Quantum Metric Overview

Quantum Metric's real-time analytics platform is tailored for businesses aiming to refine their digital strategies. By delivering immediate insights into customer behavior and intent, it empowers companies to enhance customer experiences and boost conversion rates. The platform excels at transforming data into actionable insights, directly impacting revenue-driving outcomes. This tool is crucial for enterprises seeking to understand their customers in real-time and capitalize on opportunities that offer significant growth. Trusted by leading enterprises, Quantum Metric serves as a vital component in maintaining a competitive advantage in digital analytics.

Use Cases

Customers recommend Engagement Management, Rating And Review Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Quantum Metric.

Other use cases:

  • Contact List Management
  • Customer Feedback Management
  • Lead Scoring
  • Training & Onboarding
  • Collaboration
  • Advertisement
  • Funnel Analysis
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Quantum Metric.

Other priorities:

  • Launch New Products
  • Acquire Customers
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve ROI
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Quantum Metric Use-Cases and Business Priorities: Customer Satisfaction Data

Quantum Metric works with different mediums / channels such as Website. Offline. and Movies.

Quantum Metric's features include Dashboard, Recording, Alerts: Popups & Notifications, etc. and Quantum Metric support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Quantum Metric analytics capabilities include Analytics, and Custom Reports.

Reviews

"Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact." - Danny R

Quantum Metric, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quantum Metric optimizes digital strategies with real-time analytics. Customer experiences improve, and conversions increase.

Popular Business Setting

for Quantum Metric

Top Industries

  • Financial Services
  • Retail
  • Hospitality

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Quantum Metric is popular in Financial Services, Retail, and Hospitality and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Quantum Metric Use Cases

Why is Quantum Metric the best choice for Engagement Management?

Why is Quantum Metric the best choice for Rating And Review Management?

Why is Quantum Metric the best choice for Lead Analytics?

How does Quantum Metric address your Contact List Management Challenges?

What solutions does Quantum Metric provide for Customer Feedback Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Quantum Metric solved their Conversion Rate Optimization needs. Cuspera uses 750 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Quantum Metric testimonial

Danny R

Chief Digital Officer

Lulelemon

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R
Quantum Metric testimonial

Jacquelyn D

Senior Director, Digital Analytics & Optimization

Wyndham Hotels & Resorts, Inc

Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most.

Testimonial By Jacquelyn D
Quantum Metric testimonial

Tomasz M

Head of Digital Tech

Chalhoub Group

Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M
CUSTOMERS TESTIMONIALS
Quantum Metric testimonial

Danny R

Chief Digital Officer

Lulelemon

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R
Quantum Metric testimonial

Jacquelyn D

Senior Director, Digital Analytics & Optimization

Wyndham Hotels & Resorts, Inc

Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most.

Testimonial By Jacquelyn D
Quantum Metric testimonial

Tomasz M

Head of Digital Tech

Chalhoub Group

Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M

Case Studies

Media Production

CASE STUDY The Telegraph

Quantum Metric helped The Telegraph find and fix problems in their online subscription process. In the first week, the platform showed that 37% of visitors had slow spinners blocking signups. Removin...g background scripts improved page performance by 17% and increased conversions by 1.35%. The team also found that 1 in 4 users faced errors on the subscription form. Overall, The Telegraph saw a 57% increase in mobile and web conversions.

Retail

CASE STUDY Vista

Quantum Metric helped Vista improve its global customer experience. Vista used Quantum Metric to connect site analytics with real customer journeys. This let teams see and fix customer pain points. V...ista saw a 10% increase in mobile conversions and a 20% improvement in PayPal user conversion. In Australia, high satisfaction digital customers doubled between Q4 2020 and Q1 2021.

Retail

CASE STUDY Lululemon

Quantum Metric helped lululemon find and fix checkout errors on their website. The team used session replay and real-time analytics to spot data validation issues that caused customers to abandon the...ir carts. By fixing these errors, lululemon saw a multi-tens of millions dollar increase in revenue. The platform gave lululemon out-of-the-box insights and quick implementation. Continuous monitoring with Quantum Metric helps lululemon keep improving their digital experience.

Financial Services

CASE STUDY Western Union

Quantum Metric Embedded Replay for Salesforce Service Cloud helped Western Union improve contact center performance. Agents gained real-time visibility into 100% of digital user sessions. This reduce...d escalations by 30%. First call resolution rates increased. Agents solved customer issues faster, without needing to escalate to other teams.

Financial Services

CASE STUDY Top 10 Bank

Quantum Metric helped a top 10 bank improve its product backlog by showing which issues mattered most. The bank used Quantum Metric to quickly find and measure digital errors. Teams like product, Dev...Ops, IT, CX, insights, and marketing all used the platform. The bank reduced call center volume and made mobile banking easier. The mobile app team found that thousands of customers hit a $5,000 deposit error daily, with only 5% completing deposits. Quantum Metric gave real-time insights that helped the bank move faster and focus on customer needs.

CASE STUDY Korean Air

Quantum Metric helped Korean Air improve its app store rating from 2.9 to 4.6. Korean Air faced low user adoption and high call center volume due to app issues. Quantum Metric's platform revealed key... problems, including a payment error affecting 2% of users. The dev team quickly fixed the issue, reducing time to resolution from days to hours. The partnership led to higher app stability and better customer experience.

Video

What is Quantum Metric - Platform Overview

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Frequently Asked Questions(FAQ)

for Quantum Metric

What is Quantum Metric used for?

Quantum Metric is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Rating And Review Management and Lead Analytics .

What are the top features of Quantum Metric?

Dashboard, Recording and Alerts: popups & Notifications are some of the top features of Quantum Metric.

Who uses Quantum Metric?

Quantum Metric is used by Financial Services, Retail and Hospitality among other industries.

What are Quantum Metric alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Quantum Metric.

Where is Quantum Metric located?

Quantum Metric is headquartered at 16055 Old Forest Pt, #302, Monument, CO 80132, US.
lightning

Peers used Quantum Metric for engagement management and rating and review management

Quantum Metric Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (4)
Analytics

4.90/5 ★

Read Reviews (87)
Custom Reports

4.48/5 ★

Read Reviews (141)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (4)
Analytics

4.90/5 ★

Read Reviews (87)
Custom Reports

4.48/5 ★

Read Reviews (141)

Software Failure Risk Guidance

?

for Quantum Metric

Overall Risk Meter

Low Medium High

Top Failure Risks for Quantum Metric

Quantum Metric, Inc. News

Product

Quantum Metric's Felix AI Revolutionizes Customer Experience with Proven Performance Gains - PR Newswire

Quantum Metric has launched Felix AI, an artificial intelligence solution designed to enhance digital customer experience. Felix AI delivers measurable performance improvements by automating customer journey analysis and surfacing actionable insights. The platform leverages advanced analytics to help enterprises quickly identify friction points, optimize digital channels, and drive higher conversion rates.

Product

Quantum Metric unveils new product suite to enhance digital decision-making - PR Newswire

Quantum Metric launched a new product suite aimed at improving digital decision-making processes for its users.

Quantum Metric, Inc. Profile

Company Name

Quantum Metric, Inc.

HQ Location

16055 Old Forest Pt, #302, Monument, CO 80132, US

Employees

51-100

Social

Financials

SERIES A