Outreach: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Outreach
Brand: Outreach
Rating: 4.35 (14913 reviews)

4.35 5

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(14913)

Outreach | Sales Engagement Platform, Sales Automation Software

AI Powered

Outreach Overview

Outreach offers a comprehensive sales execution platform to boost pipeline creation and closing. Rep productivity is enhanced across the entire sales cycle.

Use Cases

Customers recommend Engagement Management, Communication Management, Lead Engagement, as the business use cases that they have been most satisfied with while using Outreach.

Other use cases:

Sales Call Management
Workflow Management
Training & Onboarding
Lead Management
Generation Of New Leads
Lead Tracking
Contact List Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Outreach.

Other priorities:

Scale Best Practices
Enhance Customer Relationships
Improve ROI
Improve Efficiency
Improve Internal Communications
Enter New Markets Internationally Or Locally
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Launch New Products
Improve Consistency
Grow Market Share
Improve Visibility
Improve Stakeholder Relations
Improve Digital And Social Presence

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Outreach Use-Cases and Business Priorities: Customer Satisfaction Data

Outreach works with different mediums / channels such as E-Mail. and Phone Calls.

Outreach's features include Personalization, Templates, Recording, etc. and Outreach support capabilities include Email Support, Phone Support, AI Powered, etc. also Outreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance." - Chris Aker

Outreach, Salesloft, Mailshake, Groove, Reply Sales Automation, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Outreach

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Enterprise
Small Business

Outreach is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Outreach Use Cases

What solutions does Outreach provide for Engagement Management?

Outreach Engagement Management automates outreach follow-ups, streamlining communication and minimizing manual effort. It allows users to manage prospects, schedule tasks, and track engagement across multiple channels, such as email, phone, and LinkedIn. However, the platform struggles with complex data filtering and sorting, particularly for team-based sales initiatives.

"...Outreach enables our sales development team to create tailored contact strategies to follow-up with outbound or inbound leads...." Peer review by Dries Lamont, SDR Support Manager, Showpad

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How can Outreach optimize your Communication Management Workflow?

Outreach Communication Management facilitates organized sales outreach by enabling the scheduling and tracking of email and phone communications. It provides templates and snippets for efficient email composition and supports personalized email delivery to specific target audiences. While Outreach offers extensive functionality, its immediate message delivery capabilities are limited.

"...It would take us half an hour to send 10 emails, and now it can be done in 10 minutes...." Case Study ConsumerAffairs

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What makes Outreach ideal for Lead Engagement?

Outreach Lead Engagement facilitates prospect organization, automated email sequences, and engagement tracking. It also streamlines follow-up activity and generates tasks based on prospect engagement. Outreach Lead Engagement, however, is limited by its reliance on task and sequence heavy workflows, potentially leading to a lack of visibility on optimal engagement times.

"...Now when an MDR puts a prospect in an Outreach sequence, they can track prospect engagement with each touch...." Case Study DocuSign

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What benefits does Outreach offer for Sales Call Management?

Outreach Sales Call Management provides tools for managing outbound calls, including call recording, logging, and automation. Users can organize tasks, track emails, and share call feedback with their team. The system lacks the ability to search for calls by phone number, though the vendor has demonstrated a commitment to innovation by implementing scheduling tools.

"...If you want a tool that has functionality supporting emailing, dialing, meeting scheduling, and more, Outreach is the tool for you...." Peer review by Dominique C, Demand Generation Specialist, Information Services

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What solutions does Outreach provide for Workflow Management?

Outreach Workflow Management streamlines and automates sales outreach processes. It provides a user-friendly interface for managing tasks, scheduling activities, and tracking progress. The system enhances efficiency by automating repetitive tasks and leveraging machine learning for insights. The system’s reliance on a separate platform for task management can introduce redundancy and potential for errors.

"...The main problem I'm solving with Outreach is maintaining accountability for my outbound/inbound prospect workflow...." Peer review by G2 User

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80+ more Business Use Cases

51 buyers and buying teams have used Cuspera to assess how well Outreach solved their Sales Engagement needs. Cuspera uses 14913 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Chris Aker VP Global Sales Eventbrite	Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. Testimonial By Chris Aker
Tim Cable Business Operations Showpad	At this point, our team couldn't do their job without Outreach. Testimonial By Tim Cable
Lars Nilssen VP, GLOBAL INSIDE SALES CLOUDERA	Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. Testimonial By Lars Nilssen

CUSTOMERS	TESTIMONIALS
Chris Aker VP Global Sales Eventbrite	Outreach has allowed us to automate processes, create consistency across all of our teams, and drive up performance. Testimonial By Chris Aker
Tim Cable Business Operations Showpad	At this point, our team couldn't do their job without Outreach. Testimonial By Tim Cable
Lars Nilssen VP, GLOBAL INSIDE SALES CLOUDERA	Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. Testimonial By Lars Nilssen

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
mongoDB Computer Software	Computer Software	Case Study mongoDB Outreach enables increased pipeline generation at MongoDB Read More
Verkada	NA	Case Study Verkada Increased Sales Pipeline By 80% Read More
Jitterbit Computer Software	Computer Software	Case Study Jitterbit Jitterbit Harnesses Outreach's Amplify to Increase Reply Rates & Act on More than 3K Extracted Phone Numbers Read More

Video

How a Sales Executive uses Outreach

Frequently Asked Questions(FAQ)

for Outreach

What is Outreach?

Outreach is a Sales Engagement Platform usable by Marketing, Sales Development, and other Customer facing teams such as the Closing and Success teams.

Outreach enables customer engagement with measurable touchpoints. It has calendering features that enables booking of meetings, a Sales Dialer feature that provides multi-channel communications, conversational intelligence and live call coaching. The Sales Intelligence Tiles feature provides key customer insights and is customisable.

Outreach provides customer insights in real-time and can be used by itself or in conjunction with other tools. The Outreach Galaxy feature enables viewing of all the sales activities such as CRM, conversation intelligence, videos and info from other apps on a single pane of glass.

It also includes a Coaching and Analytics and Optimization with information on team performance and coaching and data analysis.

What is Outreach used for?

Outreach is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Lead Engagement .