Salesforce Social Studio Overview
Salesforce Social Studio helps improve engagement and grow revenue. Marketing software solutions from Salesforce Marketing Cloud aid in winning customers.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Social Studio.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Salesforce Social Studio.
Salesforce Social Studio Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Social Studio works with different mediums / channels such as Social Media. and E-Mail.
Salesforce Social Studio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Salesforce Social Studio support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Salesforce Social Studio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...In my previous position, the majority of my experience with Social Studio was on the Engage side...." Peer review by Jessica W., Construction
Salesforce Social Studio, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Social Studio
Top Industries
- Marketing and Advertising
- Computer Software
- Education
Popular in
- Large Enterprise
- Mid Market
- Small Business
Salesforce Social Studio is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Large Enterprise, Mid Market, and Small Business.
Salesforce Social Studio Customer wins, Customer success stories, Case studies
How can Salesforce Social Studio enhance your Engagement Management process?
How can Salesforce Social Studio enhance your Communication Management process?
Why is Salesforce Social Studio the best choice for Content Management?
What Are the key features of Salesforce Social Studio for Workflow Management?
50 buyers and buying teams have used Cuspera to assess how well Salesforce Social Studio solved their Social CRM needs. Cuspera uses 3231 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.
Ocado Retail enlists Salesforce, Devoteam and Multiverse for its first ever AI Day event
Read more →Balaji Wafers - Consumer Goods
Read more →Genpact - Professional Services
Read more →Razorpay - Financial Services
Read more →Frequently Asked Questions(FAQ)
for Salesforce Social Studio
What is Salesforce Social Studio?
Salesforce Social Studio is a marketing cloud that administers marketing strategy across all social media channels. It helps businesses tap into the power of social media in their marketing, customer service, and sales organizations. It helps to improve digital and social presence and build brand awareness.
It helps to analyze conversations of industry and users from any source, responds to social posts, manage the community, and provides customer support, creates and approves content for multiple social networks and accounts, and monitor live displays of marketing, sales, and service activity.
Some of Salesforce Social Studio features include gaining relevant feedback across marketing, service, and sales campaigns, monitoring audience discussions using machine-learning sentiment analysis and image recognition to extract meaningful insights, provide customer service via social channels, boost high-performing social posts with built-in social advertising and many more.
What is Salesforce Social Studio used for?
What are the top features of Salesforce Social Studio?
Who uses Salesforce Social Studio?
What are Salesforce Social Studio alternatives?
Where is Salesforce Social Studio located?
Peers used Salesforce Social Studio for social media management and engagement management
Salesforce Social Studio Competitors
Salesforce Social Studio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (229) |
| Custom Reports | Read Reviews (433) |
Salesforce Social Studio Integrations
Salesforce Social Studio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Social Studio
Software Failure Risk Guidance
?for Salesforce Social Studio
Overall Risk Meter
Top Failure Risks for Salesforce Social Studio
Salesforce, Inc. News
Salesforce Story: Vibe Coding Demo - Salesforce
Salesforce has launched Agentforce Vibes, a low-code development tool that uses natural language prompts to build AI applications. This tool allows users to create apps from descriptions without coding, leveraging company data for context. It aims to simplify app development by treating AI as a collaborative partner, enabling developers to focus on shaping solutions rather than writing code.
Slack and Salesforce Unveil Tailored Industry Solutions for Digital HQs
Salesforce and Slack have launched tailored industry solutions for digital HQs, focusing on sectors like financial services, manufacturing, and retail. These solutions, developed with Salesforce consulting partners, aim to enhance productivity and streamline operations by integrating tools and workflows. The initiative leverages Salesforce's Customer 360 and Slack's platform to offer industry-specific features, available through Salesforce's AppExchange.
Slack and Salesforce unveil custom industry solutions for digital HQs - Cita Directa
Slack and Salesforce have launched custom industry solutions aimed at creating digital headquarters for businesses. These solutions, developed with Salesforce consulting partners, target sectors like financial services, manufacturing, and retail. They offer industry-specific features to streamline operations and improve customer interactions, available through Salesforce's AppExchange platform.
Salesforce announces expanded partnerships with OpenAI - TNGlobal - TechNode Global
Salesforce and OpenAI have expanded their strategic partnership to enhance employee and consumer experiences using Salesforces Agentforce 360 and OpenAI's frontier models, including GPT-5. This collaboration allows integration of Salesforce's platform with ChatGPT, enabling users to query sales records and build visualizations. The partnership aims to transform enterprise workflows by embedding AI capabilities into platforms like Slack and ChatGPT, enhancing data-driven operations and customer interactions.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
How can Salesforce Social Studio optimize your Social Media Management Workflow?