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Qwaiting: Use-Cases, Insights and Reviews | 2025 Cuspera

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Queue Waiting Management System

Qwaiting Overview

Qwaiting addresses the challenge of managing customer queues across various industries. This queuing software minimizes waiting times and enhances walk-in services, fostering strong customer relationships. By streamlining customer flow, Qwaiting helps businesses maintain a queue-free environment, ultimately improving the overall customer experience. The solution empowers customers to wait remotely, offering flexibility and convenience. As a cloud-based system, Qwaiting ensures seamless integration and accessibility, making it a trusted choice for thousands of businesses aiming to optimize their customer service operations.

Use Cases

Customers recommend Customer Feedback Management, Engaging And Following Up, Communication Management, as the business use cases that they have been most satisfied with while using Qwaiting.

Other use cases:

Competitive Intelligence
Workflow Management
Products & Pricelist Management
Generation Of New Leads
Rating And Review Management

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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Qwaiting.

Other priorities:

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Qwaiting Use-Cases and Business Priorities: Customer Satisfaction Data

Qwaiting works with different mediums / channels such as Phone Calls.

Qwaiting's features include Ticketing, Alerts: Popups & Notifications, and Personalization. and Qwaiting support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Qwaiting analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Due to flexibility, empty waiting room, easy call-up system, request assistance, streamline workflow, and optimized operations solutions, Qwaiting has become the leading brand in the industry to boost efficiencies, elevate the customer waiting experience, grow business and transforming the way businesses manage their waiting queues. ...." Peer review

Qwaiting, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qwaiting is a queue management system used to manage customer flow and reduce waiting times. It helps build strong relationships across various industries with efficient queuing software.

Qwaiting Customer wins, Customer success stories, Case studies

Why is Qwaiting the best choice for Customer Feedback Management?

How does Qwaiting facilitate Engaging And Following Up?

What Are the key features of Qwaiting for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Qwaiting solved their Customer Experience Management needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Apollo Hospitals - Hospital & Health Care

Qwaiting helped Apollo Hospitals manage patient flow at 77 branches. Apollo faced long wait times, disconnected systems, and manual tracking issues. Qwaiting installed a modular queue solution and a ...centralized dashboard. The system integrated with Apollo’s MedMantra HIS. Staff now track patient journeys in real time and optimize staffing. Patient wait times dropped and staff efficiency improved.

Changi Airport Group - Airport

Qwaiting helped Changi Airport Group automate restroom bookings. The airport faced problems with long queues and staff overload during flight delays. Qwaiting installed a kiosk app for self-booking a...nd digital signage to show restroom status. Staff used a dashboard to track check-ins and check-outs. The solution reduced waiting queues and staff workload. Customers now book restrooms themselves, making the process smooth and fast.

Fair Price Group - Retail

Qwaiting helped Fair Price Group improve its operations. The company faced issues with staff workload, management notifications, and tracking performance. Qwaiting provided a cloud-based software wit...h an integrated API and a simple dashboard. Staff can now raise tickets for issues, and management gets real-time updates. The solution improved management and increased staff satisfaction.

Farrer Park Hospital - Hospital & Health Care

Qwaiting helped Farrer Park Hospital fix long patient wait times. The hospital used digital queue terminals and self-service kiosks for fast check-ins. Real-time dashboards let staff track and manage... patient flow. Patients saw shorter lines and less confusion. Staff had less manual work and the hospital improved patient experience.

Fullerton Health - Hospital & Health Care

Qwaiting’s smart queue management system helped Fullerton Health automate manual tasks and improve patient satisfaction. The hospital faced issues with manual record-keeping, overcrowded waiting area...s, lack of analytics, and poor appointment scheduling. Qwaiting installed self-service kiosks and automated notifications, streamlining patient flow. As a result, Fullerton Health reduced patient wait times by 40% and improved staff productivity.

HCG (Healthcare Global Enterprises Ltd.) - Hospital & Health Care

Qwaiting helped HCG Hospitals manage patient flow across 27 branches. HCG faced long wait times, poor patient experience, and overworked staff. Qwaiting installed self-service kiosks for fast check-i...ns and digital tokens. The system gave real-time updates and managed queues in all departments. Staff used a central dashboard to track performance and refer patients to nearby branches. This improved efficiency and made the patient journey smoother.

Boost Customer Engagement with Digital Signage | Qwaiting

Peers used Qwaiting for customer feedback management and engaging and following up

Qwaiting Competitors

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Qwaiting Features

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FEATURE	RATINGS AND REVIEWS
Analytics	3.97/5 ★ Read Reviews (9)
Custom Reports	3.86/5 ★ Read Reviews (18)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.97/5 ★ Read Reviews (9)
Custom Reports	3.86/5 ★ Read Reviews (18)

Software Failure Risk Guidance

for Qwaiting

Top Failure Risks for Qwaiting

Qwaiting Inc. Profile

Company Name

Qwaiting Inc.

Company Website

https://qwaiting.com/

Year Founded

20April, 2018

HQ Location

3 Raffles Place #08-01B, Bharat Building Singapore 048617

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