Home Customer Journey and Experience Smaply Smaply Alternatives
Top 22 Smaply Alternatives
Adobe Campaign
Personalize and deliver campaigns across all - online and offline channels.
Adobe Campaign is a Customer Journey and Experience platform used in email automation, delivery and reporting. It allows users to create, coordinate and deliver dynamic campaigns through emails, mobile platforms and offline channels. ...
Adobe Campaign’s key features include email management, cross-channel marketing, segmentation and targeting. The platform’s cross-channel marketing comes with campaign management, campaign reporting, direct mail, email reporting, offer management, preference centers, SMS and push notification tools.
Adobe Campaign also offers multilingual email support to adjust and translate email content based on preferences. The platform integrates with Adobe Analytics, Adobe Experience Cloud and Creative Cloud. Its Adobe Analytics’ integration allows users to conduct cross-channel reporting and understand post-click attribution.
Pega Platform
Pega: Customer Engagement and Digital Process Automation ...
Pega Platform is a Business Process Management Software. Pega Platform is a cloud-based application development platform that gives anyone the power and freedom to create rich user experiences and immersive customer journeys. With an intuitive visual approach to application development, it enables better collaboration between business and IT, faster time to market, and lower costs. ...
Pega’s model-driven, unified approach delivers an enterprise-grade, agile application with a no-code authoring experience. Pega’s end-to-end digital process automation can revolutionize operations with everything from bots that automate tasks and fetch data to case management and BPM. Its AI-powered engagement platform will help customers and employees do more anywhere, any time.
Pega Platform accelerates the rapid low-risk enterprise modernisation to digital government. It supports maximised automation across silos and intuitive solution user experience. It provides optimised end-to-end customer journeys experienced through AI and robotics.
Medallia Experience Orchestration
Orchestrate individualized experiences across all channels
Medallia Experience Orchestration (MXO) converts real-time customer intent into actionable strategies by identifying real-time customer intent and then applying what is learned to make every action the right action for every customer moment. ...
Cyara
Automated CX Assurance Platform
Cyara is a CX Assurance Platform that helps companies increase the quality of the consumer experiences they offer. Through automated testing and monitoring that replicate actual customer interactions across IVR, voice, and digital channels, it aids enterprises in providing faultless customer experiences. It boosts CX effectiveness, innovates more quickly, reduces risk, and optimizes the value of the client. ...
Cyara creates customer journeys that tell the bots how to interact with the systems, testing the network, the applications, and even the back-end data systems. By identifying difficulties with the customer's perspective on how the customer experience applications operate, Cyara enables them to uncover and address any issues before the consumers are harmed.
Some of its features are collaboration tools, parameterized testing, third-party Integrations, test script reviews, computer telephony integration, multi-channel data collection and so on.
Orchestra 7
Enterprise Queue Management System Software - Orchestra 7 Qmatic
Orchestra 7 is a customer journey management solution for queue management and cloud deployment in organizations with distributed locations. Orchestra 7 offers both online appointment booking and ...
Orchestra 7 features include communicate, collect, infrastructure, ecosystem, staff notification, media displays, customer notification, transaction outcomes, customer feedback SaaS, branch customer feedback, counter terminal, reception terminal, hardware monitoring, surface editor, auditing, entry point, digital signage, business intelligence, and more.
NetCracker Customer Experience Management
Netcracker | Customer Experience Management Solution
Netcracker Customer Experience Management assists CSPs in improving and enriching the digital lifestyle by delivering a personalized, relevant, and consistent digital customer experience across all channels. It also offers AI-powered, dynamic customer journeys with contextual adaptation, giving customer service representatives real-time, intelligent customer insights. ...
Netcracker Customer Experience Management unifies all contact channels using an integrated and consistent data model. It automates and improves the customer interaction process, delivering a superior and consistent customer experience through all available communication channels, and ensuring that the right information and targeted offers benefit customers at the right time. Additionally, it enables the quick rollout, automated launch, and open monitoring of marketing campaigns of any complexity.
mParticle Analytics (formerly Indicative)
Product Analytics for Data-Driven Teams
Indicative Analytics is a behavioral analytics platform used for customer analytics. It helps to increase customer lifetime value and enhance customer relationships. It integrates all sources of ...
