Home Help Desk Remote Support Remote Support Alternatives
Remote Support: Reviews, Testimonials and Expert Opinions
(3423)SCCM for Your Service Desk | Remote Support ... - Cireson
Top 36 Remote Support Alternatives
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk and Remote Support are both Help Desk solutions tailored to different operational needs. Teamwork Desk excels in helpdesk management and customer feedback, aligning with large enterprises in marketing and IT services. Its robust integration and custom reports cater to sectors requiring data-driven support. Remote Support stands out in helpdesk and collaboration capabilities. It's favored by diverse segments, including education, with powerful security and migration features, backed by comprehensive vendor support, making it suitable for varied operation scales. ...
freshdesk
Omnichannel Customer support software
Freshdesk emerges as a more robust help desk solution with a focus on dynamic customer engagement, extensive data handling, and strong alignment with large enterprises in IT and education sectors. It's designed for businesses seeking comprehensive customer relationship solutions with high-volume operations. Remote Support, in contrast, provides solid help desk features with an emphasis on collaboration and security. It caters to a smaller crowd, making it an ideal choice for mid-sized businesses needing reliable support capabilities across IT and software industries. ...
SupportBee
Ticketing System for High Touch Customer Service
SupportBee and Remote Support offer robust help desk solutions tailored to different user needs. SupportBee excels in knowledge management and customer feedback, aligning well with large enterprises in IT and marketing sectors. It emphasizes smooth integration and migration, backed by comprehensive support. Remote Support focuses heavily on helpdesk management and collaboration, serving diverse industries like education and IT. It provides enhanced security features and widespread vendor support, suitable for a broad range of businesses from small to large enterprises. ...
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is well-suited for large enterprises with diverse helpdesk needs and comprehensive vendor support. Remote Support fits mid-sized companies focusing on strong collaboration tools and compact support channels. Both products offer robust security and integration, making them valuable for IT and education sectors. ...
Help Scout
Simple Customer Service Software and Education
Help Scout and Remote Support are both strong players in the help desk category, though they cater to slightly different operational needs and user profiles. Help Scout excels in user engagement and communication, making it ideal for large companies looking to enhance customer relationships. Remote Support is robust in collaboration and security features, appealing more to mid-market and smaller enterprises. Both products offer comprehensive vendor support options, but each has its unique strengths that align better with specific business objectives. ...
Upland RightAnswers
Enterprise Knowledge Management Software to manage and share knowledge and improve customer service
Upland RightAnswers is an Enterprise Knowledge management software powered by AI, for enabling better support either agent based or self-service. The software enables creation, management and sharing of knowledge across various user segments such as employees, agents or customers. The software is KCS v6 Verified with processes and workflows built as per KCS guidelines. ...
The software supports a central knowledge repository with facility to update or retrieve support knowledge, and integrates seamlessly with the rest of the business software. It also provides for multi-channel user access, with a simple easy to use interface enabling satisfying customer experiences.
The software enables collaboration through community forums, with automated workflows for feedback and sentiment analysis, configuring of Virtual assistants and machine learning to enhance the content creation process, Inline integrations in the ticketing system, seamless importing from Microsoft Word, customized brand experience that enables better self-service experiences and many more features.
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
Gmelius
Make Gmail your Team's Workspace
Remote Support is a robust help desk solution well-suited for large enterprises seeking comprehensive support. It excels in security, privacy, and compliance. Its 24/7 support facilitates consistent operation across diverse industry needs. Gmelius, tailored for small to mid-sized firms, integrates communication management and tracking. Dominant in marketing sectors, it offers custom reporting and AI features. Enterprises with a focus on email-driven communication will find Gmelius a perfect fit. ...
Comm100 Live Chat
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...
Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...
Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.
Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.
Textline
Business Text Messaging for Call Centers and Support T...
Textline is a business text messaging software application, which allows customer support and sales teams in a business to send and receive messages to their customers from a computer, to increase engagement and revenue possibilities. ...
It is primarily a business texting software which helps the customer service and sales teams to engage with customers, collaborating efficiently and standardising the brand voice.
Key features of Textline are: connect, engage, and collaborate. Contact numbers can be organized on basis of dedicated groups, and roles could be assigned to agents. Direct, real-time conversations with customers are made possible, with features such as emojis, images, file attachments for engaging interactions. Integration to various customer experience platforms are made possible, with collaborative elements to ensure a unified voice is presented to the customer
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience. It comes with support, guide, ...
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity. It provides built-in purpose-built tools to help agents with ...
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
Deskpro
Helpdesk Software | Cloud or Self-Hosted, On ...
Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support. ...
Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.
LiveAgent
Help Desk & Live Chat Software
LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others. ...
LiveAgent provides Helpdesk support through various channels such as Mails, Live Chat, Call Center, Social Media and Knowledge base for customer self help. Some of the main features of LiveAgent include Slack notifications for ticket details, chat and broadcast messages through Viber, and a Universal Inbox for viewing and responding to tickets from all channels.
Ticket status can be viewed from a single dashboard, Hybrid ticketing enables communication to the customer across different channels with the same ticket.
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication. ...
Salesforce Service Cloud helps to rapidly respond to customer needs on any channel, even from home. They reach the customers on the channels they use most, including mobile messaging, web chat, and social media.
It gives agents a complete, shared view of every customer and interaction, provides one-on-one agent assistance by embedding chat support, supercharge the customer experience with AI-powered chatbots, resolve onsite support issues, and many more.
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity. ...
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
ConnectWise Manage
Business Management Software | ConnectWise Manage Business ...
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises. ...
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
Smith.ai
Generate sales and increase engagement with traffic
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
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- Jeremy T
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
