Riva Overview

Riva unifies, governs, and distributes customer information, creating a trusted view of relationships. It integrates the revenue and communication stacks seamlessly for organizations.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Riva.

Other use cases:

  • Business Development
  • Communication Management
  • Social Media Analytics
  • Sales Document Management
  • Coaching
  • Creating Contact List
  • Knowledge Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Riva.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Internal Communications
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Riva Use-Cases and Business Priorities: Customer Satisfaction Data

Riva's features include Personalization, Dashboard, Recording, etc.

Reviews

"...If you are trying to track email activity within Sugar CRM, this is a great solution...." Peer review by Bryan F, Director of Marketing, Marketing and Advertising

Riva, RevenueGrid Inbox, Salesforce Engage, Salesforce Inbox, Zoominfo InboxAI, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Riva

Top Industries

  • Banking
  • Financial Services
  • Consumer Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Riva is popular in Banking, Financial Services, and Consumer Services and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Riva Use Cases

Why is Riva the best choice for Engagement Management?

How does Riva address your Helpdesk Management Challenges?

What Are the key features of Riva for Collaboration?

How can Riva enhance your Communication Management process?

26+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Riva solved their Sales Engagement needs. Cuspera uses 942 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Riva case study

Billion-Dollar NY-Based Insurance Company
Insurance
Insurance
CASE STUDY Billion-Dollar NY-Based Insurance Company

Riva enabled real-time synchronization of over 1.5 million appointments per month between Salesforce and Exchange, improving the efficiency of a billion-dollar NY-based insurance company.

Read More
Riva case study

Mölnlycke
Medical Devices
Medical Devices
Case Study Mölnlycke

Medical solutions company Mölnlycke uses Riva to deliver improved customer standard of care with Veeva

Read More
Riva case study

The Vaccine Alliance
Non-Profit Organization Management
Non-Profit Organization Management
Case Study The Vaccine Alliance

A player in the global Vaccine Alliance relies on Riva to help save the world

Read More

Video

Riva for Activity Analytics - Your Solution to Customer Data Operations Challenges

Video Thumbnail

Frequently Asked Questions(FAQ)

for Riva

What is Riva?

Riva is a CRM and email integration solution. It helps companies improve CRM adoption and satisfaction, drive sales productivity, and bridge integration gaps between CRM, Line-of-Business, and email systems. It helped customers change how they integrate CRM data with their email systems.

Riva Cloud delivers advanced, cloud integration of CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, and custom objects. Also, offer additional advanced configuration options to satisfy customers’ custom sync requirements.

Riva features include Sync CRM contacts and leads, Sync CRM calendars, Sync CRM tasks, Log emails to CRM, Sync CRM opportunities, Sync CRM cases, Create CRM contacts, Create CRM opportunities and cases, Log emails to CRM records and more.

What is Riva used for?

Riva is a Sales Engagement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Collaboration .

What are the top features of Riva?

Personalization, Dashboard and Recording are some of the top features of Riva.

Who uses Riva?

Riva is used by Banking, Financial Services and Consumer Services among other industries.

What are Riva alternatives?

RevenueGrid Inbox, Salesforce Engage, Salesforce Inbox and Zoominfo InboxAI are popular alternatives for Riva.

Where is Riva located?

Riva is headquartered at 440 North Wolfe Road, Sunnyvale, CA 94085, US.
lightning

Peers used Riva for engagement management and helpdesk management

Riva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.59/5 ★

Read Reviews (64)
Analytics

4.53/5 ★

Read Reviews (49)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.59/5 ★

Read Reviews (64)
Analytics

4.53/5 ★

Read Reviews (49)

Software Failure Risk Guidance

?

for Riva

Overall Risk Meter

Low Medium High

Top Failure Risks for Riva

Riva International Profile

Company Name

Riva International

Company Website

https://rivaengine.com/

HQ Location

440 North Wolfe Road, Sunnyvale, CA 94085, US

Employees

11-50

Social

Linkedin Twitter

Financials

PRIVATE