Home Help Desk OTRS OTRS Alternatives
Top 16 OTRS Alternatives : 2025
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Help Scout
Simple Customer Service Software and Education
Help Scout and OTRS both excel in the Help Desk category but cater to different market needs. Help Scout primarily supports large enterprises, offering robust customer interaction management and extensive data integration features, emphasizing customer acquisition and relationship enhancement. OTRS is more suited for small to mid-market companies, providing efficient tools for knowledge management and risk management, focusing on process optimization and scaling best practices. Each product offers tailored support and channels, aligning with the operational workflows of their respective user segments. ...
HaloITSM
Intuitive ITSM Software to deliver ITIL-aligned service
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Web+Center
Open Source Help Desk /Service Desk Software for IT and Customer Support
Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
Asset Infinity
Leading Fixed Asset Tracking, Asset ...
Asset-Infinity offers efficient, cost-effective asset management and tracking for businesses. Tools and assets are easily managed and tracked with this software.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
SysAid
ITSM, Service Desk & Help Desk Software with ...
OTRS and SysAid both belong to the Help Desk category, yet they serve distinct operational needs and strategic goals. OTRS emphasizes comprehensive security and customizable reporting, appealing to small and medium businesses in IT and services. SysAid, with its robust helpdesk management and integration, aligns with larger enterprises, including those in healthcare and education. Each product offers varied vendor support, tailored to the complexity of user needs, making choice dependent on specific operational demands. ...
RaiseATicket
Customer experiences are managed better with Raiseaticket....
Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
osTicket
Customize the data collected from users ...
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako excels in managing large-scale helpdesk operations with features geared towards enhancing customer relationships and offering extensive vendor support. OTRS, with a focus on knowledge management and security, serves smaller segments and prioritizes risk management and operational efficiency. Kayako is suitable for large enterprises in tech and software sectors, whereas OTRS targets smaller to mid-sized businesses, emphasizing efficiency and compliance. ...
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
Both ServiceNow and OTRS are designed to support help desk solutions with varied strengths and focus areas. ServiceNow excels in workflow management and integration, making it ideal for scaling business operations and managing large customer enterprises. OTRS emphasizes communication and helpdesk efficiency, appealing to small to mid-sized businesses striving for enhanced customer relationships. The choice between ServiceNow and OTRS often depends on company size and specific operational needs. ...
OneDesk
Project Management and Helpdesk Software
OneDesk is helpdesk and project management software as a service on a single platform.
CRMdesk
Online Customer Support - Web Based Help Desk ...
CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.