Qualtrics XM Discover Overview
Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.
Use Cases
Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.
Business Priorities
Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.
Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.
Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.
Reviews
"...By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives...." Peer review by Gino Abbate III, MBA, Digital Marketing Analyst, Publicis Kaplan Thaler
Qualtrics XM Discover, Xola, Keatext, Richpanel, SmileBack, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics XM Discover
Top Industries
- Banking
- Marketing and Advertising
Popular in
- Large Enterprise
- Small Business
Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,
Comprehensive Insights on Qualtrics XM Discover Use Cases
What benefits does Qualtrics XM Discover offer for Helpdesk Management?
How efficiently Does Qualtrics XM Discover manage your Customer Feedback Management?
Why is Qualtrics XM Discover the best choice for Engagement Management?
How can Qualtrics XM Discover enhance your Rating And Review Management process?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
CASE STUDY Aerolineas ArgentinaRead More |
|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
CASE STUDY UPSRead More |
|
Government Administration
|
Government Administration |
CASE STUDY Essex County CouncilRead More |
Peers used Qualtrics XM Discover for social media management and helpdesk management
Qualtrics XM Discover Competitors
Qualtrics XM Discover Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
Qualtrics XM Discover Integrations
Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics XM Discover
Software Failure Risk Guidance
?for Qualtrics XM Discover
Overall Risk Meter
Top Failure Risks for Qualtrics XM Discover
Qualtrics, LLC​ News
Qualtrics Named a Leader in Customer Feedback Management Platforms - Kilgore News Herald
Qualtrics is recognized as a leader in customer feedback management platforms by Kilgore News Herald.
Qualtrics Partners with Lumen to Enhance Customer & Employee Experiences
Qualtrics partners with Lumen to enhance customer and employee experiences through real-time insights using Qualtrics XM and AI technologies.
Vizient and Qualtrics Announce Strategic Partnership to Develop Predictive Experience Metrics to Revolutionize Healthcare Performance
Vizient and Qualtrics form a strategic partnership to create predictive experience metrics, aiming to transform healthcare performance.
Qualtrics, LLC​ Feeds
Qualtrics announces Rachita Sundar as new Chief Financial Officer - PR Newswire
Qualtrics has named Rachita Sundar as their new Chief Financial Officer.
Qualtrics President & COO Brian Stucki - Silicon Slopes
Qualtrics President and COO Brian Stucki is mentioned in relation to Silicon Slopes, highlighting his role at the company.
Qualtrics, LLC​ Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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What Are the key features of Qualtrics XM Discover for Social Media Management?