Qualtrics XM Discover Overview
Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.
Use Cases
Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.
Business Priorities
Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.
Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.
Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Categories: Social Media Analytics , Social Media Monitoring , Survey & Forms Building , Customer Experience Management...." Peer review
Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics XM Discover
Top Industries
- Banking
- Marketing and Advertising
Popular in
- Large Enterprise
- Small Business
Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,
Comprehensive Insights on Qualtrics XM Discover Use Cases
What makes Qualtrics XM Discover ideal for Helpdesk Management?
What makes Qualtrics XM Discover ideal for Customer Feedback Management?
How does Qualtrics XM Discover address your Engagement Management Challenges?
How does Qualtrics XM Discover facilitate Rating And Review Management?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Case Studies
CASE STUDY Zillow
CASE STUDY VRT
CASE STUDY Trafford Housing Trust
CASE STUDY Tufts Medicine
CASE STUDY UPS
CASE STUDY Tetra Pak
Peers used Qualtrics XM Discover for social media management and helpdesk management
Qualtrics XM Discover Competitors
Qualtrics XM Discover Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
Qualtrics XM Discover Integrations
Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics XM Discover
Software Failure Risk Guidance
?for Qualtrics XM Discover
Overall Risk Meter
Top Failure Risks for Qualtrics XM Discover
Qualtrics, LLC​ News
Qualtrics targets action gap with AI copilot
Qualtrics has launched Qualtrics Assist for CX, an AI-powered copilot tool that helps managers and executives analyze customer experience data and quickly identify actionable insights. Currently in preview and set for general release next quarter, the solution leverages Qualtrics' extensive experience data to deliver instant, data-driven answers to business questions, aiming to close the gap between customer feedback collection and action.
Sonata Software and Qualtrics Partner to Transform Customer Experience for Global Brands
Sonata Software and Qualtrics have formed a strategic partnership to deliver enhanced customer experience solutions for global enterprises. The collaboration combines Sonatas digital engineering expertise with Qualtrics experience management platform, enabling brands to leverage advanced analytics and actionable insights to improve customer engagement and loyalty.
Qualtrics Named a leader in employee experience management platforms
Qualtrics has been recognized as a leader in employee experience management platforms, highlighting its strong capabilities in experience management software for enterprises. This recognition reinforces Qualtrics' position in the employee engagement and HR technology market.
State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo
The State Board of Education is partnering with Qualtrics to transform K-12 education.
Qualtrics, LLC​ Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
What benefits does Qualtrics XM Discover offer for Social Media Management?