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OneDesk: Reviews, Testimonials and Expert Opinions

4.06 5
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(2498)
(2498)

Project Management and Helpdesk Software

Top 24 OneDesk Alternatives

BigTime Software

Simplify even most complex problem with Professional Services Automation software

4.53

BigTime Software Icon

BigTime Software

4.53
★★★★★
★★★★★
Simplify even most complex problem with Professional Services Automation software

BigTime is a project platform for firms to optimize time and maximize project profitability by streamlining existing processes within one platform. It is a SaaS-based system that is custom-built for the professional services industry, and specifically for accounting, architecture and engineering, consulting, creative, government contracting, IT services, and law firms. ...

BigTime helps the team optimize time and maximize profitability. Centralizes the project planning, budgeting, and tracking and uses the real-time data to make better, faster business decisions. It helps to generate payroll, create invoices, update budgets, post to QuickBooks, and more. Check the status of every project and all deliverables. Supports time and materials invoices, retainers, fixed-fee invoicing, and more. Connects with the favorite software to be on task and leverages the staffers' submitted time, expenses, and invoices to power the reporting.

Some of its features include enables the employees to easily track time and expenses. Automates the complex, client-specific billing and invoicing scenarios, shows real-time performance and utilization for proactive project management. Convenient payment processing to collect cash as fast as possible and more.

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eSUB Construction Software

eSUB Construction Software for Subcontractors

4.46

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eSUB Construction Software

4.46
★★★★★
★★★★★
eSUB Construction Software for Subcontractors

eSUB Construction Software is a cloud-based project management and document control software designed specifically for subcontractors in the construction industry. It is designed to enable subcontractors effortlessly and efficiently bridge the gap between field and office. ...

It creates, stores and access all construction documents and project management activities from one central location. It collects field data, manages site events, labor activities, material costs and workforce information as well as generates reports in real-time, enabling contractors to manage tasks, increase productivity and complete construction projects without a hassle. It standardizes project management processes, giving project managers the capability to smoothly and quickly enter project-related information, site events, schedules, labor activities, workforce and resources allocation, and material costs among others.

It eliminates manual processes of tracking projects and automates labor tracking and communication. eSUB creates paperless projects with one central storage for project information, photos, drawings, PDFs and any other documents that all team members access in real time. eSUB's software suite includes submittals, change orders, RFIs, daily reports, mobile app, email integration, field notes, time cards, and much more.

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ClickUp

One app to replace tasks, docs, chat, goals, & more

4.71

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ClickUp

4.71
★★★★★
★★★★★
One app to replace tasks, docs, chat, goals, & more

ClickUp is a customizable productivity platform that replaces other workplace apps for all users and all departments in an organization. It offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. ...

ClickUp gives flexibility and control to organize everything from small teams to enterprise companies. It helps to tackle work from any angle with 15+ powerful views. Easily customized to manage any type of project, no code or add-ons required. Collaborate on product ideas, document bugs, or jot down meeting minutes with ClickUp Docs. Edit in real-time and keep everyone up-to-date with a visual knowledge base. Set goals, track progress, and manage resources more effectively with powerful reporting features along with Global Time Tracking, Time Estimates, and time Reporting.

Some of its features include creating tasks for anything in ClickUp, customized project management, viewing tasks in Google sheets, sending and receiving emails directly within ClickUp, scheduling the team and syncing in real-time with Google, Outlook and Apple. Goal tracking, time tracking and more.

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FunctionFox

Simple Online Timesheets & Project Management to stay on top of estimates

4.21

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FunctionFox

4.21
★★★★★
★★★★★
Simple Online Timesheets & Project Management to stay on top of estimates

FunctionFox is the leading web-based timesheet and project management application for creative teams with nothing to download, no software to install and no updates to keep track of. It includes easy-to-use timesheets and estimates, accurate time and project reports, scheduling, task assignment, calendars and much more. It is used by freelancers, agencies, and in-house creative groups to get control of their projects, bill more hours every month, and develop a deeper understanding of their business. ...

FunctionFox helps employees and contractors to enter timesheets wherever they see only the project information that they are supposed to see. Managers create accurate estimates and keep on top of progress and budgets. Easy workflow control with simple assigning, scheduling, and monitoring tasks. Improved communication within the team, with consultants, and with clients with quick and accurate billing.

