SentiOne Overview

SentiOne leverages AI to redefine customer service and social media engagement. Its platform integrates conversational AI voicebots and chatbots, offering businesses an advanced solution for automating customer interactions. The tool excels in online listening, enabling companies to monitor brand mentions and customer trends across multiple channels effectively. SentiOne's standout feature is its top-tier intent recognition capability, positioning it as a leader in understanding customer needs. This makes it a valuable asset for businesses aiming to enhance customer service through intelligent, responsive bots. The platform's multichannel approach ensures comprehensive brand monitoring, making it indispensable for staying ahead in social media marketing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using SentiOne.

Other use cases:

  • Content Management
  • Competitive Intelligence
  • Reputation Management
  • Generation Of New Leads
  • Advertisement
  • Customer Feedback Management
  • Campaign Management
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Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SentiOne.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Efficiency
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SentiOne Use-Cases and Business Priorities: Customer Satisfaction Data

SentiOne works with different mediums / channels such as Social Media. and E-Mail.

SentiOne's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and SentiOne support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SentiOne analytics capabilities include Analytics, and Custom Reports.

Reviews

"...- benchmarking (competition analysis)...." Peer review by Ivana B, Founding Director - Marketing & HR

SentiOne, Renderforest Video, Walls.io, Missinglettr, Statusbrew, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentione's social media monitoring ensures customer satisfaction through a multi-channel solution. The customer journey is secured from attention to advocacy.

Popular Business Setting

for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

SentiOne is popular in Marketing And Advertising, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on SentiOne Use Cases

What benefits does SentiOne offer for Engagement Management?

What Are the key features of SentiOne for Social Media Management?

How does SentiOne address your Communication Management Challenges?

What benefits does SentiOne offer for Content Management?

What makes SentiOne ideal for Competitive Intelligence?

50+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Financial Services

CASE STUDY KRUK SA

SentiOne's voicebot and chatbot helped KRUK SA automate customer service. KRUK SA wanted to support their call center and improve service quality. SentiOne delivered custom bots that handled all inco...ming queries and verified customer data. The bots resolved 23% of cases without human help. This reduced call center workload and wait times. No errors were reported after launch, and KRUK SA plans to expand bot use.

Read more →
Manufacturing

CASE STUDY Vimec

SentiOne Automate helped Vimec improve its sales process with a webchat solution. Vimec faced challenges with an outdated contact form and no chatbot, making it hard to get leads and talk to customer...s. They used SentiOne's cloud platform to build a chatbot that answered questions and sent leads to the sales team. The chatbot reached 8,000 users during the PoC phase, with 10.4% showing interest in the product. Vimec achieved an NPS score of 4.5 out of 5 after using the chatbot.

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Marketing and Advertising

CASE STUDY Luźno

SentiOne helped Luźno, a digital creative agency, use social listening data to improve their marketing campaigns. Luźno wanted better consumer insights and ways to boost social media engagement for t...heir clients. SentiOne provided analytics tools for real-time data, sentiment analysis, and multi-channel reporting. As a result, Luźno increased client social media engagement by 38%, reduced average response time to 3.5 minutes, and achieved an average ROAS of 10.28 in recent campaigns.

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Marketing and Advertising

CASE STUDY Stor9

SentiOne helped Stor9 measure ROI for influencer marketing campaigns. Stor9 needed better analytics, social media monitoring, and reputation protection for their clients. With SentiOne's social liste...ning and Owned Media Analysis, Stor9 tracked influencer activity, engagement, and sentiment in real time. The solution provided 100% coverage of influencer social media activity and enabled instant reporting. Stor9 increased ROI and quickly detected potential PR crises, improving campaign quality and client satisfaction.

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Case Study AirHelp

AirHelp reduced their response time by up to 65% with SentiOne React

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Banking

CASE STUDY Alior Bank

SentiOne Automate helped Alior Bank automate nearly 100% of calls to its helpline. The bank needed to improve call automation, offer modern contact channels, and reduce the load on consultants. In 20...21, Alior Bank launched the InfoNina voicebot, powered by AI and developed with Alfavox and SentiOne. InfoNina replaced the traditional IVR and now handles over 140 call processes. Customers get fast answers without waiting, and the bot accurately recognizes intent. This solution improved customer service and supported the bank's digital strategy.

Read more →

Video

Intro to conversational AI and bot building session - webinar replay from SentiOne

Video Thumbnail

Frequently Asked Questions(FAQ)

for SentiOne

What is SentiOne?

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

What is SentiOne used for?

SentiOne is a Social Media Marketing Software mainly used by its customers to Build Brand Awareness and Enhance Customer Relationships by Engagement Management, Social Media Management and Communication Management .

What are the top features of SentiOne?

Personalization, Alerts: popups & Notifications and bot are some of the top features of SentiOne.

Who uses SentiOne?

SentiOne is used by Marketing And Advertising, Information Technology And Services and Internet among other industries.

What are SentiOne alternatives?

Renderforest Video, Walls.Io, Missinglettr and Statusbrew are popular alternatives for SentiOne.

Where is SentiOne located?

SentiOne is headquartered at Gdansk, Pomorskie.
lightning

Peers used SentiOne for engagement management and social media management

SentiOne Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)

Software Failure Risk Guidance

?

for SentiOne

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

SentiOne Sp. z o.o Profile

Company Name

SentiOne Sp. z o.o

Company Website

//sentione.com

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE