Qwaiting Overview

Qwaiting addresses the challenge of managing customer queues across various industries. This queuing software minimizes waiting times and enhances walk-in services, fostering strong customer relationships. By streamlining customer flow, Qwaiting helps businesses maintain a queue-free environment, ultimately improving the overall customer experience. The solution empowers customers to wait remotely, offering flexibility and convenience. As a cloud-based system, Qwaiting ensures seamless integration and accessibility, making it a trusted choice for thousands of businesses aiming to optimize their customer service operations.

Use Cases

Customers recommend Customer Feedback Management, Engaging And Following Up, Communication Management, as the business use cases that they have been most satisfied with while using Qwaiting.

Other use cases:

  • Competitive Intelligence
  • Workflow Management
  • Products & Pricelist Management
  • Generation Of New Leads
  • Rating And Review Management
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Qwaiting.

Other priorities:

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Qwaiting Use-Cases and Business Priorities: Customer Satisfaction Data

Qwaiting works with different mediums / channels such as Phone Calls.

Qwaiting's features include Ticketing, Alerts: Popups & Notifications, and Personalization. and Qwaiting support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Qwaiting analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Due to flexibility, empty waiting room, easy call-up system, request assistance, streamline workflow, and optimized operations solutions, Qwaiting has become the leading brand in the industry to boost efficiencies, elevate the customer waiting experience, grow business and transforming the way businesses manage their waiting queues. ...." Peer review

Qwaiting, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qwaiting is a queue management system used to manage customer flow and reduce waiting times. It helps build strong relationships across various industries with efficient queuing software.

Qwaiting Customer wins, Customer success stories, Case studies

How efficiently Does Qwaiting manage your Customer Feedback Management?

What solutions does Qwaiting provide for Engaging And Following Up?

What makes Qwaiting ideal for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Qwaiting solved their Customer Experience Management needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

UiPath FORWARD 2024 - Events Services - Large

Qwaiting powered registration at UiPath FORWARD 2024, a 4-day tech conference with over 10,000 attendees. The event faced long wait times, manual ticketing, and lack of real-time updates. Qwaiting de...ployed a cloud-based queue management system, self-service kiosks, and smart badge integration. Registration wait times dropped by 71%, from 12 to 3.5 minutes. Attendee satisfaction reached 98%, and manual ticketing was eliminated.

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Apollo Hospitals - Hospital & Health Care

Qwaiting helped Apollo Hospitals manage patient flow at 77 branches. Apollo faced long wait times, disconnected systems, and manual tracking issues. Qwaiting installed a modular queue solution and a ...centralized dashboard. The system integrated with Apollo’s MedMantra HIS. Staff now track patient journeys in real time and optimize staffing. Patient wait times dropped and staff efficiency improved.

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Fair Price Group - Retail

Qwaiting helped Fair Price Group improve its operations. The company faced issues with staff workload, management notifications, and tracking performance. Qwaiting provided a cloud-based software wit...h an integrated API and a simple dashboard. Staff can now raise tickets for issues, and management gets real-time updates. The solution improved management and increased staff satisfaction.

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Changi Airport Group - Airport

Qwaiting helped Changi Airport Group automate restroom bookings. The airport faced problems with long queues and staff overload during flight delays. Qwaiting installed a kiosk app for self-booking a...nd digital signage to show restroom status. Staff used a dashboard to track check-ins and check-outs. The solution reduced waiting queues and staff workload. Customers now book restrooms themselves, making the process smooth and fast.

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Marina Square - Retail

Qwaiting helped Marina Square, a large shopping mall in Singapore, improve its customer service. The mall faced problems with long queues and managing customer queries. Qwaiting provided a kiosk app ...for self-registration, digital signage for real-time updates, and automated reminders for customers. Staff used a dashboard to monitor queues and performance. The new system made queue management easier and improved the customer experience.

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Miracles Healthcare - Hospital & Health Care

Qwaiting helped Miracles Healthcare fix patient flow problems. The hospital had long lines and staff burnout from manual systems. Qwaiting set up a centralized dashboard so staff could track queues a...t all three locations. Smart queue logic balanced walk-ins and appointments. Staff used real-time data to move patients faster. The hospital saw smoother operations and better staff efficiency.

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Boost Customer Engagement with Digital Signage | Qwaiting

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Peers used Qwaiting for customer feedback management and engaging and following up

Qwaiting Features

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FEATURE RATINGS AND REVIEWS
Analytics

3.97/5 ★

Read Reviews (9)
Custom Reports

3.86/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.97/5 ★

Read Reviews (9)
Custom Reports

3.86/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for Qwaiting

Top Failure Risks for Qwaiting

Qwaiting Inc. Profile

Company Name

Qwaiting Inc.

Company Website

https://qwaiting.com/

Year Founded

20April, 2018

HQ Location

3 Raffles Place #08-01B, Bharat Building Singapore 048617

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