Riva Overview

Riva unifies, governs, and distributes customer information, creating a trusted view of relationships. It integrates the revenue and communication stacks seamlessly for organizations.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Riva.

Other use cases:

  • Business Development
  • Communication Management
  • Social Media Analytics
  • Sales Document Management
  • Coaching
  • Creating Contact List
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Riva.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Internal Communications
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Riva Use-Cases and Business Priorities: Customer Satisfaction Data

Riva's features include Personalization, Dashboard, Recording, etc. and Riva support capabilities include Chat Support, Phone Support, Email Support, etc. also Riva analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I also like that I can decide which emails are tracked...." Peer review by Matthew F, Professional Standards Manager, Financial Services

Riva, belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Riva

Top Industries

  • Banking
  • Financial Services
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Riva is popular in Banking, Financial Services, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Riva Use Cases

What Are the key features of Riva for Engagement Management?

How does Riva facilitate Helpdesk Management?

How efficiently Does Riva manage your Collaboration?

How does Riva facilitate Communication Management?

26+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Riva solved their Sales Engagement needs. Cuspera uses 942 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Riva case study

Leonidas
Information Technology and Services
Information Technology and Services
Case Study Leonidas

Master chocolatier, Leonidas, relies on Riva to integrate Salesforce with IBM Notes

Read More
Riva case study

Client-centric
Consumer Services
Consumer Services
Case Study Client-centric

Client-centric focus delivers success for this leading financial institution

Read More
Riva case study

Top-five US bank
Banking
Banking
Case Study Top-five US bank

Top-five US bank uses Riva to elevate user and customer experience to promote growth and lifetime customer value

Read More

Video

Riva for Activity Analytics - Your Solution to Customer Data Operations Challenges

Video Thumbnail

Frequently Asked Questions(FAQ)

for Riva

What is Riva?

Riva is a CRM and email integration solution. It helps companies improve CRM adoption and satisfaction, drive sales productivity, and bridge integration gaps between CRM, Line-of-Business, and email systems. It helped customers change how they integrate CRM data with their email systems.

Riva Cloud delivers advanced, cloud integration of CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, and custom objects. Also, offer additional advanced configuration options to satisfy customers’ custom sync requirements.

Riva features include Sync CRM contacts and leads, Sync CRM calendars, Sync CRM tasks, Log emails to CRM, Sync CRM opportunities, Sync CRM cases, Create CRM contacts, Create CRM opportunities and cases, Log emails to CRM records and more.

What is Riva used for?

Riva is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Collaboration .

What are the top features of Riva?

Personalization, Dashboard and Recording are some of the top features of Riva.

Who uses Riva?

Riva is used by Banking, Financial Services and Consumer Services among other industries.

Where is Riva located?

Riva is headquartered at 440 North Wolfe Road, Sunnyvale, CA 94085, US.
lightning

Peers used Riva for engagement management and helpdesk management

Riva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.59/5 ★

Read Reviews (64)
Analytics

4.53/5 ★

Read Reviews (49)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.59/5 ★

Read Reviews (64)
Analytics

4.53/5 ★

Read Reviews (49)

Software Failure Risk Guidance

?

for Riva

Overall Risk Meter

Low Medium High

Top Failure Risks for Riva

Riva International Profile

Company Name

Riva International

Company Website

https://rivaengine.com/

HQ Location

440 North Wolfe Road, Sunnyvale, CA 94085, US

Employees

11-50

Social

Linkedin Twitter

Financials

PRIVATE