Some of its features include track projects and expenses online and get real-time updates whenever needed, interactive Gantt charts, production schedules, project email alerts, and progress reports help to keep everything on track, easy, customizable, online request forms with file uploads and more.

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MeisterTask

Task Management for Teams

4.70

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MeisterTask

4.70
★★★★★
★★★★★
Task Management for Teams

MeisterTask is a secure task management software for teams to plan to do something and getting it done providing an overview of work in progress that enables tracking from conception to completion. It helps to manage tasks in a beautiful, customizable environment that perfectly adapts to the needs. ...

It provides an at-a-glance overview of notifications, projects and upcoming tasks in a beautiful, customizable interface. Tracks team progress visually and manage tasks effectively. Acts as a central communication hub for all related files, links and discussions. Also, manages tasks from any project, creates unlimited sections, pin unlimited tasks and organize them as preferred.

Its features include customizable project boards, email supports, file attachments, recurring tasks, automation, searchable task archive, statistics and reports, Compliance and activity exports and more.

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Paymo

online work management software Time Tracking and Resource Planning

4.62

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Paymo

4.62
★★★★★
★★★★★
online work management software Time Tracking and Resource Planning

ActiveCollab

Collaborative Project Management Software that gives complete control over your work

4.49

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ActiveCollab

4.49
★★★★★
★★★★★
Collaborative Project Management Software that gives complete control over your work

ActiveCollab is the project management software that gives complete control over the work - all tasks, communication, team members and files. It helps to tackle business challenges efficiently and to remove obstacles towards accomplishing success. ...

It helps to plan and organize the entire work, from start to finish. Communicate and collaborate with the team, and clients. Track the time, evaluate the progress, and measure the impact the business is making. Always stays within budget and get paid for the work.

Some of its features include creates an unlimited number of projects, centralize all the communication in one place, integrated Stopwatch that can be set off on a project or a specific task, synced spreadsheets with milestones and tasks at hand and more.

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Teamwork

Work and project management software that lets to work way, so can focus on delivering results

4.56

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Teamwork

4.56
★★★★★
★★★★★
Work and project management software that lets to work way, so can focus on delivering results

Teamwork is the all-in-one project management software that allows to easily manage the projects from start to finish. It helps to get organized, customize the workflow and manage complex projects. ...

Teamwork helps to Collaborate with colleagues, clients and contractors, free up time for value-added tasks, keep track of projects and teams to hit deadlines, and more.

Teamwork offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. It manages and optimizes team resources with workload, scale high-performance processes with project templates, create tasks and sub-tasks to break down the workload, simplify client collaboration and review processes by giving clients controlled access to Teamwork and many more.

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WorkOtter

Project Portfolio and Resource Management Software

4.90

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WorkOtter

4.90
★★★★★
★★★★★
Project Portfolio and Resource Management Software

WorkOtter is a cloud-based resource, project, and portfolio (PPM) solution for organizations looking to reach their full potential and make their PMOs look brilliant through the power of integrated resource management, workflow, project planning, and dashboards. WorkOtter is ideal for IT, new product development, and Engineering PMOs organizations ready to reach their full potential by eliminating project management chaos and gridlock. ...

WorkOtter assists with setup, data import, training, and reporting. It manages multiple projects in a consolidated roadmap with personalized dashboards and reports. Capacity planning providing clear supply vs. demand reporting to hire, start, and finish projects. Makes project details visible to every stakeholder to identify and fix issues before impacting the portfolio and also, sends notifications to responsible parties for resolution and to keep everyone in the loop.

Key WorkOtter features include Project Management (Gantt, Kanban, Financials, RAID Logs, Microsoft Project integration, JIRA Sync), Document Management, resource management, Portfolio Management, Timesheets, Program Management, and amazing Dashboards.

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Accelo

Manage your projects against budgets and resources in real time

4.39

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Accelo

4.39
★★★★★
★★★★★
Manage your projects against budgets and resources in real time

Accelo is a cloud based, fully integrated Professional Services Automation Software. The Service Operations (ServOps) Automation software helps to improve productivity and profitability of services business. Users in the professional service sector - accountants, architects, engineers, designers, consultants, MSPs will benefit from using this softwarae. ...

Accelo provides the tools and resources that are needed to manage client operations including sales, quotes, projects, tickets, retainers, timesheets, billing, and scheduling all from one place. It helps to prioritize the tasks that are critical to the service industry thereby improving long-time client relationships, nurturing prospective customers, staying competitive in the market.

