Opus Contact Center Overview

Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.

Use Cases

Customers recommend Communication Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using Opus Contact Center.

Other use cases:

  • Engagement Management
  • Customer Feedback Management
  • Social Media Analytics
  • Call Analytics
  • Motivation Management
  • Contract Management
  • Proposal & Quote Management
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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Opus Contact Center.

Other priorities:

  • Enhance Customer Relationships
  • Improve Stakeholder Relations
  • Manage Risk
  • Scale Best Practices
  • Improve Efficiency
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Opus Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Opus Contact Center works with different mediums / channels such as Phone Calls, Mobile, E-Mail, etc.

Opus Contact Center's features include Recording, Personalization, and Bot.

Opus Contact Center, Smart PBX, 8x8 Business Phone, Dialpad Ai Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Opus Contact Center Use Cases

How does Opus Contact Center address your Communication Management Challenges?

How can Opus Contact Center optimize your Call Recording Workflow?

What makes Opus Contact Center ideal for Collaboration?

What Are the key features of Opus Contact Center for Engagement Management?

What benefits does Opus Contact Center offer for Customer Feedback Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Opus Contact Center solved their Contact Center Software needs. Cuspera uses 601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

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Opus Contact Centre Solutions

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Frequently Asked Questions(FAQ)

for Opus Contact Center

What is Opus Contact Center used for?

Opus Contact Center is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Communication Management, Call Recording and Collaboration .

What are the top features of Opus Contact Center?

Recording, Personalization and bot are some of the top features of Opus Contact Center.

What are Opus Contact Center alternatives?

Smart PBX, 8X8 Business Phone, Dialpad Ai Contact Center and CloudTalk are popular alternatives for Opus Contact Center.

Where is Opus Contact Center located?

Opus Contact Center is headquartered at London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB.
lightning

Peers used Opus Contact Center for communication management and call recording

Opus Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (5)
Custom Reports

4.30/5 ★

Read Reviews (41)
Analytics

4.13/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (5)
Custom Reports

4.30/5 ★

Read Reviews (41)
Analytics

4.13/5 ★

Read Reviews (18)

Software Failure Risk Guidance

?

for Opus Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Opus Contact Center

Opus Profile

Company Name

Opus

Company Website

https://www.opustech.co.uk/

HQ Location

London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB

Employees

51-200

Social

Linkedin Twitter

Financials

NA