Reputation Desk enables users to monitor their business' reputation by collecting multiple directory listings and social media profiles on a centralized dashboard. Review monitoring functionality provides team members with alerts for customer reviews and allows them to respond in real-time. The review generation module allows users to send customers review requests through email or SMS, and track open rates and click times.

Reputation Desk features include review monitoring, campaign management, sentiment analysis, social media metrics, and feedback management. It lets managers interact with potential customers online and provides analytics for all online properties. The system prompts customers to fill out a survey in case they leave a negative review and automatically publish positive reviews on social media sites.