SentiOne Overview

SentiOne leverages AI to redefine customer service and social media engagement. Its platform integrates conversational AI voicebots and chatbots, offering businesses an advanced solution for automating customer interactions. The tool excels in online listening, enabling companies to monitor brand mentions and customer trends across multiple channels effectively. SentiOne's standout feature is its top-tier intent recognition capability, positioning it as a leader in understanding customer needs. This makes it a valuable asset for businesses aiming to enhance customer service through intelligent, responsive bots. The platform's multichannel approach ensures comprehensive brand monitoring, making it indispensable for staying ahead in social media marketing.

Use Cases

Customers recommend Engagement Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using SentiOne.

Other use cases:

  • Content Management
  • Competitive Intelligence
  • Reputation Management
  • Generation Of New Leads
  • Advertisement
  • Customer Feedback Management
  • Campaign Management
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Business Priorities

Build Brand Awareness and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SentiOne.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Efficiency
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SentiOne Use-Cases and Business Priorities: Customer Satisfaction Data

SentiOne works with different mediums / channels such as Social Media. and E-Mail.

SentiOne's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and SentiOne support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SentiOne analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform...." Peer review

SentiOne, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentione's social media monitoring ensures customer satisfaction through a multi-channel solution. The customer journey is secured from attention to advocacy.

Popular Business Setting

for SentiOne

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

SentiOne is popular in Marketing And Advertising, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Large Enterprise.

SentiOne Customer wins, Customer success stories, Case studies

Why is SentiOne the best choice for Engagement Management?

What makes SentiOne ideal for Social Media Management?

What makes SentiOne ideal for Communication Management?

What solutions does SentiOne provide for Content Management?

Why is SentiOne the best choice for Competitive Intelligence?

17 buyers and buying teams have used Cuspera to assess how well SentiOne solved their Social Media Marketing needs. Cuspera uses 1970 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Kantar India - Information Technology And Services

SentiOne helped Kantar India track brand sentiment for a global food and beverage client. The challenge was increased public scrutiny about environmental practices. Kantar used SentiOne's social list...ening and analytics to monitor sentiment in real time. The data showed most sentiment was neutral or positive, not negative as feared. Kantar supported client communications and investor relations with live, trustworthy insights. Real-time monitoring enabled pre-emptive response and built stakeholder trust.

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Vimec - Manufacturing

SentiOne Automate helped Vimec improve their sales process with a website chatbot. Vimec replaced an outdated contact form with a ChatGPT-powered chatbot using SentiOne's platform. The chatbot answer...ed product and price questions, supported sales and customer service, and relayed leads to the sales team. During the proof of concept, 8,000 users interacted with the bot. 10.4% of users showed interest in buying and joined the sales pipeline. The chatbot earned a 4.5 out of 5 NPS score.

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Stor9 - Marketing And Advertising

SentiOne helped Stor9 measure influencer marketing campaign ROI. Stor9 used SentiOne's social listening and Owned Media Analysis tools to track influencer reach, mentions, engagement, and sentiment i...n real time. The platform enabled 100% coverage of social media activity for brand ambassadors and influencers. Stor9 increased ROI by monitoring campaigns and detecting crises early. Real-time reporting gave instant insights into campaign results and product placements.

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Mobile Vikings - Telecommunications

SentiOne helped Mobile Vikings, a mobile virtual network operator, grow their brand reach and sales. The challenge was to reach more people and track marketing results without using traditional mass ...media. SentiOne used social listening, reach analysis, and the 4dx methodology to help Mobile Vikings focus on organic reach. In 12 months, Mobile Vikings saw a 300% increase in average monthly reach and a 70% rise in sales. The team could track results in real time and adjust their plans for stable growth.

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Luźno - Marketing And Advertising

SentiOne helped Luźno, a digital creative agency, use social listening data to improve marketing campaigns. Luźno used SentiOne to analyze customer behavior and online mentions across channels. The a...gency increased social media engagement by 38%. Their Google ad campaigns saw a lower CPC. The average ROAS for campaigns in the last three months was 10.28. Luźno also reduced average social media response time to 3.5 minutes.

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KRUK - Financial Services

SentiOne voicebot and chatbot helped KRUK, a leader in debt management, improve call center efficiency. The bots handled all incoming requests and automated 23% of them, reducing the need for human a...gents. This led to shorter wait and servicing times for customers. No bugs or outages were reported. KRUK plans to expand the use of these bots to more processes.

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Intro to conversational AI and bot building session - webinar replay from SentiOne

Video Thumbnail

Frequently Asked Questions(FAQ)

for SentiOne

What is SentiOne?

SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.

SentiOne helps to stay up-to-date with online listening and data analytics, join discussions with online customer service integration, and enhances customer service with multichannel AI automation.

Some of its features include, reach the target groups wherever they are, discover new sales opportunities, explore the value of audience insights, avoid social media crises, extend customer lifetime value, provide customer service of the future, get a competitive advantage and more.

What is SentiOne used for?

SentiOne is a Social Media Marketing Software mainly used by its customers to Build Brand Awareness and Enhance Customer Relationships by Engagement Management, Social Media Management and Communication Management .

What are the top features of SentiOne?

Personalization, Alerts: popups & Notifications and bot are some of the top features of SentiOne.

Who uses SentiOne?

SentiOne is used by Marketing And Advertising, Information Technology And Services and Internet among other industries.

What are SentiOne alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for SentiOne.

Where is SentiOne located?

SentiOne is headquartered at Gdansk, Pomorskie.
lightning

Peers used SentiOne for engagement management and social media management

SentiOne Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (117)
Analytics

4.68/5 ★

Read Reviews (190)
Custom Reports

4.53/5 ★

Read Reviews (196)

Software Failure Risk Guidance

?

for SentiOne

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiOne

SentiOne Sp. z o.o News

Product

Whats New in SentiOne November 2025

SentiOne's November 2025 update introduces enhanced features for its platform, including smarter filtering in the AI Assistant and new API capabilities. These updates enable more precise data analysis, with new tag-based filtering, time-based queries, and language and country filters. The discontinuation of Google Places Q&A API is noted, with a focus on developing new channels for customer feedback.

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Product

October Updates in SentiOne: AI Assistant Gets Smarter, Platform Becomes More Convenient!

SentiOne's October updates enhance their AI Assistant with instant response times, smarter automatic Boolean queries, and improved mobile interface. The platform now features a relocated payment form, better navigation in the Supervisor panel, and new API functionalities, including a "discussion" field in Mentions API and new operators in Listen API for precise data filtering.

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Partnership

SentiOne and Maverick Research Announce Joint Collaboration

SentiOne and Maverick Research have partnered to offer an advanced social listening service for businesses in Sub-Saharan Africa. This collaboration combines SentiOne's AI-powered social media analysis tools with Maverick Research's regional expertise to deliver real-time insights into consumer behavior and trends. The service aims to help businesses enhance their marketing strategies, product development, and brand management.

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Product

SentiOne Introduces Free Brexit FAQ Chatbot - SentiOne

SentiOne has launched the Brexit FAQ Bot, a free generative AI tool combining conversational AI with GPT technology. This chatbot addresses Brexit-related queries across 40 topics, marking SentiOne's entry into the UK market. It uses SentiOne's NLU engine to provide accurate answers based on a comprehensive knowledge base, including official documents and verified sources.

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SentiOne Sp. z o.o Profile

Company Name

SentiOne Sp. z o.o

Company Website

//sentione.com

HQ Location

Gdansk, Pomorskie

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE