Salesforce Social Studio Overview
Salesforce Social Studio helps improve engagement and grow revenue. Marketing software solutions from Salesforce Marketing Cloud aid in winning customers.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Social Studio.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Salesforce Social Studio.
Salesforce Social Studio Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Social Studio works with different mediums / channels such as Social Media. and E-Mail.
Salesforce Social Studio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Salesforce Social Studio support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Salesforce Social Studio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It makes adding new posts and not having conflicting content manageable...." Peer review by Tyler A., Real Estate
Salesforce Social Studio, Nimble CRM, Nutshell CRM, Sharelov, Adobe Premiere Pro, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Social Studio
Top Industries
- Marketing and Advertising
- Computer Software
- Education
Popular in
- Large Enterprise
- Mid Market
- Small Business
Salesforce Social Studio is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Large Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Salesforce Social Studio Use Cases
How efficiently Does Salesforce Social Studio manage your Engagement Management?
What benefits does Salesforce Social Studio offer for Communication Management?
How does Salesforce Social Studio address your Content Management Challenges?
How does Salesforce Social Studio facilitate Workflow Management?
55+ more Business Use Cases
50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
Case Studies
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CASE STUDY Best Buy CanadaRead More |
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CASE STUDY SkipTheDishesRead More |
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CASE STUDY Canada DrivesRead More |
Frequently Asked Questions(FAQ)
for Salesforce Social Studio
What is Salesforce Social Studio?
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.
Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.
What is Salesforce Social Studio used for?
What are the top features of Salesforce Social Studio?
Who uses Salesforce Social Studio?
What are Salesforce Social Studio alternatives?
Where is Salesforce Social Studio located?
Peers used Salesforce Social Studio for social media management and engagement management
Salesforce Social Studio Competitors
Salesforce Social Studio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
Salesforce Social Studio Integrations
Salesforce Social Studio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Social Studio
Software Failure Risk Guidance
?for Salesforce Social Studio
Overall Risk Meter
Top Failure Risks for Salesforce Social Studio
Salesforce, Inc. News
HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation - CRN
HCLTech partners with Salesforce to enhance AI innovation through the Agentforce program.
HCLTech gets added to Salesforce's AI agent initiative - Techcircle
HCLTech joins Salesforce's AI agent initiative to help financial services clients use AI agents and modernize SaaS applications. The partnership aims to enhance member engagement and efficiency at PenFed Credit Union.
Salesforce Bids Farewell to Einstein Copilot, Now It's Just Another Agent - CX Today
Salesforce has retired its Einstein Copilot, a conversational AI assistant, surprising many users. This change was highlighted by Ashish Agarwal, a Salesforce Architect, on LinkedIn.
Salesforce, Inc. Feeds
Salesforce director named chief of operations, finance | CFO Dive
Salesforce appointed Robin Washington as the new Chief Operating and Financial Officer, effective March 21, with Brian Millham retiring on May 1 after a 25-year career.
Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information
Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information
Salesforce Inc (CRM) Announces Leadership Transition with Robin - GuruFocus
Salesforce Inc (CRM) announces a leadership transition involving Robin.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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How does Salesforce Social Studio address your Social Media Management Challenges?