Qualtrics Connect Overview

Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.

Other use cases:

  • Workflow Management
  • Knowledge Management
  • Training & Onboarding
  • Helpdesk Management
  • Contact List Management
  • Call Analytics
  • Social Media Marketing
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Build Brand Awareness
  • Grow Market Share
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Connect works with different mediums / channels such as Social Media.

Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's more user-friendly than most social media management tools...." Peer review by Angelika T, Community Manager

Peer review evidence (same sources as the product rating summary)

"...Deflecting calls and improving SLA times for social responses CX Social team are incredible at their job, always available to support and always trying to develop their platform...." Peer review by Kim R., Utilities
"...the use interface, the engagor analytics and the engagements speed, more or less the easy transaction from an account to another...." Peer review by Adham S., Marketing and Advertising
"...CX Social was the best application I have ever used for social media management I used it to manage huge accounts that I have worked on such as IKEA and Burger King in which I used to get thousands of comments, messages and posts a day...." Peer review by Dina A., Digital Engagement Producer, Media Production

Qualtrics Connect, Statusbrew, Eclincher social media management, Publer, HeyOrca, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Connect

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.

Qualtrics Connect Customer wins, Customer success stories, Case studies

How does Qualtrics Connect facilitate Social Media Management?

What solutions does Qualtrics Connect provide for Engagement Management?

What Are the key features of Qualtrics Connect for Communication Management?

How efficiently Does Qualtrics Connect manage your Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

 

Workday - Information Technology And Services - Very Large

Pleasanton, USA

Workday used Qualtrics to unify customer insights across the company. They replaced over 125 fragmented feedback methods with a single insights engine. In the first year, Workday delivered 45% more r...esearch projects. They surveyed 145,000 users through in-product intercepts. The new Ideation Hub increased customer submissions by 89%. Teams now use unified dashboards to connect customer signals to business outcomes.

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Stanford Health Care - Hospital & Health Care - Large

Stanford, USA

Stanford Health Care used Qualtrics to modernize patient experience. They processed 600,000 survey responses and cut open complaints and grievances cases by 30%. Patient satisfaction survey response ...rates rose by about 10%. Over 90% of patients now respond to digital surveys within seven days. Stanford Health Care and Qualtrics co-developed a predictive experience platform to scale improvements across healthcare.

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Ynov - Education - Medium

France

Ynov used Qualtrics to collect feedback from 4,200 students across 6 campuses. The platform let Ynov run 17,000 surveys and gather 23,000 responses. All survey data is managed on one dashboard, makin...g it easy to compare results and spot trends. Ynov improved courses, campuses, and teaching methods based on student feedback. Students also use Qualtrics to manage their own research online.

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Volkswagen Group Australia - Automotive - Large

Sydney, Australia

Volkswagen Group Australia used Qualtrics Experience Management to improve both employee and customer experience across 104 dealerships. Before Qualtrics, feedback was delayed and not actionable. Wit...h real-time insights and dashboards, dealers could act quickly to close experience gaps. The program led to reduced employee churn, higher NPS scores, and better satisfaction rankings. Employees became more engaged, and customer loyalty increased.

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Virgin Media - Media - Large

London, UK

Virgin Media used Qualtrics to improve digital customer experiences. The team identified issues like cart abandonment and checkout problems by capturing real-time feedback. Qualtrics Site Intercept e...nabled in-the-moment surveys across desktop and mobile. Virgin Media surveyed thousands of customers and quickly acted on insights. The result was optimized user journeys and better customer satisfaction.

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Under Armour - Retail - Large

Baltimore, USA

Under Armour used Qualtrics XM to expand its product testing from 100 to over 10,000 testers. The centralized Qualtrics platform let teams quickly find and engage athletes for feedback. This helped U...nder Armour test and refine the HOVR Infinite shoe, leading to a 2019 Runner’s World Recommendation Award. The company saw 100% forecasted growth in its run category and now evaluates over 2,000 products each year. Real-time feedback now reaches development, design, and marketing teams fast.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Qualtrics Connect

What is Qualtrics Connect?

Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.

It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.

What is Qualtrics Connect used for?

Qualtrics Connect is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Qualtrics Connect?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Qualtrics Connect.

Who uses Qualtrics Connect?

Qualtrics Connect is used by Marketing And Advertising, Telecommunications and Transportation/Trucking/Railroad among other industries.

What are Qualtrics Connect alternatives?

Statusbrew, Eclincher Social Media Management, Publer and HeyOrca are popular alternatives for Qualtrics Connect.

Where is Qualtrics Connect located?

Qualtrics Connect is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Connect for social media management and engagement management

Qualtrics Connect Competitors

Qualtrics Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)

Qualtrics Connect Integrations

Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.95/5 ★

Read Reviews (175)
Data Export

3.43/5 ★

Read Reviews (47)

Few API Integrations for Qualtrics Connect

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Connect

Qualtrics, LLC​ News

M&A

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.

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Product

Qualtrics to make new survey experience default from June 3, 2026

Qualtrics will implement a new survey experience as the default setting starting June 3, 2026. This update aims to enhance user interaction and streamline survey processes.

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Executive

Qualtrics leadership shake-up coincides with RNDC WARN filings

Qualtrics is undergoing a leadership shake-up, which is occurring simultaneously with RNDC's WARN filings. The details of the executive changes at Qualtrics are not specified in the content.

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Partnership

PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences

The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C