Indicative helps marketers, product teams, and analysts understand the full customer journey and optimize customer conversion and retain them. It enhances customer acquisition by identifying the behaviors that lead to higher conversion rates and assists to implement product features that keep customers engaged by analyzing their actions over time.
Pointillist Analytics
Pointillist: Customer Journey Analytics Software
Pointillist Analytics offers customer journey analytics software as a SaaS solution to help customers improve the marketing and customer experience. It can be employed across an enterprise to enhance customer acquisition, reduce churn, enhance customer experience, and improve the marketing ROI. ...
Pointillist Analytics provides automated alerts that enable marketing and customer experience teams to automatically engage with each customer at the right time, through the preferred channel and in a relevant, personalized way. It helps businesses to quickly evaluate hypotheses, forecast future behaviour, and determine what the customers are doing before, after and within their journeys.
Pointillist’s customer journey analytics software discloses the actual paths the customers take, as they involve the company across touchpoints and over time. Businesses can measure the impact of customer behaviour on their metrics and key performance indicators like revenue, customer lifetime value, churn, CSAT and NPS. It helps in engaging the customers at optimal points along their journey, in real time and through the most effective channels.
Scuba
The Only Comprehensive Platform for in the Moment Intelligence
Scuba Analytics is a Customer Intelligence Platform that integrates, activates, and enables customer-focused teams to make data-driven choices quickly. Scuba's technology was created in-house by Facebook to meet the issues of monitoring and analysing massive amounts of data in real time. ...
Scuba's no-code data query capability enables sub-second analytics, ingesting, processing, and analysing data in real-time, allowing organisations to make quick, data-informed decisions, respond to changing conditions, and power decision intelligence across all customer interactions and streaming data to transform experiences.
UpMail
Digitalising your sales process whilst enriching your customer buying experience.
UpMail is a cloud-based sales enablement platform that plugs directly into the email, providing the teams with structured sales communications to drive sales consistency and sales efficiency when responding to, or reaching out to the customers. Used in businesses with a sales team engaged in one-to-one selling and are configured to optimize the flow and structure of sales communications. ...
UpMail provides a platform for teams to access approved communications that are on-brand, on-message and specific to the business objective, be that prospecting for new business, nurturing customer relationships, or closing deals.
It easily creates dynamic templates that are preloaded with content that can be easily swapped, content recommendation engine for message creation, sending group emails, effortless eSignature integration, top sales insights and more.
Salesforce Journey Builder
Journey Builder: Personalized Digital Marketing Solutions - Salesforce ...
Salesforce Journey Builder is a Customer Journey and Experience Software. Salesforce Journey Builder is a personalized digital marketing solution for each stage of the customer lifecycle. It helps to build multi-channel campaigns and personalize messaging. ...
Salesforce Journey Builder centralizes customer data and behaviour to create intelligent communications and interactions for a personalized customer experience. Journey Builder gives comprehensive data about customers based on purchase history, previous interactions, browsing behaviours, and attributes. It ensures messages are aligned and consistent across all marketing channels. Communication is streamlined with email, web landing pages, apps, targeted ads, push notifications and SMS for customers to access information right when they need it. Journey mapping feature enables to visualize simple and complex strategies for reference and revision.
Salesforce Journey Builder enables developers to develop a seamless experience across local partner networks and corporate marketing. It can optimize each customer journey by understanding engagement, individual and aggregate journey data, with deep analytics.
SundaySky
The Personalized Video Marketing Cloud
SundaySky is a Customer Journey and Video Experience platform. SundaySky’s personalized video marketing platform enables brands to deliver scalable one-to-one video experiences that foster long-term customer relationships. SundaySky empowers marketers to easily create, manage and optimize real-time personalized video programs throughout the customer lifecycle. ...
