Podium: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Podium
Brand: Podium
Rating: 4.61 (4159 reviews)

4.61 5

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(4159)

Messaging Platform to connect with website traffic with one easy-to-use inbox

Podium Overview

Podium is an AI lead generation, management, and conversion platform. Leads are effortlessly attracted, managed, and converted with simple AI tools for better communication and increased sales.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Podium.

Other use cases:

Contact List Management
Customer Feedback Management
Reputation Management
Sales Document Management
Social Media Management
Sales Review & Feedback
Conversion Management

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Podium.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Build Brand Awareness
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Visibility
Improve Brand Engagement
Increase Customer Life Time Value
Improve Stakeholder Relations
Launch New Products
Grow Market Share
Shorten Ramp Up Time
Improve Efficiency

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Podium Use-Cases and Business Priorities: Customer Satisfaction Data

Podium works with different mediums / channels such as Text SMS, and Phone Calls,

Podium's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc.

Reviews

"We were looking for that easy button and that's what Podium is for us." - Benjamin Hubbert

Podium, BirdEye, PowerReviews, ReviewTrackers, Okendo, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Podium

Top Industries

Automotive
Retail
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Podium is popular in Automotive, Retail, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Podium Use Cases

How does Podium address your Rating And Review Management Challenges?

The software allows businesses to obtain customer reviews from various sites and manage them efficiently. The platform empowers staff to request reviews, enabling businesses to engage with customers and respond to feedback in real time. It provides limited options for customers to leave reviews.

"...The Podium platform makes it effortless to gain the valuable reviews our customers need in the competitive marketplace!..." Peer review by Jimmie G, Area Sales Manager

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How efficiently Does Podium manage your Engagement Management?

Podium assists businesses in managing customer relationships through text messaging. The platform consolidates customer interactions and reviews into a single dashboard. Podium facilitates online review management and customer engagement. A limitation is the inability to resend review requests to customers who have not yet submitted them.

"...I like being able to communicate quickly and efficiently with potential customers and follow up on leads in a media friendly environment...." Peer review by Consultant

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How can Podium enhance your Communication Management process?

Podium facilitates communication with customers through various channels, including text messages, Facebook messages, and Google's click-to-message feature. It allows businesses to manage customer interactions, track reviews, and send review requests efficiently. Some limitations exist, including occasional glitches that prevent messages from sending properly.

"...I like how when customer service representatives are not available to speak to customer, Podium automatically sends away messages informing customers we will be right with them...." Peer review by Katarina B, Administrative Assistant, Accounting

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How can Podium optimize your Contact List Management Workflow?

Podium facilitates contact with customers through various channels, including texting, chat, and reviews. It enables businesses to collect feedback, improve processes, and provide exceptional customer service. However, Podium's current feature set is limited and lacks flexibility for customizing contact methods beyond the pre-defined options.

"...One platform and gives us direct contact with our clients...." Peer review by Jennifer C., Retail

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Why is Podium the best choice for Customer Feedback Management?

Podium provides a platform to collect customer feedback and reviews. It facilitates communication with customers and enables businesses to improve customer service. The platform's primary focus is on collecting reviews and feedback, and it lacks the capability to gather detailed feedback on specific features.

"...If you are working to get positive customer feedback to prospective clients..." Peer review by BEAU H., Automotive

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53+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Podium solved their Reviews and Reputation needs. Cuspera uses 4159 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Benjamin Hubbert President Champion AC	We were looking for that easy button and that's what Podium is for us. Testimonial By Benjamin Hubbert
Chris Carson Director of Marketing Zerorez	Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson
Lindsey Smelser Head of Marketing Steward Health Care	Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser

CUSTOMERS	TESTIMONIALS
Benjamin Hubbert President Champion AC	We were looking for that easy button and that's what Podium is for us. Testimonial By Benjamin Hubbert
Chris Carson Director of Marketing Zerorez	Before we engaged with Podium, we had maybe 3,000 online reviews across our entire system. Since starting with Podium, we've gained somewhere north of 50,000 reviews. Testimonial By Chris Carson
Lindsey Smelser Head of Marketing Steward Health Care	Podium plays a critical role in helping us to achieve our mission because we can easily manage key interactions with patients. With Podium we've been able to dramatically increase the online reputation of our facilities, making it easier for people to find and choose Steward Health Care locations. Testimonial By Lindsey Smelser

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Austin’s Couch Potatoes	NA	Case Study Austin’s Couch Potatoes Learn how Podium helped change Austin’s Couch Potatoes’ laid back approach to customer communication. Read More
Fantasy Springs Resort & Casino	NA	Case Study Fantasy Springs Resort & Casino Fantasy Springs Resort & Casino Doubles Down on Customer Service Read More
Gold Coast Plumbing	NA	Case Study Gold Coast Plumbing Learn How Gold Coast Plumbing turned a pipe dream into reality. Read More

Video

Date-Based Automations in Podium

Frequently Asked Questions(FAQ)

for Podium

What is Podium?

Podium is a messaging platform to get connected with website traffic, get reviews, collect payments, and more by sending a quick message. It helps to acquire customers, improve digital and social presence and internal communications.

Podium helps to conveniently manage and respond to every message across multiple channels, all from one platform. It connects with the customers on their favorite channels, quickly interacts with the customers, leads and team members with context for every conversation.

Some of its features include managing inbox, chat on the go, grouped conversations, auto-responder, automated conversations, and more.

What is Podium used for?

Podium is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Engagement Management and Communication Management .