Qualtrics Connect Overview

Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.

Other use cases:

  • Workflow Management
  • Knowledge Management
  • Training & Onboarding
  • Helpdesk Management
  • Contact List Management
  • Call Analytics
  • Social Media Marketing
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Build Brand Awareness
  • Grow Market Share
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Connect works with different mediums / channels such as Social Media.

Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CX Social was the best application I have ever used for social media management I used it to manage huge accounts that I have worked on such as IKEA and Burger King in which I used to get thousands of comments, messages and posts a day...." Peer review by Dina A., Digital Engagement Producer, Media Production

Qualtrics Connect, Statusbrew, Eclincher social media management, Publer, HeyOrca, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Connect

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.

Qualtrics Connect Customer wins, Customer success stories, Case studies

How efficiently Does Qualtrics Connect manage your Social Media Management?

What solutions does Qualtrics Connect provide for Engagement Management?

What benefits does Qualtrics Connect offer for Communication Management?

What Are the key features of Qualtrics Connect for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

 

David Jones seeks 360 - degree customer view from unified data

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.

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Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.

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iTWire - Singapore Airlines Enhances Customer Experience Analytics with Qualtrics

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.

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Tufts Medicine - Hospital & Health Care

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

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Microsoft - Information Technology And Services

Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics helped Microsoft match volunteers ...to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.

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JetBlue - Hospitality

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place. This let JetBlue find what mattered most to passengers an...d act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.

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Frequently Asked Questions(FAQ)

for Qualtrics Connect

What is Qualtrics Connect?

Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.

It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.

What is Qualtrics Connect used for?

Qualtrics Connect is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Qualtrics Connect?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Qualtrics Connect.

Who uses Qualtrics Connect?

Qualtrics Connect is used by Marketing And Advertising, Telecommunications and Transportation/Trucking/Railroad among other industries.

What are Qualtrics Connect alternatives?

Statusbrew, Eclincher Social Media Management, Publer and HeyOrca are popular alternatives for Qualtrics Connect.

Where is Qualtrics Connect located?

Qualtrics Connect is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Connect for social media management and engagement management

Qualtrics Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)

Qualtrics Connect Integrations

Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.95/5 ★

Read Reviews (175)
Data Export

3.43/5 ★

Read Reviews (47)

Few API Integrations for Qualtrics Connect

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Connect

Qualtrics, LLC​ News

Executive

Qualtrics Appoints Jason Maynard as Chief Executive Officer - PR Newswire

Qualtrics has appointed Jason Maynard as its new CEO. Maynard, a seasoned executive with experience from Oracle and NetSuite, will lead the company as it scales its AI investments and enhances its experience management solutions. This leadership change aligns with Qualtrics' focus on AI-driven innovation to improve customer and employee experiences.

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Partnership

ROI Rocket and Qualtrics Partner to Deliver Faster, More Scalable B2B Research with Synthetic Data

Qualtrics and ROI Rocket have formed a partnership to enhance B2B research using synthetic data. ROI Rocket will integrate Qualtrics' Edge Audiences for synthetic AI models, combining verified human panels with AI-generated responses. This collaboration aims to provide faster, scalable insights for market research, benefiting clients like Dollar Shave Club and Booking.com.

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M&A

Healthcare DealmakersSamaritan joining MultiCare; Qualtrics drops billions on Press Ganey and more

Qualtrics, a customer survey software maker, plans to acquire healthcare market research firm Press Ganey Forsta for $6.75 billion. This acquisition aims to integrate Qualtrics' AI capabilities with Press Ganey's data and healthcare expertise to create new tools and services. The deal involves a mix of cash and equity and is expected to close in the coming months.

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Executive

Kantar hires Qualtrics exec to lead CX in North America

Kantar has appointed Ben Lawder, formerly of Qualtrics, as senior vice-president and customer experience practice lead for North America. Lawder's expertise in CX strategy and enterprise sales will support Kantar's expansion in CX capabilities. This move aligns with Kantar's strategy to enhance CX offerings and integrate customer experience with brand equity and business performance.

Read more →

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C