SAP Marketing Cloud Overview

SAP Marketing Cloud empowers marketers to drive revenue and personalize customer engagements using machine learning and data insights. It offers trusted data management, real-time collaboration, and precise targeting.

Use Cases

Customers recommend Customer Communication Management, Customer Engagement, Campaign Management, as the business use cases that they have been most satisfied with while using SAP Marketing Cloud.

Other use cases:

  • Social Media Management
  • Workflow Management
  • Contact List Management
  • Account Management
  • Lead Nurturing
  • Loyalty Management
  • Collaboration
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Business Priorities

Run Personalized And Segmented Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SAP Marketing Cloud.

Other priorities:

  • Run Multi-Channel Campaigns At Scale
  • Grow Market Share
  • Nurture And Convert More Prospects
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Efficiency
  • Improve Brand Engagement
  • Improve Visibility
  • Increase Customer Life Time Value
  • Increase Average Basket Value
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SAP Marketing Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Marketing Cloud works with different mediums / channels such as E-Mail. Social Media. Website etc.

SAP Marketing Cloud's features include Landing Page, Personalization, Feedback Surveys, etc. and SAP Marketing Cloud support capabilities include AI Powered, 24/7 Support, Email Support, etc. also SAP Marketing Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"We have thousands of staff using X-and O-Data as part of their daily routine. Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue, it’s making us smarter as an organization." - Laura Monari

SAP Marketing Cloud, Yespo Оmnichannel CDP, EasySender, Lead Liaison, omnisend, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Marketing Cloud

Top Industries

  • Hospital & Health Care
  • Education
  • Transportation/Trucking/Railroad

Popular in

  • Mid Market
  • Small Business
  • Enterprise

SAP Marketing Cloud is popular in Hospital & Health Care, Education, and Transportation/Trucking/Railroad and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on SAP Marketing Cloud Use Cases

Why is SAP Marketing Cloud the best choice for Customer Communication Management?

What Are the key features of SAP Marketing Cloud for Customer Engagement?

What makes SAP Marketing Cloud ideal for Campaign Management?

How does SAP Marketing Cloud facilitate Social Media Management?

Why is SAP Marketing Cloud the best choice for Workflow Management?

54+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well SAP Marketing Cloud solved their Marketing Automation needs. Cuspera uses 2401 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Marketing Cloud testimonial

Laura Monari

Manager Sales Support and Operation Excellence, Head of CX

Tetra Pak

We have thousands of staff using X-and O-Data as part of their daily routine. Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue, it’s making us smarter as an organization. Testimonial By Laura Monari
SAP Marketing Cloud testimonial

Richard Kujan

CIO

ZSSK

Using SAP Advisory Services, we implemented SAP S/4HANA to get our digital business ready to cater to 100 million passengers a year by 2030. And in using SAPMarketing Cloud, we can run highly targeted marketing campaigns and broaden the number of digital channels we use. Testimonial By Richard Kujan
SAP Marketing Cloud testimonial

Waldemar Breitling

Head of Digital Marketing

Ravensburger

SAP solutions helped us enhance our consumer journey through consumer centered, omnichannel communication that is driven by insight. Expert guidance from SAP gave us the confidence to go live early so we could benefit from the solutions before our peak season. Testimonial By Waldemar Breitling
CUSTOMERS TESTIMONIALS
SAP Marketing Cloud testimonial

Laura Monari

Manager Sales Support and Operation Excellence, Head of CX

Tetra Pak

We have thousands of staff using X-and O-Data as part of their daily routine. Whether it’s frontline staff closing the loop with dissatisfied customers, or head office analyzing NPS alongside revenue, it’s making us smarter as an organization. Testimonial By Laura Monari
SAP Marketing Cloud testimonial

Richard Kujan

CIO

ZSSK

Using SAP Advisory Services, we implemented SAP S/4HANA to get our digital business ready to cater to 100 million passengers a year by 2030. And in using SAPMarketing Cloud, we can run highly targeted marketing campaigns and broaden the number of digital channels we use. Testimonial By Richard Kujan
SAP Marketing Cloud testimonial

Waldemar Breitling

Head of Digital Marketing

Ravensburger

SAP solutions helped us enhance our consumer journey through consumer centered, omnichannel communication that is driven by insight. Expert guidance from SAP gave us the confidence to go live early so we could benefit from the solutions before our peak season. Testimonial By Waldemar Breitling

Case Studies

Sports

CASE STUDY NHL (National Hockey League)

SAP HANA Cloud and SAP Business Technology Platform help the NHL collect and analyze real-time and historical hockey data. The NHL wanted to improve team performance, fan engagement, and sustainabili...ty. SAP solutions process 30 gigabytes of puck and player tracking data per game and power NHL.com/stats, which gets over 100 million visits. Teams use the SAP-NHL Coaching Insights app for in-game decisions. SAP also supports the NHL's sustainability goals with cloud-based reporting for all 32 clubs.

Entertainment

CASE STUDY Sharks Sports & Entertainment (SSE)

SAP Business Technology Platform helped Sharks Sports & Entertainment connect data from many sources. SSE used SAP Datasphere to centralize vendor data and cut venue reporting time by 12 hours. Emplo...yee onboarding time dropped by 33%. SAP Customer Data Platform and Emarsys let SSE send fans personalized emails and manage customer data. SAP SuccessFactors made HR tasks easier and improved payroll and compliance. SSE now has better insights, faster operations, and a stronger fan experience.

