Home Customer Experience Management Qualtrics XM Discover

Qualtrics XM Discover: Use-Cases, Insights and Reviews | 2024 Cuspera

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Analytics o understand what people are saying about your company

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Qualtrics XM Discover Overview

Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.

Use Cases

Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.

Other use cases:

Engagement Management
Rating And Review Management
Tracking & Monitoring Communications
Call Recording
Coaching
Sales Document Management
Competitive Intelligence

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Business Priorities

Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Improve Digital And Social Presence
Establish Thought Leadership

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Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics XM Discover works with different mediums / channels such as Social Media, Phone Calls, E-Mail, etc.

Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications.

Reviews

"...As a result of the more detailed customer experience information provided through Clarabridge, [our] net promoter scores have more than doubled in the last three years, and the number of customer recommendations has risen as well...." Peer review by Hal Bloom, VP Marketing Research, Sage

Qualtrics XM Discover, Xola, Keatext, Richpanel, SmileBack, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics XM Discover

Top Industries

Banking
Marketing and Advertising

Popular in

Large Enterprise
Small Business

Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Qualtrics XM Discover Use Cases

How does Qualtrics XM Discover facilitate Helpdesk Management?

What benefits does Qualtrics XM Discover offer for Customer Feedback Management?

What solutions does Qualtrics XM Discover provide for Engagement Management?

Why is Qualtrics XM Discover the best choice for Rating And Review Management?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Trafford Housing Trust Real Estate	Real Estate	CASE STUDY Trafford Housing Trust Trafford Housing Trust improved customer and employee experiences using Qualtrics, leading to higher engagement, productivity, and real-time insights for better decision-making. Read More
Dow Manufacturing	Manufacturing	CASE STUDY Dow Dow utilized Qualtrics to enhance customer and employee experiences, leading to improved engagement, productivity, and retention, as well as increased revenue and loyalty with real-time insights. Read More
Patreon Computer & Network Security	Computer & Network Security	CASE STUDY Patreon Qualtrics enhanced digital experiences and employee engagement for Patreon, leading to increased revenue and reduced costs with AI-powered solutions. Read More