Users can create new stories by selecting scenes from a scene library. Users can manage video with SundaySky by leveraging design templates to develop the most optimal video experience. Personalized videos can be delivered through multiple channels, such as web pages, emails, SMS, MMS, pre-roll ads, IPTV and mobile apps, to enable viewing on smartphones, tablets, desktops and set-top boxes. With SundaySky, user can monitor video performance, review survey results and download reports on program performance directly from the platform. Its optimization capabilities are enhanced to automatically adapt creative based on performance.
Calabrio Quality Management
Contact Center Quality Management | Calabrio Quality Management
Calabrio Quality Management helps to drive continual improvement in the customer experience, making it easy to capture the full agent and customer experience in the contact center to monitor, evaluate, and improve quality. It helps to scale best practices, enhance customer relationships, and improve efficiency. ...
Calabrio Quality Management helps to identify the customer interactions that provide the best insight into performance and streamline evaluation, making the most of each evaluator's time. It also helps to drive key performance metrics, gain a holistic view of the customer experience, increase employee engagement and so on.
Its key features include record every relevant call every time and monitor live interactions, Streamlined tools, and customizable evaluations for faster, more accurate quality evaluation, and deliver timely feedback to drive employee engagement and self-improvement.
Roojoom
roojoom.com - THE AUTONOMOUS DRIVER FOR YOUR CUSTOMER JOURNEYS
Roojoom is a personal customer journey platform that enables brands to gain control over every customer's journey, advancing business objectives such as service utilization, up-selling, self-service, and brand loyalty. It supports all types of customer journeys throughout the customer lifecycle from acquisition to utilization to retention, customer service self-care and agent-based journeys. ...
Roojoom’s platform outperforms the standard playbook for customer engagement and replaces linear, segmented communications campaigns with AI-based personal engagement journeys, enabling marketers to focus on what they want to achieve, while having AI carry out the “how”.
It offers distinctive value in significant and complex journeys, involving many potential objectives to communicate to each customer. AI is used to predict the most impactful actions and messages to present to a customer at a single interaction throughout the journey. The platform optimizes business goals (KPIs) such as customer retention, customer spend, NPS and more.
Cerebri AI
Measure and Lift your KPI for Customer Success
Cerebri AI is a company that develops and sells CVX - Cerebri Value CX, a software platform that uses AI and reinforcement learning to raise customer engagement and financial success. Cerebri Values CX ( CVX ) analyzes every customer journey, one per customer, across the functions – sales, marketing, support. It measures customer engagement and uses these engagement values to drive financial results – up-selling, cross-selling, managing churn and risk etc. The platform automates the process from data ingestion to the insights, called the Next Best Action{set}s. ...
Cerebri AI’s Cerebri Values is a measure of customer experience (CX) and measures the impact of next best actions on customers' commitment to brands and propensity to spend, maximizing customer-related KPIs.
Cerebri AI drives customer engagement and sales at the same time without compromising on any one of them. Ready to deploy, complete UX solution for managing the customer journeys via APIs. Cerebri AI is driven by object-oriented AI?and?reinforcement learning modelling methods for faster deployment, scalability and higher reliability.
BryterCX Journey Management Suite
Customer Journey Management Solutions
BryterCX Journey Management Suite is a true customer journey management tool for customer-centric organizations to visualize, measure, monitor and optimize customer journeys. It helps to enhance customer relationships, increase sales and revenue and improve ROI. ...
BryterCX helps to transform omnichannel event data into a clear map of customer behaviors and journeys and helps companies to monitor and measure the true customer journeys against key benchmarks to identify friction and quickly remediate issues to improve customer satisfaction, optimize frontlines and increase digital containment.
Its features are, uncover the impact digital channels have on customer journeys and sub-journeys, measure changes in the customers' behavior to reduce costs and increase self-service, understand customer experience by analyzing the entire journey behind the NPS or CSAT score, measure the impact the frontline has on the customer journey and more.
