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SmartSurvey: Reviews, Testimonials and Expert Opinions
(3729)Feedback Management Tool to create online surveys and forms
Top 42 SmartSurvey Alternatives : 2025
Opinion Stage
Create Quizzes & Surveys That Get Better Results
Opinion stage is an interactive content creation platform that offers more engagement, leads, revenue and insights. It is suited for businesses looking to provide interactive customer experience that converts traffic to measure business growth. ...
It primarily features content marketing, lead generation, audience feedback & insights, ad revenue, online voting, assessment tool, product finder and quiz competitions. It offers deep insights on user engagement with powerful analytics dashboard that supports to increase revenue with ad visibility and click through rates.
It provides interactive content marketing campaigns that boosts engagement & social sharing, generates leads, increases lead conversion rate and extracts actionable insights. It offers both performance and result reports that show different visual displays and breakdown of the result.
Zenloop
Feedback Management to Automate customer retention.
Zenloop excels in managing customer loyalty with strong analytics and integration, appealing to enterprises and consumer goods industries. It offers robust 24/7 support and targets promotions heavily. SmartSurvey stands out with engaging survey tools and extensive custom reports, popular in mid-market and government sectors. It leverages social media effectively and supports users with 24/7 assistance. Businesses can choose Zenloop for comprehensive loyalty solutions, or SmartSurvey for dynamic survey needs. ...
Listen360 Customer Engagement Platform
Customer feedback tool to make products and services more meaningful to the customers you serve.
Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services. ...
Listen360 enables insights and metrics to be leveraged from customer feedback that can be monitored through dashboards that provide real-time view of brandwise location wise NPS scores, and other key performance data. Customer feedback is captured through emails, web portals, IVRs, after every customer transaction.
Listen360 enables streaming of customer testimonials into social media channels and the website. It also supports customer growth by enabling existing customers to share promotional offers and referrals through social media. Reports feature enables study of insights on customer preferences, demographics and other data.
Simplesat
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations. ...
Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.
Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.
Thematic
Feedback Analysis Platform to Unlock the value of product
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions. ...
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
AskNicely
Customer Feedback tool to win on customer experience
AskNicely is a robust tool designed for large enterprises focusing on customer feedback management with strong capabilities in collecting feedback, measuring NPS, and engaging users through conversational surveys. It excels in customer satisfaction improvement and has comprehensive support features like 24/7 availability. On the other hand, SmartSurvey targets mid-market users, emphasizing feedback collection and social media management, playing an essential role in brand awareness and efficiency improvement. It provides solid analytics and compliance features but with more traditional support methods. ...
InMoment
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships. ...
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
Medallia Experience Cloud
SaaS platform to reveal customer insights, and make them actionable
Medallia Experience Cloud excels in providing a comprehensive suite of customer feedback tools, tailored primarily for small to enterprise-scale businesses with strong traction in hospitality and retail. Conversely, SmartSurvey is well-aligned with mid-sized to large enterprises, with a notable presence in government and transportation sectors. Each product offers unique features like advanced analytics in Medallia and robust integration capabilities in SmartSurvey, catering to their respective core markets. ...
Sogolytics
Actionable survey data with advanced data management and enterprise online survey software
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers. ...
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
SmartSurvey excels in feedback collection, catering predominantly to government and transportation sectors, with strong support for mid to large enterprises. Qualtrics offers comprehensive capabilities for customer engagement and market research, often preferred by education and consulting industries, and serves both small and large businesses effectively. Both offer robust vendor support with 24/7 options, but Qualtrics provides more advanced training. Overall, smart-survey focuses more on data management and report generation, while Qualtrics emphasizes engagement and market insights. ...
Feedier
Next generation feedback tool that automatically collects real-time feedback
SmartSurvey and Feedier offer robust solutions for customer feedback management, addressing distinct needs across various industries. SmartSurvey excels in customer satisfaction and government sectors, with strong mid-market and enterprise alignment. Feedier has a presence in marketing and advertising. Its features meet large enterprise needs with strong support. Their capabilities cater to different operational scales and objectives, making each suitable for specific business landscapes. ...
Qualtrics CoreXM
Experience Management Software to gather experience insights and take action
Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time. ...
It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.
Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.
