Salesforce Maps Overview

Salesforce Maps helps visualize data for better decision-making and streamlines field operations. Account visits are optimized for efficiency and effectiveness.

Use Cases

Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Maps.

Other use cases:

  • Generation Of New Leads
  • Campaign Management
  • Lead Routing
  • Account Management
  • Workflow Management
  • Training & Onboarding
  • Identify Target Customers
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Maps.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Navigation
  • Establish Thought Leadership
  • Launch New Products
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Salesforce Maps Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Maps works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce Maps's features include Recording, Personalization, and Dashboard. and Salesforce Maps support capabilities include Phone Support, Chat Support, Email Support, etc. also Salesforce Maps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The integration with our accounts in Salesforce is an amazing part of determining marketing campaigns, sales territories etc...." Peer review by Administrator

Salesforce Maps, Badger Maps, Espatial Mapping, Maptitude Mapping Software, Spotio Sales Performance Management Software, etc., all belong to a category of solutions that help Field Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Maps

Top Industries

  • Information Technology and Services
  • Education
  • Medical Devices

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Salesforce Maps is popular in Information Technology And Services, Education, and Medical Devices and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Salesforce Maps Use Cases

How efficiently Does Salesforce Maps manage your Engagement Management?

How efficiently Does Salesforce Maps manage your Generation Of New Leads?

Why is Salesforce Maps the best choice for Campaign Management?

32+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Salesforce Maps solved their Field Sales needs. Cuspera uses 661 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Sales needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Maps case study
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CASE STUDY Loopio

Loopio fast-tracks growth and RFPs with Salesforce

Read More
Salesforce Maps case study
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CASE STUDY Baptist Health South Florida

Learn how the healthcare provider turns disparate data into a complete patient view at scale.

Read More
Salesforce Maps case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

Read More

Video

Plot a Saved Marker Layer in Maps | Salesforce Maps

Video Thumbnail

Frequently Asked Questions(FAQ)

for Salesforce Maps

What is Salesforce Maps?

Salesforce Maps is a location aware CRM designed for field sales, fleet management, and service team to help optimize sales processes, enable territory management and enhance customer experience.

The primary features offered by the tool includes map-based visualization, optimized routing, prioritized scheduling, lead generation and connector for ArcGIS. The platform also helps automate admin processes, including check-in and check-out through mobile devices.

The platform utilizes functional mapping and productivity optics to help organizations enhance the selling process through addition of geographic context.

What is Salesforce Maps used for?

Salesforce Maps is a Field Sales Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Advertisement and Helpdesk Management .

What are the top features of Salesforce Maps?

Recording, Personalization and Dashboard are some of the top features of Salesforce Maps.

Who uses Salesforce Maps?

Salesforce Maps is used by Information Technology And Services, Education and Medical Devices among other industries.

What are Salesforce Maps alternatives?

Where is Salesforce Maps located?

Salesforce Maps is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Salesforce Maps for engagement management and advertisement

Salesforce Maps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.82/5 ★

Read Reviews (33)
Custom Reports

4.55/5 ★

Read Reviews (138)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.82/5 ★

Read Reviews (33)
Custom Reports

4.55/5 ★

Read Reviews (138)

Software Failure Risk Guidance

?

for Salesforce Maps

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Maps

Salesforce, Inc. News

Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew

Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.

12/01/2025 - source

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Salesforce released Agentforce for Retail, an AI skills library to help retailers enhance customer service and automate processes like order management and appointment scheduling.

12/01/2025 - source

How Sentosa Development Corporation's transformed guest experiences with Salesforce CRM

Sentosa Development Corporation improved guest experiences using Salesforce CRM, enhancing customer interactions and service efficiency.

12/01/2025 - source

Salesforce, Inc. Feeds

Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN

Salesforce.com reported lower-than-expected earnings for the third quarter.

06/12/2024 - source

Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool

Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.

02/12/2024 - source

Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks

Salesforce reported strong financial results for the third quarter of fiscal year 2025.

02/12/2024 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO