatbot autonomously answers customer inquiries. It integrates with websites, WhatsApp, Facebook Messenger, and Telegram for smart communication.

Here's the scoop on OMQ chatbot! We've gathered over 24 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

OMQ chatbot, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if OMQ chatbot is right for your needs? Our Cuspera AI engine can evaluate how OMQ chatbot fits your specific business needs, industry, and context. Get your personalized assessment report today.

OMQ chatbot supports business activities such as:

  • Contact List Management
  • Customer Feedback Management
  • Knowledge Management
  • Communication Management

OMQ chatbot Computer Software Vertical is its biggest customer base.

Reviews

"OMQ is the best intelligent customer service software for us. We have been using the entire product range for over 6 years and are more than satisfied. " - Jörg Wenzel

OMQ chatbot Reviews

9 buyers and buying teams have used Cuspera to assess how well OMQ chatbot solved their Chatbot needs. Cuspera uses 24 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Use Cases

Peers recommend Contact List Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using OMQ chatbot.

See all use cases

Customer Testimonials

CUSTOMERS TESTIMONIALS
OMQ chatbot testimonial

Jörg Wenzel

Leiter Support

Magix
OMQ is the best intelligent customer service software for us. We have been using the entire product range for over 6 years and are more than satisfied. Testimonial By Jörg Wenzel
OMQ chatbot testimonial

J rg Wenzel

Head of Customer Service

Magix
For over 6 years we have been using OMQ Contact for our customers and OMQ Assist for our ticket system, all OMQ products. Testimonial By J rg Wenzel
OMQ chatbot testimonial

Timo Jarzembowski

chief Executive Officer

Defshop
OMQ is a great platform to improve customer service and raise service quality. Testimonial By Timo Jarzembowski
CUSTOMERS TESTIMONIALS
OMQ chatbot testimonial

Jörg Wenzel

Leiter Support

Magix
OMQ is the best intelligent customer service software for us. We have been using the entire product range for over 6 years and are more than satisfied. Testimonial By Jörg Wenzel
OMQ chatbot testimonial

J rg Wenzel

Head of Customer Service

Magix
For over 6 years we have been using OMQ Contact for our customers and OMQ Assist for our ticket system, all OMQ products. Testimonial By J rg Wenzel
OMQ chatbot testimonial

Timo Jarzembowski

chief Executive Officer

Defshop
OMQ is a great platform to improve customer service and raise service quality. Testimonial By Timo Jarzembowski

Case Studies

COMPANY CASE STUDIES
OMQ chatbot case study

Klingel Gruppe
CASE STUDY Klingel Gruppe

OMQ Contact, OMQ Help, and OMQ Assist help Klingel Gruppe improve customer service. Klingel Gruppe is a leading mail order and e-commerce company in Europe. They use OMQ products to automate answers and support in 32 languages. The solution gives fast, real-time help to customers and employees. Kli...ngel Gruppe sees better service quality and higher efficiency with OMQ's AI technology.

Read More
OMQ chatbot case study

Globetrotter Ausrüstungs GmbH
CASE STUDY Globetrotter Ausrüstungs GmbH

OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer requests automatically in real time. This reduced the volume of manual work for their agents. More than 50% of customer requests are now answered automatically. Th...e integration took only one day and the system started solving requests right away. Globetrotter now offers 24/7 support and a better customer experience in their online shop.

Read More
OMQ chatbot case study

Magix AG
CASE STUDY Magix AG

OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to speed up support request processing and make agent training faster. The OMQ knowledge base gives agents quick answers and saves time. Magix reduced editing time by up to 20% and cut training time for new agents by 40%. The... company uses OMQ Contact, OMQ Help, and OMQ Assist to support customers and employees.

Read More

Based on peer insights

Cuspera recommends OMQ chatbot for

Use Cases Contact List Management , Customer Feedback Management , Knowledge Management
Industries Computer Software, Consumer Goods

Popular Business Setting

for OMQ chatbot

Top Industries

  • Computer Software
  • Consumer Goods

Popular in

IT and Other Capabilities

for OMQ chatbot

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.26/5 ★

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.26/5 ★

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (2)
Analytics

3.74/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (2)
Analytics

3.74/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for OMQ chatbot

Top Failure Risks for OMQ chatbot

Vendor Profile Details

Company Name

OMQ

Company Website

https://www.omq.ai/

HQ Location

Chausseestraße 22 Berlin, Berlin 10115, DE

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE