Qwaiting Overview

Qwaiting addresses the challenge of managing customer queues across various industries. This queuing software minimizes waiting times and enhances walk-in services, fostering strong customer relationships. By streamlining customer flow, Qwaiting helps businesses maintain a queue-free environment, ultimately improving the overall customer experience. The solution empowers customers to wait remotely, offering flexibility and convenience. As a cloud-based system, Qwaiting ensures seamless integration and accessibility, making it a trusted choice for thousands of businesses aiming to optimize their customer service operations.

Use Cases

Customers recommend Customer Feedback Management, Engaging And Following Up, Communication Management, as the business use cases that they have been most satisfied with while using Qwaiting.

Other use cases:

  • Competitive Intelligence
  • Workflow Management
  • Products & Pricelist Management
  • Generation Of New Leads
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Qwaiting.

Other priorities:

See all business priorities See less business priorities

Qwaiting Use-Cases and Business Priorities: Customer Satisfaction Data

Qwaiting works with different mediums / channels such as Phone Calls.

Qwaiting's features include Ticketing, Alerts: Popups & Notifications, and Personalization. and Qwaiting support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Qwaiting analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Due to flexibility, empty waiting room, easy call-up system, request assistance, streamline workflow, and optimized operations solutions, Qwaiting has become the leading brand in the industry to boost efficiencies, elevate the customer waiting experience, grow business and transforming the way businesses manage their waiting queues. ...." Peer review

Qwaiting, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qwaiting is a queue management system used to manage customer flow and reduce waiting times. It helps build strong relationships across various industries with efficient queuing software.

Qwaiting Customer wins, Customer success stories, Case studies

How can Qwaiting enhance your Customer Feedback Management process?

Why is Qwaiting the best choice for Engaging And Following Up?

How does Qwaiting facilitate Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Qwaiting solved their Customer Experience Management needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Saudia Airlines - Airlines

Qwaiting helped Saudia Airlines improve passenger flow and staff performance in their sales offices. Saudia faced unpredictable visitor flow, long wait times, and staff fatigue. Qwaiting implemented ...a centralized dashboard and real-time reporting to track performance and manage queues. This solution gave staff better control and visibility. As a result, Saudia Airlines cut wait times by 20 minutes and improved service quality.

Read on →

Ram Clinics - Hospital & Health Care

Qwaiting helped Ram Clinics improve patient experience with digital queue management. Ram Clinics faced problems with tracking patient flow, unclear directions, and poor real-time communication. Qwai...ting installed digital signage screens to show wait times and directions. Self-service kiosks let patients book and pay for appointments without staff help. Real-time updates reduced confusion and wait room chaos. Staff worked more efficiently and patients felt less stress.

Read on →

Changi Airport Group - Airport

Qwaiting helped Changi Airport Group automate restroom bookings. The airport faced problems with long queues and staff overload during flight delays. Qwaiting installed a kiosk app for self-booking a...nd digital signage to show restroom status. Staff used a dashboard to track check-ins and check-outs. The solution reduced waiting queues and staff workload. Customers now book restrooms themselves, making the process smooth and fast.

Read on →

Apollo Hospitals - Hospital & Health Care

Qwaiting helped Apollo Hospitals manage patient flow at 77 branches. Apollo faced long wait times, disconnected systems, and manual tracking issues. Qwaiting installed a modular queue solution and a ...centralized dashboard. The system integrated with Apollo’s MedMantra HIS. Staff now track patient journeys in real time and optimize staffing. Patient wait times dropped and staff efficiency improved.

Read on →

Holy Cross Medical Center - Hospital & Health Care

Qwaiting helped Holy Cross Medical Center improve staff productivity by 20%. The hospital struggled with patient flow, staff confusion, and patient frustration. Qwaiting's smart queue management tool...s automated daily tasks and sent notification alerts to patients. Staff used digital appointments and a centralized dashboard for tracking. The solution reduced confusion, improved patient routing, and made staff work easier.

Read on →

Marina Square - Retail

Qwaiting helped Marina Square, a large shopping mall in Singapore, improve its customer service. The mall faced problems with long queues and managing customer queries. Qwaiting provided a kiosk app ...for self-registration, digital signage for real-time updates, and automated reminders for customers. Staff used a dashboard to monitor queues and performance. The new system made queue management easier and improved the customer experience.

Read on →

Boost Customer Engagement with Digital Signage | Qwaiting

Video Thumbnail
lightning

Peers used Qwaiting for customer feedback management and engaging and following up

Qwaiting Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.97/5 ★

Read Reviews (9)
Custom Reports

3.86/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.97/5 ★

Read Reviews (9)
Custom Reports

3.86/5 ★

Read Reviews (18)

Software Failure Risk Guidance

?

for Qwaiting

Top Failure Risks for Qwaiting

Qwaiting Inc. Profile

Company Name

Qwaiting Inc.

Company Website

https://qwaiting.com/

Year Founded

20April, 2018

HQ Location

3 Raffles Place #08-01B, Bharat Building Singapore 048617

Social

Facebook Twitter