Orlo Overview

Orlo is a specialized Community Engagement Platform crafted for the public sector, seamlessly integrating social media scheduling, content creation, and analytics into one solution. This platform empowers public sector organizations to deepen their connections with citizens through AI-driven social listening, which provides insights into public sentiment and emerging trends. Orlo’s intuitive interface supports social media management and builds trust by improving customer experience and increasing engagement. With the backing of over 400 public sector organizations, Orlo stands out by offering tailored solutions that address the unique needs of government entities. Its analytics capabilities provide actionable insights, enabling data-driven decision-making that enhances community interactions.

Use Cases

Customers recommend Engagement Management, Social Media Management, Campaign Management, as the business use cases that they have been most satisfied with while using Orlo.

Other use cases:

  • Content Management
  • Social Media Marketing
  • Collaboration
  • Advertisement
  • Tracking & Monitoring Communications
  • Conversion Management
  • Lead Tracking
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Business Priorities

Establish Thought Leadership and Launch New Products are the most popular business priorities that customers and associates have achieved using Orlo.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Acquire Customers
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Orlo Use-Cases and Business Priorities: Customer Satisfaction Data

Orlo works with different mediums / channels such as Social Media.

Orlo's features include Live Monitoring. and Orlo support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Orlo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...By having a quicker response rate on social media we have reduced calls...." Peer review by Executive Sponsor

Orlo, Eclincher social media management, Dash Hudson, Sociamonials, Lately, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orlo is a UK-based social media management tool offering post scheduling, content creation, analytics, and social listening. It centralizes these features for streamlined management.

Popular Business Setting

for Orlo

Top Industries

  • Marketing and Advertising
  • Government Administration
  • Utilities

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Orlo is popular in Marketing And Advertising, Government Administration, and Utilities and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Orlo Use Cases

What benefits does Orlo offer for Engagement Management?

How does Orlo facilitate Social Media Management?

What Are the key features of Orlo for Campaign Management?

How does Orlo facilitate Content Management?

What solutions does Orlo provide for Social Media Marketing?

16+ more Business Use Cases

95 buyers and buying teams have used Cuspera to assess how well Orlo solved their Social Media Marketing needs. Cuspera uses 382 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Consumer Goods

CASE STUDY Pura

Orlo helped Pura, an eco-brand in baby care, manage all digital conversations from one platform. Pura used Orlo’s social media management tools to build trust, educate parents, and promote its eco-cr...edentials. The platform enabled Pura to respond to social messages within a 2-hour SLA and track influencer campaign impact. Pura saw 353% organic growth in Instagram followers, 90% organic growth in Twitter engagement rate, and 842% organic growth in positive social sentiment.

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Government Administration

CASE STUDY Leeds City Council

Orlo helped Leeds City Council improve customer service by using social media as a contact channel. The council faced rising inbound enquiries, especially during the cost of living crisis. Orlo's pla...tform let teams work together and respond quickly on social. Agents handled about 222 social enquiries per day between January and April 2023. The average first response time was 7 minutes. 88% of enquiries were resolved without moving to other channels. 97% of Messenger enquiries on council tax and benefits were handled on social or signposted to self-serve.

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Government Administration

CASE STUDY Manchester City Council

Orlo helped Manchester City Council boost its social media presence. The council wanted to grow its online community and engage more residents. Using Orlo, they tracked conversations, responded to qu...eries, and created content that matched what residents wanted. From January to August 2023, they gained 13,644 new followers and saw a 1.5% increase in engagement. Their social channels became a lively space for residents to connect and share.

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CASE STUDY Bromford

Bromford wanted to improve how it helped customers using social media. They moved from just sharing news to building real relationships online. They needed a tool to handle lots of messages and still... give personal service. Orlo, with Microsoft Dynamics 365, gave agents a full view of each customer and their history. This helped agents answer questions faster and in a more personal way. Bromford saw a 560% increase in inbound messages with semi-positive sentiment, 130% greater social reach, and 199% growth in followers.

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Government Administration

CASE STUDY Leeds City Council

Orlo helped Leeds City Council manage rising social media enquiries. The council needed a secure, efficient way to handle more messages and avoid missed contacts. Orlo's platform enabled a shift from... traditional channels, saving costs and reducing response times. Analytics and tagging features let the team track engagement and service demand. Leeds City Council saw a 32% increase in inbound Facebook messages, a 61% rise in Facebook impressions, and a 682% jump in Twitter impressions year over year.

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Financial Services

CASE STUDY Yorkshire Building Society

Orlo helped Yorkshire Building Society improve its social media management. The platform made it easy for teams to handle digital conversations and customer service. YBS saw a 931% increase in engage...d users year over year. Conversations grew by 515% and resolution time dropped by 95%. Orlo’s secure, auditable system gave YBS confidence in a regulated sector.

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Orlo's BIG Social 2023 - Highlights

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Peers used Orlo for engagement management and social media management

Orlo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.08/5 ★

Read Reviews (30)
Custom Reports

3.92/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.08/5 ★

Read Reviews (30)
Custom Reports

3.92/5 ★

Read Reviews (54)

Software Failure Risk Guidance

?

for Orlo

Overall Risk Meter

Low Medium High

Top Failure Risks for Orlo

Orlo Technology Ltd Profile

Company Name

Orlo Technology Ltd

Company Website

//orlo.tech

HQ Location

7A, Centre City, Hill Street, Birmingham, B5 4UA UK

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

NA