Salesforce Social Studio Overview
Salesforce Social Studio helps improve engagement and grow revenue. Marketing software solutions from Salesforce Marketing Cloud aid in winning customers.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Social Studio.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Salesforce Social Studio.
Salesforce Social Studio Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Social Studio works with different mediums / channels such as Social Media. and E-Mail.
Salesforce Social Studio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Salesforce Social Studio support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Salesforce Social Studio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...To be able to monitor all the my social account in the same page/dashboard...." Peer review by Ong T., Consumer Goods
Salesforce Social Studio, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Social Studio
Top Industries
- Marketing and Advertising
- Computer Software
- Education
Popular in
- Large Enterprise
- Mid Market
- Small Business
Salesforce Social Studio is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Large Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Salesforce Social Studio Use Cases
How can Salesforce Social Studio enhance your Engagement Management process?
What makes Salesforce Social Studio ideal for Communication Management?
How does Salesforce Social Studio address your Content Management Challenges?
Why is Salesforce Social Studio the best choice for Workflow Management?
55+ more Business Use Cases
50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
Case Studies
CASE STUDY EXL
CASE STUDY Bike Bazaar
CASE STUDY Godrej & Boyce
CASE STUDY JSW Steel
CASE STUDY BARC India
CASE STUDY Tata Consumer Products
Frequently Asked Questions(FAQ)
for Salesforce Social Studio
What is Salesforce Social Studio?
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.
Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.
What is Salesforce Social Studio used for?
What are the top features of Salesforce Social Studio?
Who uses Salesforce Social Studio?
What are Salesforce Social Studio alternatives?
Where is Salesforce Social Studio located?
Peers used Salesforce Social Studio for social media management and engagement management
Salesforce Social Studio Competitors
Salesforce Social Studio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
Salesforce Social Studio Integrations
Salesforce Social Studio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Social Studio
Software Failure Risk Guidance
?for Salesforce Social Studio
Overall Risk Meter
Top Failure Risks for Salesforce Social Studio
Salesforce, Inc. News
Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises
Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.
Salesforce's (CRM) AI Push Gains Momentum With New Pricing Strategy - Insider Monkey
Salesforce has introduced a new pricing strategy for its AI-powered CRM suite, including Agentforce, aiming to accelerate adoption of its artificial intelligence capabilities across enterprise customers. This move is designed to drive broader usage of AI-driven automation and analytics within Salesforces platform, positioning the company for increased market share in the competitive CRM and enterprise software sector. The updated pricing reflects Salesforces commitment to making advanced AI features more accessible and cost-effective for businesses seeking digital transformation.[1](https://www.ainvest.com/news/salesforce-strategic-momentum-agentforce-role-driving-future-growth-2505/?utm_source=openai) [2](https://www.ainvest.com/news/salesforce-agentforce-pricing-revolution-strategic-masterstroke-dominance-ai-driven-crm-era-2505/?utm_source=openai) [3](https://www.reuters.com/technology/salesforce-jumps-latest-ai-tools-set-accelerate-demand-2024-12-04/?utm_source=openai)
As AI Agent Usage Surges, Companies Need a Complete Observability Solution
Salesforce has launched Agentforce Command Center, an observability platform for monitoring and managing AI agent activity. The solution offers tools such as Plan Tracer for troubleshooting and Testing Center for large-scale evaluation of agent responses. This addresses the need for robust governance and optimization as enterprises scale AI agent deployments.
PayPal expands Salesforce partnership over Agentforce - TipRanks.com
PayPal is expanding its partnership with Salesforce by integrating Agentforce, aiming to enhance customer service operations and streamline agent workflows. This collaboration leverages Salesforces CRM capabilities to improve PayPals support efficiency and deliver a more unified customer experience.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
Why is Salesforce Social Studio the best choice for Social Media Management?