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RoboHead

Project Management Tool used by Marketing and Creative to focus on their people

4.41

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RoboHead

4.41
★★★★★
★★★★★
Project Management Tool used by Marketing and Creative to focus on their people

RoboHead is a project management solution that helps teams focus on their people, deadlines, and creative deliverables specifically designed for in-house marketing and creative teams. It manages the marketing and creative projects from initiation to completion. ...

RoboHead provides insight into the health and priority of the team’s availability and workload. Enables the process with customizable project request forms, workload prioritization, file storage, collaborative review and versioning, and creative portfolio output. Save time and energy to collaborate, provide feedback and share work with others in real-time.

Some of its features include capture every detail of the client’s project with a customizable request form, Plan the projects quickly and focus on getting work done, Optimize schedules and workload by aligning the right team members with the right tasks, Create, manage and prioritize everything from the to-do list to the logged project hours and more.

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SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully....

4.51

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SolarWinds Service Desk

4.51
★★★★★
★★★★★
An IT service management (ITSM) solution that understands what it takes to successfully....

SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...

It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.

Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.

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ManageEngine ServiceDesk Plus

Service desk software to supercharge IT help desk

4.22

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ManageEngine ServiceDesk Plus

4.22
★★★★★
★★★★★
Service desk software to supercharge IT help desk

ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...

It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.

Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.

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SysAid

ITSM, Service Desk & Help Desk Software with ...

4.39

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SysAid

4.39
★★★★★
★★★★★
ITSM, Service Desk & Help Desk Software with ...

Helprace

Provide a personalized one-on-one support experience. Boost productivity and collaborate

4.38

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Helprace

4.38
★★★★★
★★★★★
Provide a personalized one-on-one support experience. Boost productivity and collaborate

Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...

With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.

Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.

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Forms on Fire platform

Mobile forms software platform to make work better for people

4.44

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Forms on Fire platform

4.44
★★★★★
★★★★★
Mobile forms software platform to make work better for people

Forms On Fire is a mobile forms cloud software that transforms old, manual ways of working into modern mobile cloud apps. Employees and customers get what they need when they need it and at the right time. It allows employees to use familiar actions like swiping, scrolling, and tapping to capture data, stay organized, and adapt to new forms and workflows more quickly. It saves time and money by eliminating paperwork and speeding up data collection and distribution. It helps to increase productivity, increase development capacity, reduce cost and improve efficiency. ...

Some of its features are capture info on the go, works offline or online, no coding required, integrate everywhere, workflow and dispatch, analytics for smarter work and so on.

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Kayako

Help Desk Software Kayako Unified Customer Service Software

4.09

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Kayako

4.09
★★★★★
★★★★★
Help Desk Software Kayako Unified Customer Service Software

Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...

Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.

Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.

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Help Scout

Simple Customer Service Software and Education

4.56

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Help Scout

4.56
★★★★★
★★★★★
Simple Customer Service Software and Education

Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...

Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.

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ServiceNow

ServiceNow - Digital Workflows for Enterprise - Make work ...

4.09

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ServiceNow

4.09
★★★★★
★★★★★
ServiceNow - Digital Workflows for Enterprise - Make work ...

ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity. ...

It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.

Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.

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OTRS

Ticket System and Helpdesk Software | OTRS

4.45

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OTRS

4.45
★★★★★
★★★★★
Ticket System and Helpdesk Software | OTRS

Asset Infinity

Leading Fixed Asset Tracking, Asset ...

4.49

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Asset Infinity

4.49
★★★★★
★★★★★
Leading Fixed Asset Tracking, Asset ...

IncidentMonitor

IncidentMonitor™: SERVICE MANAGEMENT FRAMEWORK....

3.92

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IncidentMonitor

3.92
★★★★★
★★★★★
IncidentMonitor™: SERVICE MANAGEMENT FRAMEWORK....

BMC Helix ITSM

BMC Helix ITSM Capabilities - BMC Software

3.84

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BMC Helix ITSM

3.84
★★★★★
★★★★★
BMC Helix ITSM Capabilities - BMC Software

Jitbit Helpdesk

Ticketing software for your customer service desk.

4.29

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Jitbit Helpdesk

4.29
★★★★★
★★★★★
Ticketing software for your customer service desk.