Coveo Overview
Coveo Platform™ powers individualized, connected experiences to delight customers and augment employee skills. Superior business outcomes are driven by this technology.
Use Cases
Customers recommend Content Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Coveo.
Coveo Use-Cases and Business Priorities: Customer Satisfaction Data
Coveo works with different mediums / channels such as Website. User Generated Content. and Blogs.
Coveo's features include Personalization, Predictive Search, Recording, etc. and Coveo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Coveo analytics capabilities include Custom Reports, and Analytics.
Reviews
"A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers." - Pattabhi Raman
Coveo, Kitewheel, RichRelevance, Algonomy Omnichannel Personalization, Momice, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Coveo
Top Industries
- Computer Software
- Mechanical or Industrial Engineering
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
- Small Business
Coveo is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Coveo Use Cases
How can Coveo enhance your Content Management process?
What Are the key features of Coveo for Engagement Management?
How does Coveo address your Knowledge Management Challenges?
What Are the key features of Coveo for Onboarding?
What Are the key features of Coveo for Products & Pricelist Management?
22+ more Business Use Cases
12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman |
|
Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson |
|
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pattabhi Raman Associate Director, Global Support Infrastructure Informatica |
A key feature I like a lot is the community crowd-sourced content that’s populating our knowledge base. Coveo boosts any discussions that have been marked as helpful to best serve our customers. Testimonial By Pattabhi Raman |
|
Will Hudson Dell Technologies |
Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson |
|
Kennen Warmack Director of Support Medallia |
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Computer Software
|
Computer Software |
Case Study InformaticaRead More |
|
Computer Software
|
Computer Software |
Case Study InformaticaRead More |
|
Information Technology and Services
|
Information Technology and Services |
Case Study Dell TechnologiesRead More |
Video
How Coveo Generative AI Can Scale Enterprise Success | Louis Têtu - Chairman and CEO
Frequently Asked Questions(FAQ)
for Coveo
What is Coveo?
Coveo is a cloud-based platform for making digital experiences more intelligent, and provides specific software built on that platform. It enables customers to deliver the relevant experiences that people expect in the new digital economy. It is designed to help businesses to unlock the power of search to maximize performance. It provides tangible value to customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.
Its cloud-native, multi-tenant SaaS platform injects search, recommendations, and personalization solutions into digital experiences. It securely connects and unifies information from across on-premise and cloud applications and automatically suggests relevant information, experts, products and services to customers as they self-serve and to employees as they work, enabling businesses to harness the full value of their IP and empower their workers with the unified and secure knowledge access.
What is Coveo used for?
What are the top features of Coveo?
Who uses Coveo?
What are Coveo alternatives?
Where is Coveo located?
Peers used Coveo for content management and engagement management
Coveo Competitors
Coveo Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Custom Reports | Read Reviews (67) |
| Analytics | Read Reviews (75) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (119) |
| Custom Reports | Read Reviews (67) |
| Analytics | Read Reviews (75) |
Coveo Integrations
Coveo integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Coveo
Overall Risk Meter
Top Failure Risks for Coveo
Coveo News
Leading Australian and New Zealand Retailer Freedom Furniture Chooses Coveo After Competitive RFP to Transform Product Discovery and Enhance Customer Buying Experience with AI
Freedom Furniture selects Coveo's AI platform to enhance product discovery, resulting in a 15% increase in customer sessions and a 5.5% rise in Average Order Value.
Canada Invests in AI Firm to Boost Enterprise Tech
Canada invests in Coveo Solutions Inc. to boost AI research and development.
Comparing search engines & generative answering
John Ragsdale and Coveo's Patrick Martin discuss orthodox search engines vs. generative answering in a webcast.
Coveo Feeds
Coveo Announces Date of Fiscal Second Quarter 2025 Conference Ca - GuruFocus.com
Coveo will hold its fiscal second quarter 2025 conference soon, according to GuruFocus.com.
Coveo Reports Second Quarter Fiscal 2025 Financial Results - PR Newswire
Coveo released its financial results for the second quarter of fiscal year 2025.
Coveo Announces Election of Eric Lamarre to Board of Directors and Voting Results for 2024 Annual General Meeting of Shareholders - Canada NewsWire
Coveo has elected Eric Lamarre to its Board of Directors, and announced results from its 2024 Annual General Meeting.
Coveo Profile
HQ Location
415 Mission St, 37th Floor, San Francisco, CA 94105, United States
Employees
251-500
Social
Financials
PRIVATE
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