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Slack: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Slack
Brand: Slack
Rating: 4.65 (68322 reviews)

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(68322)

AI work management and productivity tools

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Slack Overview

Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.

Use Cases

Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.

Other use cases:

Sales Document Management
Engagement Management
Workflow Management
Training & Onboarding
Conference Call Management
Helpdesk Management
Trade Show Marketing

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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.

Other priorities:

Enhance Customer Relationships
Scale Best Practices
Improve Visibility
Grow Market Share
Improve Stakeholder Relations
Launch New Products
Enter New Markets Internationally Or Locally
Improve Digital And Social Presence
Increase Sales & Revenue
Improve Efficiency
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Improve ROI
Improve Brand Engagement
Improve Consistency
Increase Customer Life Time Value
Manage Risk

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Slack Use-Cases and Business Priorities: Customer Satisfaction Data

Slack works with different mediums / channels such as Chat. Slack. and E-Mail.

Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.

Reviews

"As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provid...e the best experience back to our customer base. It is an essential tool." - Chloe Dean

Slack, Microsoft Teams, Yammer, Workplace from Meta, Salesforce Anywhere, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Slack

Top Industries

Computer Software
Information Technology and Services
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Slack Use Cases

How can Slack optimize your Collaboration Workflow?

Slack facilitates collaboration among teams and external collaborators through instant messaging, file sharing, and integration with other communication platforms. It enhances communication and workflow by streamlining internal processes and eliminating the need for email. Slack's functionality is limited by the lack of a comprehensive file management system for collaborative projects.

"...I like slack because it is a good collaboration software and unlike a typical chatroom, it offers a good amount of security...." Peer review by Jackreece E, Wolfram Ambassador, Computer Software

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How does Slack facilitate Communication Management?

Slack facilitates communication within teams by providing a platform for real-time messaging, file sharing, and integration with various tools. It also enables archiving of messages for future reference. While Slack allows for quick communication and integration with other applications, the lack of a straightforward method to post emails to specific project chats presents a limitation.

"...You can upload your files, talk with anyone with the corporate email linked, send gif, emojis, links, whatever you want...." Peer review by Maria Jose Vergara, Internet

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How does Slack address your Content Management Challenges?

Slack enables content sharing within groups, including documents, images, videos, and links. Users can also integrate external platforms for document sharing and leverage built-in features like upvoting and tagging to engage with content. However, Slack’s search capabilities can be limited, making it difficult to efficiently locate specific conversations or content within channels.

"...Slack allows teams to communicate easily and quickly, sharing links and documents all through the app...." Peer review by Sara O., Content Coordinator, Government Administration

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How does Slack address your Sales Document Management Challenges?

What Are the key features of Slack for Engagement Management?

Slack enables communication and collaboration through instant messaging, file sharing, and video conferencing. It facilitates engagement with colleagues and external stakeholders, including customer follow-ups and team coordination. However, Slack lacks robust organizational features for managing activities and tracking progress.

"...It's easy to set up and helps people working at client sites stay engaged with one another...." Peer review by Verified Reviewer, Management Consulting

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91+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Chloe Dean Customer Success Manager Onfido	As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provide the best experience back to our customer base. I...t is an essential tool. Testimonial By Chloe Dean
Jay Kline Director of Technology – Engineering Enablement Target	For most of the engineers, the biggest thing was going to be both threading and the ability to integrate in with their applications. Testimonial By Jay Kline
Chris Aitchison Head of Technology Up	Slack has been integral to our journey as we’ve gone from an idea, to launching Australia’s most-loved digital bank, to completely dominating the landscape that we created. Testimonial By Chris Aitchison

CUSTOMERS	TESTIMONIALS
Chloe Dean Customer Success Manager Onfido	As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provide the best experience back to our customer base. I...t is an essential tool. Testimonial By Chloe Dean
Jay Kline Director of Technology – Engineering Enablement Target	For most of the engineers, the biggest thing was going to be both threading and the ability to integrate in with their applications. Testimonial By Jay Kline
Chris Aitchison Head of Technology Up	Slack has been integral to our journey as we’ve gone from an idea, to launching Australia’s most-loved digital bank, to completely dominating the landscape that we created. Testimonial By Chris Aitchison

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Deliveroo Food & Beverages	Food & Beverages	CASE STUDY Deliveroo Deliveroo enhanced its data-driven food delivery operations using Slack, improving collaboration and efficiency across teams, leading to faster decision-making and streamlined workflows. Read More
trivago	NA	CASE STUDY trivago The case study highlights the improved employee experience and collaboration achieved by OpenAI using Slack, enhancing productivity and connectivity with tools like Slack Connect and Slack AI. Read More
Onfido Management Consulting	Management Consulting	Case Study Onfido How Onfido takes internal communication to the next level with Slack Read More

Video

How to use Slack: Your quick start guide

Frequently Asked Questions(FAQ)

for Slack

What is Slack?

Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.

Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.

Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.

What is Slack used for?

Slack is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Collaboration, Communication Management and Content Management .