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Shelf.io: Reviews, Testimonials and Expert Opinions
(729)The Future of Knowledge Management is here...
Top 26 Shelf.io Alternatives : 2025
livepro
Customer Experience Knowledge Management
livepro is a knowledge management software designed for the companies to help enhance team learning, customer satisfaction and reduce cost on manual processes. The platform helps find answers ...
The data is collected across the processes to define KPIs like knowledge utilisation, customer behaviours and team behaviour. The tool allows publishing of knowledge in multiple locations directed towards different audiences ensuring right content reaches the right person.
Panviva
Knowledge Management - Connect, Collaborate and Communicate
Panviva is an omnichannel Knowledge Management system designed for contact center, executives and digital evangelist to help improve employee performance and increase customer satisfaction. The ...
The built in knowledge ecosystem offers APIs to connect with all applications and channels. It offers Live APIs and content APIs to ensure right content is displayed to right user.
KnowledgeOwl
KnowledgeOwl helps organizations of all sizes build be
KnowledgeOwl is a knowledge base software designed for organizations to help manage content and create information repository which facilitates enhancement in employee performance. The platform ...
The content created on this platform can be created on a private domain and customized using CSS, HTML, and Javascript.
Notion
Notion The all-in-one workspace for your notes, tasks, wikis, and ...
Notion is a collaborative document editor where one can write, plan, collaborate and organize content. It is suited for businesses looking for real-time collaboration tools to increase productivity. ...
It features tools such as Notes & Docs, knowledge base, tasks & projects, spreadsheets and Databases. It offers slash commands, drag & drop editor and real-time collaboration with coworkers that boost personal productivity.
It supports to have all important company information and documents well organized and accessible in one central location. It allows to plan, track and keep everyone aligned with a shared project roadmap. It supports to keep track of all your docs with custom keywords, set due dates and add team mates.
Guru knowledge network
Guru - Knowledge management software for the future of work
Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon ...
It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.
Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence
Answerbase
Q&A Community and Support Software
Answerbase is a Q&A Platform that enables setting up of a knowledge base with Q&A content for the business, assists in ecommerce conversion rate optimization, and positively impacts SEO. It can be used in businesses of all sizes including large enterprises. ...
Answerbase features include Q&A Widgets and Widget builders, Customizable Responsive Design, Community Q&A Capabilities, Single Sign-On, Login and Registration, Content Moderation & Management, Manage User Accounts & Profile Management Tools and more.
The Q&A Widgets and Widget builders feature enables integration of the Q&A functionality into the existing website. The Customizable Responsive Design feature enables seamless integration with the current site and supports Q&A interaction whether on computer, tablet or mobile phone. The Content Moderation & Management feature provides tools for easy distribution, review and approval of the Q&A content in addition to new inquiry assignment, reporting tools, spam controls, and more.
inSided
All-in-one customer success engagement platform
inSided is a customer success community platform built to help B2B SaaS businesses improve customer success and retention. It helps to improve digital and social presence and enhance customer relationships. ...
It’s a self-service platform driving customer success, scaling support, increasing retention, and delivering the best product experience. inSided leverages the power of community to measurably improve customer engagement and self-service in Customer Success.
inSided features for efficient customer success include a community platform to scale support by letting users help each other, a knowledge base that provides users the answers to their questions and share the expert knowledge with the community, and in-product support to boost product adoption and reduce time to value new users and many more.
BoostHQ
Knowledge Sharing Platform for Remote Workforce
BoostHQ and Shelf.io both occupy the knowledge management space but cater to different needs. BoostHQ is heavily oriented towards large enterprises in industries like computer software and education, focusing on social media and collaboration with standout features like custom reports and robust data import options. Shelf.io, on the other hand, serves a broad range of sectors, emphasizing knowledge management and engagement management, with impressive capabilities in AI-powered analytics and integration for various business sizes including small markets. Both offer 24/7 support, but Shelf.io shows a stronger inclination towards comprehensive customer acquisition and scaling best practices. ...
Unily
Disconnected workplaces hold back modern businesses
Unily is a Collaboration Software. Unily is an employee experience platform that unites enterprise, connecting and engaging people to unleash their potential. Unily sits as the central hub and single pane of glass into all aspects of the digital workplace to help businesses overcome challenges relating to internal communications, culture and engagement, knowledge management, and enabling enterprise networks. ...
Unily is equipped with comprehensive features that are all incorporated into an easy-to-use tool, giving users extraordinary digital experiences. The intranet software has a content management system that makes it easy for users to build, share, and manage content. Social capabilities are also integrated into Unily that enable employees to access social channels and engage in conversations, react and comment on contents, and follow pages, channels, and people and receive notifications. Unily comes with tools that give users the capability to produce tailored, personalized, and unique digital experiences.
The software also allows them to transform data into meaningful insights, making it possible to monitor, gauge, and analyze intranet adoption and engagement as well as content consumption. Unily provides users and their employees with different ways to rapidly and intuitively communicate with each other.
eXo platform
eXo Platform | Team Collaboration Software for Medium and Large ...
eXo platform is an Open Source Digital Workplace Software designed for enterprises to enhance employee engagement. It connects employees, tools and information in one employee centric digital hub with modern intranet, collaboration tools and knowledge base. ...
