Remote Support Overview

Remote-support service management apps by Cireson enable SCSM management from any browser or device. Access incidents, service requests, CMDB, reports, and more effortlessly.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Engagement Management, as the business use cases that they have been most satisfied with while using Remote Support.

Other use cases:

  • Communication Management
  • Knowledge Management
  • Workflow Management
  • Customer Feedback Management
  • Community Building
  • Products & Pricelist Management
  • Conference Call Management
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Remote Support.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Launch New Products
  • Improve ROI
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Remote Support Use-Cases and Business Priorities: Customer Satisfaction Data

Remote Support works with different mediums / channels such as Phone Calls. Chat. and E-Mail.

Remote Support's features include Personalization, Recording, Ticketing, etc. and Remote Support support capabilities include Chat Support, Email Support, Phone Support, etc. also Remote Support analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I loved that you could chat while screen - sharing with a client...." Peer review by Matt H., Logistics Manager, Retail

Remote Support, teamwork desk, freshdesk, SupportBee, Freshservice, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Remote Support

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Remote Support is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Remote Support Use Cases

How can Remote Support optimize your Helpdesk Management Workflow?

What benefits does Remote Support offer for Collaboration?

How can Remote Support enhance your Engagement Management process?

How can Remote Support optimize your Communication Management Workflow?

Why is Remote Support the best choice for Knowledge Management?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Remote Support solved their Help Desk needs. Cuspera uses 3423 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for Remote Support

What is Remote Support used for?

Remote Support is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Collaboration and Engagement Management .

What are the top features of Remote Support?

Personalization, Recording and Ticketing are some of the top features of Remote Support.

Who uses Remote Support?

Remote Support is used by Information Technology And Services, Computer Software and Education among other industries.

What are Remote Support alternatives?

Teamwork Desk, Freshdesk, SupportBee and Freshservice are popular alternatives for Remote Support.

Where is Remote Support located?

Remote Support is headquartered at 1431 Pacific Highway, #H3, SAN DIEGO, California 92110, US.
lightning

Peers used Remote Support for helpdesk management and collaboration

Remote Support Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (26)
Custom Reports

3.26/5 ★

Read Reviews (88)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (26)
Custom Reports

3.26/5 ★

Read Reviews (88)

Software Failure Risk Guidance

?

for Remote Support

Overall Risk Meter

Low Medium High

Top Failure Risks for Remote Support

Cireson, LLC Feeds

Cireson Announces Winners of the First Annual Cireson ITSM Awards

SAN DIEGO, Calif., June 4, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announce the winning organizations of the first annual Cireson ITSM Awards. These awards were created as a celebration of the Microsoft System Center Service Manager (SCSM) community. As Microsoft Gold Partners and experts in …

Cireson Announces Winners of the First Annual Cireson ITSM Awards Read More »

03/06/2024 - source

Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement

SAN DIEGO, Calif., May 20, 2024 – Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announces another successful completion of our System and Organization Controls (SOC) 2 Type II audit, performed by Sensiba LLP (Sensiba) for its cloud product, Tikit by Cireson. Tikit is a Microsoft 365 ITSM Platform …

Cireson Continues to Prioritize Compliance for Tikit with SOC 2 Achievement Read More »

19/05/2024 - source

Exploring ITSM Solutions: On-Premise vs Cloud

Discover the best fit for your organization’s IT service management needs as we explore the differences between on-premise and cloud-based solutions. Examine the benefits of both options and understand how each can cater to their unique organizational requirements. Whether it’s the flexibility of the cloud or the control of on-premise, discovers the best ITSM solution …

Exploring ITSM Solutions: On-Premise vs Cloud Read More »

26/03/2024 - source

Cireson, LLC Profile

Company Name

Cireson, LLC

Company Website

//cireson.com

HQ Location

1431 Pacific Highway, #H3, SAN DIEGO, California 92110, US

Employees

51-100

Social

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Financials

PRIVATE