Slack Overview
Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.
Use Cases
Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.
Slack Use-Cases and Business Priorities: Customer Satisfaction Data
Slack works with different mediums / channels such as Chat. Slack. and E-Mail.
Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.
Reviews
"With Slack, incident resolution times have come right down. We’re now talking about a matter of minutes, rather than hours." - Rachel Booth
Peer review evidence (same sources as the product rating summary)
"...I also love that I can call or screen share directly from my chat...." Peer review by Kelli F.
"...We have our entire company on Slack which keeps and tracks previous messages where if we forget about something...." Peer review by Steven P., Founder, Computer Software
"...However, the ease of use, slick search capabilities, and document sharing and review via chat is excellent...." Peer review by Verified Reviewer, Information Technology and Services
Slack, Intelligencebank DAM, TaxDome, Claromentis, Google Drive, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Slack
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Slack Customer wins, Customer success stories, Case studies
How does Slack address your Collaboration Challenges?
Why is Slack the best choice for Communication Management?
What benefits does Slack offer for Content Management?
Why is Slack the best choice for Sales Document Management?
Why is Slack the best choice for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Slack, incident resolution times have come right down. We’re now talking about a matter of minutes, rather than hours. Testimonial By Rachel Booth |
|
We manage a fleet that’s on the street 100% of the time, and we needed a communication tool that allows us to get alerts in real time for many different issues. Email doesn’t work. I knew we needed Slack. Testimonial By Alexis Marcadet |
|
It used to take us two days to resolve a case. With the help of Quincy bot in Slack, we’re now 36% faster. If you put that annually, we saved our agents 9,000 hours. Testimonial By Omer Khan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rachel Booth Co-Founder and Senior Product Manager Mettle |
With Slack, incident resolution times have come right down. We’re now talking about a matter of minutes, rather than hours. Testimonial By Rachel Booth |
|
Alexis Marcadet Growth Manager Cityscoot |
We manage a fleet that’s on the street 100% of the time, and we needed a communication tool that allows us to get alerts in real time for many different issues. Email doesn’t work. I knew we needed Slack. Testimonial By Alexis Marcadet |
|
Omer Khan Former Digital Lead for Customer Success Intuit |
It used to take us two days to resolve a case. With the help of Quincy bot in Slack, we’re now 36% faster. If you put that annually, we saved our agents 9,000 hours. Testimonial By Omer Khan |
Curative - Healthcare - Medium
Salesforce (CRM) Lost A $600, 000 Contract To An In House AI CRM
Siemens - Manufacturing - Very Large
Businesses nearly triple AI agent deployments — Salesforce
Curative - Healthcare - Medium
Curative Ditches $600, 000 Salesforce Contract Says 'AI Changes the Economics of Building ...
How to use Slack: Your quick start guide
Frequently Asked Questions (FAQ)
What buyers ask before choosing Slack
What is Slack?
Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.
Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.
Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.
What is Slack used for?
What are the top features of Slack?
Who uses Slack?
What are Slack alternatives?
Where is Slack located?
Peers used Slack for collaboration and communication management
Slack Competitors
Slack Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
Slack Integrations
Slack integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Slack
Software Failure Risk Guidance
?for Slack
Overall Risk Meter
Top Failure Risks for Slack
Salesforce, Inc. News
Salesforce aims to be your enterprise AI harness, touts AIforce
Salesforce introduces AIforce, an enterprise AI harness designed to integrate data and workflows with AI agents without additional integrations. AIforce aims to unify Salesforce's platform layers, including data, applications, and semantics, enhancing enterprise transformation. The platform features zero data retention and packaged agents for industry-specific tasks.
Salesforce and Anthropic Announce Claudeforce: The #1 AI Meets the #1 AI CRM
Salesforce and Anthropic have launched Claudeforce, a strategic partnership that integrates Claude's AI reasoning with Salesforce's enterprise platform. This collaboration introduces Salesforce in Claude, a plugin with 37 prebuilt sales skills, enhancing sales automation and enterprise data integration. The partnership also embeds Claude into Salesforce and Slack, aiming to transform enterprise AI applications and productivity.
Salesforce Quarterly Highlights: FY27 Q2 Product Releases and Corporate Announcements
Salesforce announced several product releases and enhancements in its FY27 Q2 update. Key updates include the launch of Agentic Advisor, Agentforce Commerce, and Agentforce Help Agent, which leverage AI to enhance customer service and commerce capabilities. Additionally, Salesforce introduced new MCP servers for better integration with Slackbot, enhancing CRM functionalities within Slack. These innovations aim to improve customer engagement and operational efficiency across various platforms.
Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management
Salesforce has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management. The recognition highlights Salesforce's strengths in mission-specific case management templates, AI investments, and global compliance. This accolade underscores Salesforce's role in enhancing government agencies' efficiency and responsiveness through AI-driven solutions.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