To strengthen communication, the tool offers News, Page creation, External media, Social activity streams and Social network. The collaboration is feasible through availability of features like Spaces, Documents, Tasks, Calendars, Activity stream and Chats. Other relevant tools for empowerment and reward includes Business applications, Workflows, Knowledge base, Unified search, Notifications, Mobile, Gamification, Kudos, Tokens, Blockchain wallet and Perk store.
The platform adheres to the Java EE stack and leverages open-source components. It stores data in the file system as well as in a relational database through either JPA or JCR APIs.
ClickHelp
ClickHelp - Innovative Software Documentation Tool
ClickHelp is a feature-rich documentation tool offering single-sourcing, review workflows, and reporting. Customization and branding are flexible for team use.
PhaseWare Tracker
The fully configurable customer support solution
Phaseware-tracker streamlines customer service management through all process phases. Comprehensive software solutions are provided by PhaseWare.
Screencastify
Screencastify Screen Recorder for Chrome
Screencastify is a top Chrome screen recorder for education, allowing users to record, edit, and share videos quickly. It helps create lesson videos, assignments, and tutorials for easier assessments. ...
Document360
The Knowledge Base Platform, engineered for growing companies
Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...
It is trusted by many fortune 500 companies from 40+countries.
It creates and manages knowledge base articles with powerful out-of-the-box documentation features.
Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.
Fiix
Asset Maintenance Management Software | Fiix
Fiix, an AI-powered CMMS platform, is trusted by over 4,000 maintenance teams to enhance asset management and performance. Asset maintenance is streamlined using Fiix's software.
USU Knowledge Management Platform
Sharing Knowledge in every Customer Service....
USU-knowledge-management-platform provides quality-assured, automated content for customer service. Rapid depiction of information is ensured by the software.
Bloomfire
Best in Class Knowledge Sharing Platform
Bloomfire is a knowledge sharing platform to create one secure, searchable and easily accessible platform. The solution helps eradicate information silos by allowing the teams to securely share content with their peers. ...
The platform primarily offers Knowledge management, content organization and management, AI-powered search, Community-powered Q&A, content organization, Email and in-app notifications, Multimedia content sharing, Role-based management, content moderation, Publishing and Engagement features, Salesforce and Google Apps integration, Unlimited groups and sub-communities.
The AI powered search deep indexes every word and creates automatic tags. The platform gives users the flexibility to create impactful content by using rich media like images, videos etc. Every post gives users the option to comment, ask questions or share answers, like, share and follow.
ServiceNow® Knowledge Management
Knowledge Management | ServiceNow
Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.
PageUp
Powerful HR Software for Talent Management
Shelf.io and PageUp, both strong in the Knowledge Management space, have distinct strengths. Shelf.io stands out for large enterprises, focusing on AI-powered analytics and robust security features to optimize content and collaboration. In contrast, PageUp shines with its emphasis on training and onboarding, serving a broader range of smaller businesses aiming for streamlined engagement and international scaling. Both products offer comprehensive support options, catering to different operational scales and strategic needs. ...
Axero platform
Axero Solutions:communications and knowledge sharing...
Axero-platform offers highly customizable intranet and social collaboration solutions. Loved by over 6 million people, it includes a 30-day free trial.
Lighthouse Desktop
KMS lighthouse: Knowledge Management System
Lighthouse-desktop enhances customer experience through timely knowledge delivery. The powerful KMS Lighthouse platform offers comprehensive solutions for customer support.
Confluence
Confluence - Team Collaboration Software | Atlassian
Confluence offers robust collaboration features, appealing to large enterprises in software and IT industries, while Shelf.io specializes in knowledge management for smaller markets and marketing firms. Confluence's comprehensive support, combined with its integration capabilities, makes it a versatile tool for content and document management. Shelf.io provides enhanced AI-powered features with a focus on social media management, suitable for teams prioritizing brand engagement and internal communication. Both cater to distinct needs, aligning with their user segments effectively. ...
Media Shuttle
Send Large Files Easier | Signiant
Media Shuttle allows organizations to send and transfer large files with no size limit. Flexibility of access control ensures ease for the Olympics.
PHPKB Knowledge Management Software
Knowledge Management Software to share knowledge with the team
PHPKB is a secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content. PHPKB is perfect for any team, department, company or organization that is looking for a useful way to securely, easily and meaningfully share knowledge with users, customers and staff. ...
PHPKB helps the company to share information with the customers on the company public website or Intranet with a professional-grade searchable, customizable and brand-able knowledgebase platform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing the time the staff or customers spend searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.
Some of its features include a browser-based interface, mobile-friendly knowledge base software, a single knowledgebase system for both internal and external users, control over document lifecycle, automatic document versioning, and many more.
Syniti
Knowledge Platform that unlock and reuse insights and knowledge trapped in data
Shelf.io is a versatile knowledge management tool well-suited for large enterprises, emphasizing internal communications and brand awareness through AI and analytics features. Syniti focuses on document and workflow management, offering advanced compliance and data migration capabilities but lacks industry-specific dominance. ...
BlueSpice MediaWiki
BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki.
BlueSpice is an enterprise distribution of MediaWiki. It enhances the popular Wikipedia software with additional features for professional use.