Entertainment

CASE STUDY Cirque du Soleil

SAP S/4HANA Cloud, RISE with SAP, SAP SuccessFactors, and SAP Concur helped Cirque du Soleil modernize its global operations. The company needed to reduce manual recordkeeping and improve expense and... travel management for over 4,000 employees. SAP solutions enabled digital workflows, real-time data, and automation, cutting workload in half and reducing cost objects per tour by almost 80%. Cirque du Soleil now enjoys greater operational efficiency, transparent spend management, and improved employee engagement.

Sports

CASE STUDY FC Bayern

SAP SuccessFactors helped FC Bayern move HR to the cloud. The club replaced manual HR tasks with digital tools. Over 1,000 employees now use improved HR processes. SAP Sports One tracks player health... and helps with scouting. SAP Customer Checkout and Emarsys make fan experiences better. FC Bayern consolidated 52 systems to use fan data for personalized marketing. 50,000 transactions are processed on matchdays at Allianz Arena.

Entertainment

CASE STUDY Coldplay

SAP worked with Coldplay to create the Music of the Spheres World Tour app. Coldplay wanted to make their world tour more sustainable. The app helps fans see the carbon impact of their travel and cho...ose greener options. Over 1 million people in more than 150 countries have downloaded the app since March 2022. The app has a 4.8 out of 5 rating. Coldplay uses SAP technology to track and reduce tour emissions and engage fans in sustainability.

Hospital & Health Care

CASE STUDY Siemens Healthineers

SAP is a key part of Siemens Healthineers' plan to drive innovation in healthcare. Siemens Healthineers uses SAP to support breakthroughs in global healthcare. The company focuses on sustainable prog...ress with IT and digital solutions. SAP helps Siemens Healthineers improve healthcare delivery and efficiency. The partnership aims to transform healthcare with advanced technology.

Video

SAP Marketing Cloud - A roadmap towards Intelligent Marketing

Video Thumbnail

Frequently Asked Questions(FAQ)

for SAP Marketing Cloud

What is SAP Marketing Cloud?

SAP Marketing Cloud is a marketing solution that empowers marketers to successfully generate demand, increase lead conversions, and, ultimately, drive more sales by understanding the marketing performance. It utilizes the power of machine learning to gain deeper insights into customer behaviors to create personalized customer engagements and empowers marketers to make intelligent decisions with data visualization tools that synthesize data into insights.

It assists to identify, capture, and enrich customer profiles across all sources in a single view to gain insights into customers’ real-time intents and collaborate across teams and provide transparency into marketing plans, budgets, and performance in real-time. It targets and plans cross-channel engagements accurately to deliver the personalized experiences customers expect and also generates, nurtures, and converts leads into revenue with close collaboration between sales and marketing.

Its features include trusted data management, complete customer profiles with data for gaining deeper insights into customer behaviors and desires, greater transparency and access to marketing information, business intelligence for better decision-making, precise customer targeting, personalized customer interactions and many more.

What is SAP Marketing Cloud used for?

SAP Marketing Cloud is a Marketing Automation Software mainly used by its customers to Run Personalized And Segmented Engagement and Enhance Customer Relationships by Customer Communication Management, Customer Engagement and Campaign Management .

What are the top features of SAP Marketing Cloud?

Landing page, Personalization and Feedback surveys are some of the top features of SAP Marketing Cloud.

Who uses SAP Marketing Cloud?

SAP Marketing Cloud is used by Hospital & Health Care, Education and Transportation/Trucking/Railroad among other industries.

What are SAP Marketing Cloud alternatives?

Yespo Оmnichannel CDP, EasySender, Lead Liaison and Omnisend are popular alternatives for SAP Marketing Cloud.

Where is SAP Marketing Cloud located?

SAP Marketing Cloud is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Marketing Cloud for Customer communication management and Customer engagement

SAP Marketing Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (21)
Analytics

4.82/5

Read Reviews (210)
Custom Reports

4.25/5

Read Reviews (251)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.43/5

Read Reviews (21)
Analytics

4.82/5

Read Reviews (210)
Custom Reports

4.25/5

Read Reviews (251)

Software Failure Risk Guidance

?

for SAP Marketing Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Marketing Cloud

SAP SE News

M&A

SBI Securities Co. Ltd. Acquires 6,526 Shares of SAP SE (NYSE:SAP) - MarketBeat

Multiple investors, including funds advised by Trust Investment Advisors and managed by WhiteOak Capital, Gaja Capital, and Neo Asset Management, have acquired a 6% stake in Fractal Analytics for $150 million. Legal counsel for the transaction was provided by Saraf and Partners, Shardul Amarchand Mangaldas & Co, AZB & Partners, and Kirkland & Ellis.

Product

LeverX Unlocks New Era of SAP Automation: Integrated Process Solution Now Available on ...

LeverX has launched its Integrated Process Solution (IPS) on the SAP Store, enhancing SAP automation by integrating with core SAP components like SAP S/4HANA and SAP Fiori. IPS aims to streamline workflows, improve decision-making, and ensure compliance, marking a significant step in digital transformation for enterprises using SAP.

Product

KloudGin's Integration Adapter for SAP Work Management Solutions Now Available on SAP Store

KloudGin has launched its Integration Adapter for SAP Work Management Solutions on the SAP Store. Built on the SAP Business Technology Platform, this adapter integrates with SAP S/4HANA Cloud Private Edition, SAP S/4HANA Utilities, and SAP ERP. It offers a unified asset and work management solution tailored for utilities and public sector customers, enhancing operational efficiency and customer engagement.

Financial

SAP to Release Second Quarter 2025 Results

SAP will announce its second quarter 2025 financial results on July 22, 2025. CEO Christian Klein and CFO Dominik Asam will present the figures and provide an outlook for the year in a virtual analyst conference.

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO