Slack Overview

Slack is a productivity platform that enhances team communication. It offers faster, better-organized, and more secure interactions than email.

Use Cases

Customers recommend Collaboration, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Slack.

Other use cases:

  • Sales Document Management
  • Engagement Management
  • Workflow Management
  • Training & Onboarding
  • Conference Call Management
  • Helpdesk Management
  • Trade Show Marketing
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Slack.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Visibility
  • Grow Market Share
  • Improve Stakeholder Relations
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Improve Efficiency
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Customer Life Time Value
  • Manage Risk
See all business priorities See less business priorities

Slack Use-Cases and Business Priorities: Customer Satisfaction Data

Slack works with different mediums / channels such as Chat. Slack. and E-Mail.

Slack's features include Alerts: Popups & Notifications, Personalization, Bot, etc. and Slack support capabilities include AI Powered, Chat Support, Email Support, etc. also Slack analytics capabilities include Custom Reports, and Analytics.

Reviews

"Slack was the most efficient way we could connect people, project teams and machines." - Dennis Winter

Slack, Intelligencebank DAM, TaxDome, Claromentis, Google Drive, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Slack

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Slack is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Slack Use Cases

How efficiently Does Slack manage your Collaboration?

How can Slack enhance your Communication Management process?

What Are the key features of Slack for Content Management?

How can Slack enhance your Sales Document Management process?

How does Slack address your Engagement Management Challenges?

91+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Slack testimonial

Dennis Winter

VP, TechOps

Solarisbank

Slack was the most efficient way we could connect people, project teams and machines. Testimonial By Dennis Winter
Slack testimonial

Jay Kline

Director of Technology – Engineering Enablement

Target

For most of the engineers, the biggest thing was going to be both threading and the ability to integrate in with their applications. Testimonial By Jay Kline
Slack testimonial

Ralf Aigner

CEO

Gympass

It was important for us to find a tool that supported our goal of breaking down information silos and ensuring communication transparency. It also had to be a leading company and a pioneer in digital transformation. Slack met all these requirements. Testimonial By Ralf Aigner
CUSTOMERS TESTIMONIALS
Slack testimonial

Dennis Winter

VP, TechOps

Solarisbank

Slack was the most efficient way we could connect people, project teams and machines. Testimonial By Dennis Winter
Slack testimonial

Jay Kline

Director of Technology – Engineering Enablement

Target

For most of the engineers, the biggest thing was going to be both threading and the ability to integrate in with their applications. Testimonial By Jay Kline
Slack testimonial

Ralf Aigner

CEO

Gympass

It was important for us to find a tool that supported our goal of breaking down information silos and ensuring communication transparency. It also had to be a leading company and a pioneer in digital transformation. Slack met all these requirements. Testimonial By Ralf Aigner

Case Studies

Manufacturing

CASE STUDY Godrej & Boyce

Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.

Information Services

CASE STUDY BARC India

BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.

Consumer Goods

CASE STUDY Tata Consumer Products

Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.

Financial Services

CASE STUDY Bike Bazaar

Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.

Manufacturing

CASE STUDY JSW Steel

JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.

Information Technology and Services

CASE STUDY EXL

EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.

Video

How to use Slack: Your quick start guide

Video Thumbnail

Frequently Asked Questions(FAQ)

for Slack

What is Slack?

Slack is the collaboration hub that brings the right people, information and tools together to get work done. It helps to align their teams, unify their systems, and drive their businesses forward.

Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. It offers real-time messaging, file sharing, archiving, and search. It has several internal and external sharing options to receive and share files with anyone. It offers advanced search, filters and sorting that make it easy to get the right files.

Some of its features include conversation channels, private groups, messaging, message history, search, snippets, webhooks, collaboration, fFile sharing, file browsing, voice/video calls, feedback, progress archive, notifications, integrations, synchronization, open API and more.

What is Slack used for?

Slack is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Collaboration, Communication Management and Content Management .

What are the top features of Slack?

Alerts: popups & Notifications, Personalization and bot are some of the top features of Slack.

Who uses Slack?

Slack is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Slack alternatives?

Intelligencebank DAM, TaxDome, Claromentis and Google Drive are popular alternatives for Slack.

Where is Slack located?

Slack is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Slack for collaboration and communication management

Slack Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (212)
Custom Reports

3.99/5 ★

Read Reviews (3108)
Analytics

3.85/5 ★

Read Reviews (511)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (212)
Custom Reports

3.99/5 ★

Read Reviews (3108)
Analytics

3.85/5 ★

Read Reviews (511)

Software Failure Risk Guidance

?

for Slack

Overall Risk Meter

Low Medium High

Top Failure Risks for Slack

Salesforce, Inc. News

Product

Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises

Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.

Product

Salesforce's (CRM) AI Push Gains Momentum With New Pricing Strategy - Insider Monkey

Salesforce has introduced a new pricing strategy for its AI-powered CRM suite, including Agentforce, aiming to accelerate adoption of its artificial intelligence capabilities across enterprise customers. This move is designed to drive broader usage of AI-driven automation and analytics within Salesforces platform, positioning the company for increased market share in the competitive CRM and enterprise software sector. The updated pricing reflects Salesforces commitment to making advanced AI features more accessible and cost-effective for businesses seeking digital transformation.[1](https://www.ainvest.com/news/salesforce-strategic-momentum-agentforce-role-driving-future-growth-2505/?utm_source=openai) [2](https://www.ainvest.com/news/salesforce-agentforce-pricing-revolution-strategic-masterstroke-dominance-ai-driven-crm-era-2505/?utm_source=openai) [3](https://www.reuters.com/technology/salesforce-jumps-latest-ai-tools-set-accelerate-demand-2024-12-04/?utm_source=openai)

Product

As AI Agent Usage Surges, Companies Need a Complete Observability Solution

Salesforce has launched Agentforce Command Center, an observability platform for monitoring and managing AI agent activity. The solution offers tools such as Plan Tracer for troubleshooting and Testing Center for large-scale evaluation of agent responses. This addresses the need for robust governance and optimization as enterprises scale AI agent deployments.

Partnership

PayPal expands Salesforce partnership over Agentforce - TipRanks.com

PayPal is expanding its partnership with Salesforce by integrating Agentforce, aiming to enhance customer service operations and streamline agent workflows. This collaboration leverages Salesforces CRM capabilities to improve PayPals support efficiency and deliver a more unified customer experience.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO