Slack Overview
Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.
Use Cases
Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.
Slack Use-Cases and Business Priorities: Customer Satisfaction Data
Slack works with different mediums / channels such as Chat. Slack. and E-Mail.
Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.
Reviews
"It used to take us two days to resolve a case. With the help of Quincy bot in Slack, we’re now 36% faster. If you put that annually, we saved our agents 9,000 hours." - Omer Khan
Slack, Microsoft Teams, Yammer, Workplace from Meta, Salesforce Anywhere, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Slack
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Slack Use Cases
How can Slack optimize your Collaboration Workflow?
How does Slack facilitate Communication Management?
What Are the key features of Slack for Content Management?
What makes Slack ideal for Sales Document Management?
What Are the key features of Slack for Engagement Management?
91+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It used to take us two days to resolve a case. With the help of Quincy bot in Slack, we’re now 36% faster. If you put that annually, we saved our agents 9,000 hours. Testimonial By Omer Khan |
|
We believe that to become the number one bank, we need to be the number one tech team. To deliver on the expectations of our clients, we need to give our employees access to the best tools, and Slack is one of them. Testimonial By Martin Wildberger |
|
Given the pace of the content creation for all of our different brands, being secretive does not benefit anyone. Slack has really allowed us to encourage openness and transparency. Testimonial By Aya Kanai |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Omer Khan Former Digital Lead for Customer Success Intuit |
It used to take us two days to resolve a case. With the help of Quincy bot in Slack, we’re now 36% faster. If you put that annually, we saved our agents 9,000 hours. Testimonial By Omer Khan |
|
Martin Wildberger Executive Vice President of Innovation and Technology Royal Bank of Canada |
We believe that to become the number one bank, we need to be the number one tech team. To deliver on the expectations of our clients, we need to give our employees access to the best tools, and Slack is one of them. Testimonial By Martin Wildberger |
|
Aya Kanai Editor in Chief of Marie Claire Hearst Magazines |
Given the pace of the content creation for all of our different brands, being secretive does not benefit anyone. Slack has really allowed us to encourage openness and transparency. Testimonial By Aya Kanai |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Publishing
|
Publishing |
Case Study VeepeeRead More |
Professional Training & Coaching
|
Professional Training & Coaching |
Case Study Le WagonRead More |
|
Publishing
|
Publishing |
Case Study VeepeeRead More |
Video
How to use Slack: Your quick start guide
Frequently Asked Questions(FAQ)
for Slack
What is Slack?
Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.
Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.
Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.
What is Slack used for?
What are the top features of Slack?
Who uses Slack?
What are Slack alternatives?
Where is Slack located?
Peers used Slack for collaboration and communication management
Slack Competitors
Slack Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
Slack Integrations
Slack integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Slack
Software Failure Risk Guidance
?for Slack
Overall Risk Meter
Top Failure Risks for Slack
Salesforce, Inc. News
Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew
Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
Salesforce released Agentforce for Retail, an AI skills library to help retailers enhance customer service and automate processes like order management and appointment scheduling.
How Sentosa Development Corporation's transformed guest experiences with Salesforce CRM
Sentosa Development Corporation improved guest experiences using Salesforce CRM, enhancing customer interactions and service efficiency.
Salesforce, Inc. Feeds
Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN
Salesforce.com reported lower-than-expected earnings for the third quarter.
Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool
Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.
Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks
Salesforce reported strong financial results for the third quarter of fiscal year 2025.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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