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Opus Contact Center: Reviews, Testimonials and Expert Opinions
(601)Contact Centre Solutions - opustech.co.uk
Top 10 Opus Contact Center Alternatives : 2025
XCALLY
XCALLY Omnichannel Contact Center Software - Asterisk ...
XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Calendly
Calendly - Scheduling appointments and meetings is super easy with ...
Calendly is an automated meetings scheduling tool and can be used by individuals, teams or departments. The user only needs to create set of rules by providing availability preferences and share the link via email or embed it in the webpage. ...
Its primary features include Alerts/Notifications, Appointment Scheduling, Time Zone Intelligence, Automated Scheduling, Group Scheduling, Real-time Scheduling, Resource Scheduling, Appointment Reminders, Calendar Sync, Group Scheduling, Mobile Access, Online Booking and Online Payments.
The platform offers calendar integration with software solution like Google, Office 365, Outlook or iCloud calendars. It also works with apps like Salesforce, GoToMeeting, Stripe and Zapier.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
3CX Phone System
3CX: Open Standards Software IP PBX
3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
Toky
Business Phone System & Integrated VoIP Service
Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.
Smiddle
Smiddle - GET THE MOST OUT OF IT
Smiddle offers cost-effective call center software solutions for customer service. Demos and price lists can be requested by contacting them.
Smart PBX
Virtual Phone System | Smart Choice US
Smart-PBX enhances retail communication by streamlining in-store and outbound interactions. Effective communication systems are maintained, improving overall efficiency.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
