Relay42 Overview

Relay42's real-time Customer Data Platform (CDP) is a powerful tool for businesses looking to personalize customer journeys and enhance marketing campaigns across multiple channels. By unifying fragmented customer data, Relay42 enables real-time activation and delivers tailored experiences. This platform is particularly beneficial for marketing teams aiming to optimize media spend across paid and owned channels. With predictive AI and experimentation tools, users can orchestrate customer journeys that are both dynamic and responsive. A standout feature is its compatibility with existing technology stacks, ensuring seamless integration. This makes Relay42 a valuable asset for brands seeking to drive marketing value and accelerate ROI.

Use Cases

Customers recommend Engagement Management, Channel Marketing, Personalized Marketing, as the business use cases that they have been most satisfied with while using Relay42.

Other use cases:

  • Lifetime Value Management
  • Communication Management
  • Contract Management
  • Advertisement
  • Identify Target Customers
  • Customise Loyalty Program
  • Revenue Cycle Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Relay42.

Other priorities:

  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Average Basket Value
  • Improve Visibility
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Relay42 Use-Cases and Business Priorities: Customer Satisfaction Data

Relay42's features include Personalization. and Relay42 support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Relay42 analytics capabilities include Analytics, and Custom Reports.

Relay42, Integromat, Coneksion, APPSeCONNECT, Flowgear, etc., all belong to a category of solutions that help Tag Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Relay42 Customer Data Platform empowers businesses to create meaningful customer relationships. Fragmented interactions are turned into cohesive experiences.

Comprehensive Insights on Relay42 Use Cases

What solutions does Relay42 provide for Engagement Management?

How does Relay42 address your Channel Marketing Challenges?

How can Relay42 enhance your Personalized Marketing process?

How does Relay42 address your Lifetime Value Management Challenges?

What Are the key features of Relay42 for Communication Management?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Relay42 solved their Tag Management needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Tag Management needs.

Case Studies

Insurance

CASE STUDY A leading insurance company

Relay42 helped a leading insurance company improve customer centricity. The insurer wanted to offer more relevant communication and better service to over 3.4 million customers. They connected their ...CRM, email, website, and call center to the Relay42 Customer Data Platform. This allowed real-time personalized content and better support. As a result, they saw a 237% increase in email click-through rate, a 37% increase in email open rate, and completed onboarding in 3 months.

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CASE STUDY Air France

Air France used the Relay42 platform to improve their customer data management. Their goal was to break down silos and create a 360-degree view of each customer. Relay42 helped Air France connect dig...ital channels with their CRM for an omnichannel strategy. This allowed Air France to send the right message to customers at the right time. The solution helped Air France better understand and serve their customers across all touchpoints.

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CASE STUDY Randstad

Randstad used the Relay42 Customer Data Platform to improve their customer experience. They centralized customer service touchpoints and used a chatbot to help job seekers find answers quickly. With ...Relay42, Randstad achieved a 273% increase in vacancy alerts and 4 times more visitors to the vacancy alert page. The chatbot answered 75% of candidate questions and reduced average conversation time from 8 to 5 minutes. This helped Randstad deliver faster and more efficient service to job candidates.

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Utilities

CASE STUDY Eneco

Relay42 helped Eneco, a Dutch energy provider, create a hyper-personalized omnichannel marketing strategy. Eneco wanted to use data to make their customer communications more relevant and increase re...tention. They integrated both online and offline channels using Relay42. This allowed them to send tailored messages at the right time. As a result, Eneco saw a 300% increase in conversion rate and reduced campaign costs.

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Utilities

CASE STUDY Vattenfall

Relay42 helped Vattenfall deliver personalized customer experiences. Vattenfall wanted to move from channel-focused marketing to one-to-one personalization at scale. They used the Relay42 Platform to... connect all their marketing channels and systems. The marketing team personalized every step of the customer journey in real time. As a result, Vattenfall saw a 12% increase in click-through rate, a 3% increase in conversion rate, an 86% increase in leads, and a 4.2% increase in average contract value.

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Transportation/Trucking/Railroad

CASE STUDY NS

Relay42 helped NS, the Dutch national public transport company, improve their marketing with hyper-personalization. NS used Relay42 to automate and orchestrate marketing across channels. They focused... on tailored messaging and smarter data use. This led to a 14.9% increase in conversion rate. NS also saw a 776% increase in click-through rate on their homepage. The platform helped NS save budget and deliver more relevant content to customers.

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Relay42 - Real-time Customer Data Platform for Omnichannel

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Peers used Relay42 for engagement management and channel marketing

Relay42 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (14)
Analytics

4.29/5 ★

Read Reviews (37)
Custom Reports

4.24/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.04/5 ★

Read Reviews (14)
Analytics

4.29/5 ★

Read Reviews (37)
Custom Reports

4.24/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for Relay42

Overall Risk Meter

Low Medium High

Top Failure Risks for Relay42

Relay42 B.V. News

Product

Relay42 Launches a Customer Data Platform Tailored for Airlines

Relay42 launches a real-time Customer Data Platform tailored for airlines, enhancing passenger insights, personalization, and revenue management integration.

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Relay42 unlocks customer intelligence with a new insights and reporting module , powered by Amazon QuickSight – IT Business Net

Relay42.com uses Amazon QuickSight for new customer intelligence, insights, and reporting module.

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Relay42 B.V. Profile

Company Name

Relay42 B.V.

Company Website

https://relay42.com/

HQ Location

Meeuwenlaan 100 1021 JL Amsterdam The Netherlands

Employees

11-50

Social

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Financials

SERIES A