Qualtrics Connect Overview
Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.
Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics Connect works with different mediums / channels such as Social Media.
Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Fast social media replies with customers, social data analytics, one-on-one support Tags, Custom Folders, Analytics, Customer Service Opportunities..." Peer review by Devin C., Computer & Network Security
Qualtrics Connect, Kontentino, Determ, Dash Hudson, Crisp Customer Messaging Platform, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics Connect
Top Industries
- Marketing and Advertising
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.
Qualtrics Connect Customer wins, Customer success stories, Case studies
How does Qualtrics Connect facilitate Engagement Management?
How efficiently Does Qualtrics Connect manage your Communication Management?
How does Qualtrics Connect address your Workflow Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube
Read more āZoetis - Hospital & Health Care
Read more āUniversity of Denver - Education
Read more āState of Iowa - Government Administration
Read more āFrequently Asked Questions(FAQ)
for Qualtrics Connect
What is Qualtrics Connect?
Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.
It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
What is Qualtrics Connect used for?
What are the top features of Qualtrics Connect?
Who uses Qualtrics Connect?
What are Qualtrics Connect alternatives?
Where is Qualtrics Connect located?
Peers used Qualtrics Connect for social media management and engagement management
Qualtrics Connect Competitors
Qualtrics Connect Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
Qualtrics Connect Integrations
Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics Connect
Software Failure Risk Guidance
?for Qualtrics Connect
Overall Risk Meter
Top Failure Risks for Qualtrics Connect
Qualtrics, LLCā News
Healthcare DealmakersSamaritan joining MultiCare; Qualtrics drops billions on Press Ganey and more
Qualtrics, a customer survey software maker, plans to acquire healthcare market research firm Press Ganey Forsta for $6.75 billion. This acquisition aims to integrate Qualtrics' AI capabilities with Press Ganey's data and healthcare expertise to create new tools and services. The deal involves a mix of cash and equity and is expected to close in the coming months.
Kantar hires Qualtrics exec to lead CX in North America
Kantar has appointed Ben Lawder, formerly of Qualtrics, as senior vice-president and customer experience practice lead for North America. Lawder's expertise in CX strategy and enterprise sales will support Kantar's expansion in CX capabilities. This move aligns with Kantar's strategy to enhance CX offerings and integrate customer experience with brand equity and business performance.
Qualtrics Appoints New Leader for Asia Pacific and Japan to Accelerate Regional Growth and AI Adoption
Qualtrics has appointed Raen Lim as Managing Director for Asia Pacific and Japan to drive regional growth and AI adoption. Lim, with over two decades of leadership experience, will lead operations to enhance customer and employee experiences. Her expertise is expected to support Qualtrics' AI capabilities, which have seen significant adoption, with 90% of top enterprise accounts utilizing AI-powered innovations.
Press Ganey CEO On Qualtrics Deal: AI Market Is "Extremely Competitive" - Newsweek
Qualtrics announced its acquisition of Press Ganey for $6.75 billion. Press Ganey, a leader in patient experience and care quality data analytics, will become the healthcare division within Qualtrics after regulatory approval. The merger aims to enhance AI capabilities and data analytics, leveraging both companies' strengths to compete in a dynamic market.
Qualtrics, LLCā Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
How can Qualtrics Connect enhance your Social Media Management process?