OMQ chatbot Overview

OMQ chatbot autonomously answers customer inquiries. It integrates with websites, WhatsApp, Facebook Messenger, and Telegram for smart communication.

This is a summary of the comprehensive capabilities and benefits of OMQ chatbot based on over 24 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

OMQ chatbot, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if OMQ chatbot is right for your needs? Our Cuspera AI engine can evaluate how OMQ chatbot fits your specific business needs, industry, and context. Get your personalized assessment report today.

OMQ chatbot supports business activities such as:

  • Contact List Management
  • Customer Feedback Management
  • Knowledge Management
  • Communication Management

OMQ chatbot Computer Software Vertical is its biggest customer base.

Reviews

"OMQ is the best intelligent customer service software for us. We have been using the entire product range for over 6 years and are more than satisfied. " - Jörg Wenzel

OMQ chatbot Reviews

9 buyers and buying teams have used Cuspera to assess how well OMQ chatbot solved their Chatbot needs. Cuspera uses 24 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Use Cases

Peers recommend Contact List Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using OMQ chatbot.

See all use cases

Customer Testimonials

CUSTOMERS TESTIMONIALS
OMQ chatbot testimonial

Jörg Wenzel

Leiter Support

Magix
OMQ is the best intelligent customer service software for us. We have been using the entire product range for over 6 years and are more than satisfied. Testimonial By Jörg Wenzel
OMQ chatbot testimonial

Timo Jarzembowski

chief Executive Officer

Defshop
OMQ is a great platform to improve customer service and raise service quality. Testimonial By Timo Jarzembowski
OMQ chatbot testimonial

J rg Wenzel

Head of Customer Service

Magix
For over 6 years we have been using OMQ Contact for our customers and OMQ Assist for our ticket system, all OMQ products. Testimonial By J rg Wenzel
CUSTOMERS TESTIMONIALS
OMQ chatbot testimonial

Jörg Wenzel

Leiter Support

Magix
OMQ is the best intelligent customer service software for us. We have been using the entire product range for over 6 years and are more than satisfied. Testimonial By Jörg Wenzel
OMQ chatbot testimonial

Timo Jarzembowski

chief Executive Officer

Defshop
OMQ is a great platform to improve customer service and raise service quality. Testimonial By Timo Jarzembowski
OMQ chatbot testimonial

J rg Wenzel

Head of Customer Service

Magix
For over 6 years we have been using OMQ Contact for our customers and OMQ Assist for our ticket system, all OMQ products. Testimonial By J rg Wenzel

Case Studies

COMPANY CASE STUDIES
OMQ chatbot case study

ETH Zürich
CASE STUDY ETH Zürich

OMQ Assist and OMQ Contact help ETH Zürich manage internal knowledge and support. The university uses these tools to automate answers for staff and students. OMQ Assist suggests solutions in real time, speeding up ticket handling in OTRS. OMQ Contact gives instant answers through the contact form. ...ETH Zürich improved process efficiency while keeping quality steady.

Read More
OMQ chatbot case study

Globetrotter Ausrüstungs GmbH
CASE STUDY Globetrotter Ausrüstungs GmbH

OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer questions in real time through their website contact form. They integrated the solution in just one day. The system automatically handled over 50% of customer inqu...iries each month. This reduced the workload for service staff and improved the customer experience across the online shop.

Read More
OMQ chatbot case study

Flixbus
CASE STUDY Flixbus

OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ Contact to answer questions in real time and reduce customer inquiries. The dynamic contact form and central knowledge base made support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Fli...xbus saw a clear drop in incoming requests and better ticket routing.

Read More

Based on peer insights

Cuspera recommends OMQ chatbot for

Use Cases Contact List Management , Customer Feedback Management , Knowledge Management
Industries Computer Software, Consumer Goods

Popular Business Setting

for OMQ chatbot

Top Industries

  • Computer Software
  • Consumer Goods

Popular in

IT and Other Capabilities

for OMQ chatbot

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.26/5 ★

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.26/5 ★

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (2)
Analytics

3.74/5 ★

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.61/5 ★

Read Reviews (2)
Analytics

3.74/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for OMQ chatbot

Top Failure Risks for OMQ chatbot

Vendor Profile Details

Company Name

OMQ

Company Website

https://www.omq.ai/

HQ Location

Chausseestraße 22 Berlin, Berlin 10115, DE

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE