Salesforce Lightning Overview
Salesforce Lightning boosts productivity and optimizes operations. Apps can be built quickly to enhance sales and CRM efficiency.
Use Cases
Customers recommend Workflow Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Salesforce Lightning.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Salesforce Lightning.
Salesforce Lightning Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Lightning works with different mediums / channels such as E-Mail. Mobile. User Generated Content etc.
Salesforce Lightning's features include Recording, Dashboard, Personalization, etc. and Salesforce Lightning support capabilities include AI Powered, Chat Support, Phone Support, etc. also Salesforce Lightning analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I love the new appearance and guided stages of your workflow...." Peer review by Angelic T., TimeTrade
Peer review evidence (same sources as the product rating summary)
"...Email & SMS notifications support the workflow...." Reducing Hospital Readmissions With Salesforce Health Cloud
"...The chatter feature makes it easy to interact with other users...." Peer review by User in Building Materials, Construction
"...We think about advertising and acquisition and awareness...." Salesforce adds integrated order management system to its arsenal
Salesforce Lightning, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Lightning
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Large Enterprise
- Mid Market
Salesforce Lightning is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Small Business, Large Enterprise, and Mid Market.
Salesforce Lightning Customer wins, Customer success stories, Case studies
How can Salesforce Lightning enhance your Workflow Management process?
What solutions does Salesforce Lightning provide for Engagement Management?
What benefits does Salesforce Lightning offer for Advertisement?
How efficiently Does Salesforce Lightning manage your Sending & Publishing Communications?
How does Salesforce Lightning address your Campaign Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Lightning solved their Sales Enablement needs. Cuspera uses 824 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Curative - Healthcare - Medium
Salesforce (CRM) Lost A $600, 000 Contract To An In House AI CRM
Siemens - Manufacturing - Very Large
Businesses nearly triple AI agent deployments — Salesforce
Curative - Healthcare - Medium
Curative Ditches $600, 000 Salesforce Contract Says 'AI Changes the Economics of Building ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing Salesforce Lightning
What is Salesforce Lightning?
Lightning is a reimagined Salesforce platform for boosting productivity and sales optimization that can be used by the Sales, Marketing and other customer facing teams. It can be deployed in small and medium sized businesses, non-profits and start-ups in industries such as Manufacturing, Healthcare, Financial Services, Hospitality and more.
Lightning features include tools for making selling easier, enhancing productivity, and personalized customer service. It enables optimization of business operations enabling accuracy in business performance metrics data, better insight into sales pipeline and service operations, and increased user engagement.
Lightning also includes a quick app building tool that can be used by anyone in the team for building apps without having to use code, thus saving developer time for product customizations. Lightning’s AI engine enables accuracy in outcome predictions, generation of insights, automation of tasks, and next steps recommendations.
What is Salesforce Lightning used for?
What are the top features of Salesforce Lightning?
Who uses Salesforce Lightning?
What are Salesforce Lightning alternatives?
Where is Salesforce Lightning located?
Peers used Salesforce Lightning for workflow management and engagement management
Salesforce Lightning Competitors
Salesforce Lightning Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (159) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (159) |
Salesforce Lightning Integrations
Salesforce Lightning integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Lightning
Software Failure Risk Guidance
?for Salesforce Lightning
Overall Risk Meter
Top Failure Risks for Salesforce Lightning
Salesforce, Inc. News
Salesforce aims to be your enterprise AI harness, touts AIforce
Salesforce introduces AIforce, an enterprise AI harness designed to integrate data and workflows with AI agents without additional integrations. AIforce aims to unify Salesforce's platform layers, including data, applications, and semantics, enhancing enterprise transformation. The platform features zero data retention and packaged agents for industry-specific tasks.
Salesforce and Anthropic Announce Claudeforce: The #1 AI Meets the #1 AI CRM
Salesforce and Anthropic have launched Claudeforce, a strategic partnership that integrates Claude's AI reasoning with Salesforce's enterprise platform. This collaboration introduces Salesforce in Claude, a plugin with 37 prebuilt sales skills, enhancing sales automation and enterprise data integration. The partnership also embeds Claude into Salesforce and Slack, aiming to transform enterprise AI applications and productivity.
Salesforce Quarterly Highlights: FY27 Q2 Product Releases and Corporate Announcements
Salesforce announced several product releases and enhancements in its FY27 Q2 update. Key updates include the launch of Agentic Advisor, Agentforce Commerce, and Agentforce Help Agent, which leverage AI to enhance customer service and commerce capabilities. Additionally, Salesforce introduced new MCP servers for better integration with Slackbot, enhancing CRM functionalities within Slack. These innovations aim to improve customer engagement and operational efficiency across various platforms.
Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management
Salesforce has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management. The recognition highlights Salesforce's strengths in mission-specific case management templates, AI investments, and global compliance. This accolade underscores Salesforce's role in enhancing government agencies' efficiency and responsiveness through AI-driven solutions.
Salesforce, Inc. Profile
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