OTRS Overview

OTRS solutions are individually configured for flexibility and customization. They enable efficient work, convenient performance measurement, and easy integrations.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using OTRS.

Other use cases:

  • Communication Management
  • Engagement Management
  • Advertisement
  • Customer Feedback Management
  • Advocacy Management
  • Call Recording
  • Calendar Management
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using OTRS.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Efficiency
  • Manage Risk
  • Enter New Markets Internationally Or Locally
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OTRS Use-Cases and Business Priorities: Customer Satisfaction Data

OTRS works with different mediums / channels such as E-Mail, and Display Advertisement,

OTRS's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc.

Reviews

"...Being in the IT Service Desk it helps me track all my Tickets...." Peer review by mukhtiyar a., IT Analyst

OTRS, Azuredesk, Jitbit Helpdesk, CRMdesk, BMC Helix ITSM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OTRS

Top Industries

  • Information Technology and Services
  • Computer Software
  • Consumer Goods

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

OTRS is popular in Information Technology And Services, Computer Software, and Consumer Goods and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on OTRS Use Cases

How does OTRS facilitate Helpdesk Management?

Why is OTRS the best choice for Knowledge Management?

What Are the key features of OTRS for Workflow Management?

How can OTRS optimize your Communication Management Workflow?

How does OTRS facilitate Engagement Management?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OTRS solved their Help Desk needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Video

Webinar – OTRS Process Design in OTRS

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Frequently Asked Questions(FAQ)

for OTRS

What is OTRS used for?

OTRS is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of OTRS?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of OTRS.

Who uses OTRS?

OTRS is used by Information Technology And Services, Computer Software and Consumer Goods among other industries.

What are OTRS alternatives?

Azuredesk, Jitbit Helpdesk, CRMdesk and BMC Helix ITSM are popular alternatives for OTRS.

Where is OTRS located?

OTRS is headquartered at Oberursel.
lightning

Peers used OTRS for helpdesk management and knowledge management

OTRS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.82/5 ★

Read Reviews (53)
Custom Reports

3.75/5 ★

Read Reviews (170)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.82/5 ★

Read Reviews (53)
Custom Reports

3.75/5 ★

Read Reviews (170)

Software Failure Risk Guidance

?

for OTRS

Overall Risk Meter

Low Medium High

Top Failure Risks for OTRS

OTRS News

Awarded – Gartner Digital Markets recognizes OTRS

OTRS receives awards from Capterra and Software Advice for its customizable service management solutions.

10/11/2024 - source

OTRS Feeds

Kanban board – for agile project management

Kanban is a method used in agile project management to make work processes visible and thereby improve them. A Kanban board is a project management tool that uses the principle of visualization. This means teams can work transparently on tasks and problems. This article shows how Kanban can be used effectively and will be used as a feature in OTRS.

27/05/2024 - source

Achieving corporate objectives with IT governance

We face numerous challenges in the corporate world. With advanced digitalization and the importance of the technology environment, success depends heavily on the role of IT. Governance, or oversight, is needed to ensure that IT initiatives strategically align with corporate objectives. This article explains IT governance and discusses how it can be achieved.

15/05/2024 - source

Data governance – definition, advantages, tips, tools

Nowadays, we experience an increasing flood of data. It is increasingly important for companies to figure out how to handle data: Who has control over it and what exactly is the best way to handle it? This article sheds light on what data governance is and how companies can best benefit from it.

14/03/2024 - source

OTRS Profile

Company Name

OTRS

Company Website

https://otrs.com/

HQ Location

Oberursel

Employees

51-100

Social

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Financials

IPO