Qualtrics Connect Overview

Qualtrics-connect transforms contact centers into customer experience hubs and business insight sources. Costs to serve are reduced.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Qualtrics Connect.

Other use cases:

  • Workflow Management
  • Knowledge Management
  • Training & Onboarding
  • Helpdesk Management
  • Contact List Management
  • Call Analytics
  • Social Media Marketing
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Qualtrics Connect.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Build Brand Awareness
  • Grow Market Share
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Qualtrics Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics Connect works with different mediums / channels such as Social Media.

Qualtrics Connect's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Qualtrics Connect support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Qualtrics Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"...In selecting Engagor, we were most concerned with the availability/helpfulness of customer service (our previous listening/monitoring tool was very understaffed in this regard), multi-functionality (ability to publish, tag, and report within one platform), and user experience/workflow for a growing team that is rapidly acquiring new accounts to track...." Peer review by Strategist in Social Media

Qualtrics Connect, Statusbrew, Eclincher social media management, Publer, HeyOrca, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics Connect

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Qualtrics Connect is popular in Marketing And Advertising, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Mid Market, Large Enterprise, and Enterprise.

Comprehensive Insights on Qualtrics Connect Use Cases

How can Qualtrics Connect enhance your Social Media Management process?

How can Qualtrics Connect enhance your Engagement Management process?

What benefits does Qualtrics Connect offer for Communication Management?

What benefits does Qualtrics Connect offer for Workflow Management?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Hospital & Health Care

CASE STUDY Tufts Medicine

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

CASE STUDY Tetra Pak

Qualtrics helped Tetra Pak speed up customer research by 300%. Surveys now take just 2 minutes to complete, down from 7 minutes. The response rate reached 55% from over 1,000 customers in the first y...ear. Follow-up with detractors dropped from 15 days to 48 hours. Tetra Pak uses role-based dashboards and mobile-friendly surveys to get fast, actionable insights.

Real Estate

CASE STUDY Zillow

Zillow improved customer experience and employee engagement by using Qualtrics, leading to enhanced insights, increased conversion rates, and better employee retention.

CASE STUDY Tetra Pak

Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate from over 1,000 customers in the first year. Follow-up time with detractors red...uced to 48 hours from 15 days.

Hospital & Health Care

CASE STUDY Tufts Medicine

Qualtrics helped Tufts Medicine improve patient experience by collecting real-time feedback. Before Qualtrics, feedback was delayed and hard to use. With Qualtrics, Tufts Medicine launched a modern p...atient experience program. They saw a 10-point increase in NPS and an 8% increase in hospital rating. Every HCAHPS category improved. Surveys now reach more patients in nine languages. Staff can act quickly on feedback and improve care.

Media Production

CASE STUDY VRT

VRT improved customer and employee experience using Qualtrics, leading to increased revenue, loyalty, and employee engagement. They leveraged real-time insights for strategic decision-making.

Frequently Asked Questions(FAQ)

for Qualtrics Connect

What is Qualtrics Connect?

Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue.

It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.

What is Qualtrics Connect used for?

Qualtrics Connect is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of Qualtrics Connect?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Qualtrics Connect.

Who uses Qualtrics Connect?

Qualtrics Connect is used by Marketing And Advertising, Telecommunications and Transportation/Trucking/Railroad among other industries.

What are Qualtrics Connect alternatives?

Statusbrew, Eclincher Social Media Management, Publer and HeyOrca are popular alternatives for Qualtrics Connect.

Where is Qualtrics Connect located?

Qualtrics Connect is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics Connect for social media management and engagement management

Qualtrics Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.54/5 ★

Read Reviews (5)
Analytics

4.60/5 ★

Read Reviews (224)
Custom Reports

4.36/5 ★

Read Reviews (281)

Qualtrics Connect Integrations

Qualtrics Connect integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.95/5 ★

Read Reviews (175)
Data Export

3.43/5 ★

Read Reviews (47)

Few API Integrations for Qualtrics Connect

Software Failure Risk Guidance

?

for Qualtrics Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics Connect

Qualtrics, LLC​ News

Product

Qualtrics targets action gap with AI copilot

Qualtrics has launched Qualtrics Assist for CX, an AI-powered copilot tool that helps managers and executives analyze customer experience data and quickly identify actionable insights. Currently in preview and set for general release next quarter, the solution leverages Qualtrics' extensive experience data to deliver instant, data-driven answers to business questions, aiming to close the gap between customer feedback collection and action.

Partnership

Sonata Software and Qualtrics Partner to Transform Customer Experience for Global Brands

Sonata Software and Qualtrics have formed a strategic partnership to deliver enhanced customer experience solutions for global enterprises. The collaboration combines Sonatas digital engineering expertise with Qualtrics experience management platform, enabling brands to leverage advanced analytics and actionable insights to improve customer engagement and loyalty.

Awards

Qualtrics Named a leader in employee experience management platforms

Qualtrics has been recognized as a leader in employee experience management platforms, highlighting its strong capabilities in experience management software for enterprises. This recognition reinforces Qualtrics' position in the employee engagement and HR technology market.

Customer

State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo

The State Board of Education is partnering with Qualtrics to transform K-12 education.

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

SERIES C