Qualtrics Connect Overview
Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.
Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics Connect works with different mediums / channels such as Social Media,
Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc.
Reviews
"...Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers...." Peer review by Kim C., Transportation/Trucking/Railroad
Qualtrics Connect, Khoros Care, Khoros Marketing, BrandMentions, Crisp Customer Messaging Platform, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics Connect
Top Industries
- Marketing and Advertising
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Qualtrics Connect Use Cases
What benefits does Qualtrics Connect offer for Engagement Management?
What solutions does Qualtrics Connect provide for Communication Management?
Why is Qualtrics Connect the best choice for Workflow Management?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
CASE STUDY QualtricsRead More |
|
Real Estate
|
Real Estate |
CASE STUDY ZillowRead More |
|
Banking
|
Banking |
CASE STUDY BankwestRead More |
Frequently Asked Questions(FAQ)
for Qualtrics Connect
What is Qualtrics Connect?
Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.
It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
What is Qualtrics Connect used for?
What are the top features of Qualtrics Connect?
Who uses Qualtrics Connect?
What are Qualtrics Connect alternatives?
Where is Qualtrics Connect located?
Peers used Qualtrics Connect for social media management and engagement management
Qualtrics Connect Competitors
Qualtrics Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
Qualtrics Connect Integrations
Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics Connect
Software Failure Risk Guidance
?for Qualtrics Connect
Overall Risk Meter
Top Failure Risks for Qualtrics Connect
Qualtrics News
Qualtrics Partners with Lumen to Enhance Customer & Employee Experiences
Qualtrics partners with Lumen to enhance customer and employee experiences through real-time insights using Qualtrics XM and AI technologies.
Vizient and Qualtrics Announce Strategic Partnership to Develop Predictive Experience Metrics to Revolutionize Healthcare Performance
Vizient and Qualtrics form a strategic partnership to create predictive experience metrics, aiming to transform healthcare performance.
Perceptive partners with Qualtrics for enhanced client insights - IT Brief Australia
Perceptive partners with Qualtrics to enhance its market research and experience management services, promising significant benefits for over 150 ...
Qualtrics Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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What solutions does Qualtrics Connect provide for Social Media Management?