Home Help Desk Remote Support Remote Support Alternatives
Remote Support: Reviews, Testimonials and Expert Opinions
(3423)SCCM for Your Service Desk | Remote Support ... - Cireson
Top 10 Remote Support Alternatives
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
freshdesk
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships. ...
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is an email ticketing software that helps to collaborate team on customer support. It helps to improve customer satisfaction. SupportBee’s support ticket system enables teams to ...
SupportBee features for effective customer collaboration include a cloud-based shared inbox offering the team a frictionless way to collaborate by assigning tickets to teams and agents, team messaging tools, and a knowledge base to provide customers with easy access to self-service options and customer portal that provides a web portal for customers to send, manage and track the progress of their support requests.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
Upland RightAnswers
Enterprise Knowledge Management Software to manage and share knowledge and improve customer service
Upland RightAnswers is an Enterprise Knowledge management software powered by AI, for enabling better support either agent based or self-service. The software enables creation, management and sharing of knowledge across various user segments such as employees, agents or customers. The software is KCS v6 Verified with processes and workflows built as per KCS guidelines. ...
The software supports a central knowledge repository with facility to update or retrieve support knowledge, and integrates seamlessly with the rest of the business software. It also provides for multi-channel user access, with a simple easy to use interface enabling satisfying customer experiences.
The software enables collaboration through community forums, with automated workflows for feedback and sentiment analysis, configuring of Virtual assistants and machine learning to enhance the content creation process, Inline integrations in the ticketing system, seamless importing from Microsoft Word, customized brand experience that enables better self-service experiences and many more features.
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
Comm100 Live Chat
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...
Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...
Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.
Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.
Textline
Business Text Messaging for Call Centers and Support T...
Textline is a business text messaging software application, which allows customer support and sales teams in a business to send and receive messages to their customers from a computer, to increase engagement and revenue possibilities. ...
It is primarily a business texting software which helps the customer service and sales teams to engage with customers, collaborating efficiently and standardising the brand voice.
Key features of Textline are: connect, engage, and collaborate. Contact numbers can be organized on basis of dedicated groups, and roles could be assigned to agents. Direct, real-time conversations with customers are made possible, with features such as emojis, images, file attachments for engaging interactions. Integration to various customer experience platforms are made possible, with collaborative elements to ensure a unified voice is presented to the customer