Google Forms
Online Surveys to collect and organize information
SmartSurvey and Google Forms both thrive in the Customer Feedback Management arena, yet they cater to distinct user demands. SmartSurvey excels with engaging surveys and feedback collection, ideal for mid-sized and large enterprises, particularly in government and transportation sectors. Meanwhile, Google Forms leverages powerful integration and data management, serving a broader spectrum of industries, from education to IT, and larger businesses. Their vendor support showcases Google's expansive reach, although SmartSurvey provides a strong 24/7 assistance for dedicated clients. ...
Nicereply
Customer feedback software to collect customer feedback and improve the quality of services
Nicereply excels in comprehensive feedback management, focusing on customer satisfaction with capabilities like measuring CSAT and NPS. Its robust 24/7 support and predominance in the computer software and IT sectors make it ideal for enterprises needing reliable customer insights and helpdesk management tools. SmartSurvey, on the other hand, is tailored for engaging customers across platforms, including social media. Its industry strength lies in government and transportation, making it suitable for diverse environments seeking better brand awareness and communications. ...
Ambassify
Employee Engagement and Advocacy solution
Ambassify is an employee engagement and advocacy solution that enables to manage and measure the employee engagement efforts. It helps to build brand awareness and improve ROI. Ambassify platform ...
Ambassify helps to increase workplace productivity through employee advocacy, boosts the social media reach and engagement, deal with negative comments and reviews, increase sales with a minimal investment in employee advocacy, and position the employees as thought leaders.
Survicate
Customer feedback tool to understand the prospects better
SmartSurvey and Survicate cater to diverse industries with robust feedback mechanisms. SmartSurvey thrives in government and transportation, emphasizing security and detailed reporting. Survicate excels in the tech and retail sectors, boasting strong integration capabilities and analytics. Both aim to enhance customer satisfaction but serve different business scales. ...
Verint Messaging
Customer Engagement on Private Messaging Channels
Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics. ...
Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.
Zonka Feedback
Feedback Software & Survey App to collect feedback from customers and employees
SmartSurvey and Zonka Feedback both provide robust solutions in the Customer Feedback Management space. SmartSurvey is tailored for larger organizations, excelling in detailed analytics and diverse industry applications. It supports comprehensive vendor options and integrates seamlessly into large-scale operations. Zonka Feedback, on the other hand, focuses on enhancing customer satisfaction with its strong feedback collection tools. It suits small to mid-sized enterprises in health care and retail sectors, providing basic yet essential integration capabilities. The choice between the two largely depends on operational scale and industry focus. ...
GetFeedback
Feedback Management Tool to Collect, Integrate, Visualize CX data
GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI. ...
It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.
Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.
QuickTapSurvey
Survey Software for Data Collection to capture leads and customer feedback
QuickTapSurvey is a survey tool that helps to capture leads and customer feedback. It creates the survey or mobile form in minutes and capture data anywhere with the offline survey app. It helps to enhance customer relationships, improve ROI and improve internal communications. ...
QuickTapSurvey helps in collecting data at events or out in the field without missing a beat with fast, actionable insights. It also creates comprehensive online market research surveys and analyzes data in minutes.
Some of its features include mobile data capture using lead capture app, offline lead collection, branding and personalization, auto-reply emails, instant data access, analytics and reporting and more.
SurveyMonkey
Online Survey Software to create and send surveys
SurveyMonkey dominates the Customer Feedback Management space with a robust suite of capabilities. It's geared towards large enterprises seeking comprehensive feedback and analytics solutions. Meanwhile, SmartSurvey caters to niche markets like government and transportation, offering simpler tools for smaller teams. Both platforms aid in improving customer satisfaction and could benefit varying business strategies in distinct ways. ...
UserTesting
Feedback tool for real-time feedback from real customers
UserTesting and SmartSurvey are both pivotal in the Customer Feedback Management market. UserTesting excels in engaging conversational surveys and automated workflows, aligning with the needs of marketing and small to enterprise businesses, predominantly in the internet and retail sectors. SmartSurvey, on the other hand, is adept at collecting feedback and measuring customer satisfaction, with a strong foothold in government administration and transportation sectors. While UserTesting offers robust analytics and integrations, SmartSurvey focuses more on compliance and security, making it appealing to industries with regulatory complexities. ...
SurveySparrow NPS
Survey Platform that turn customers into Promoters.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others. ...
The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.
The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.
SurveySparrow Enterprise
SurveySparrow | Online Survey Platform
SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers. ...
It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.
Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.
SurveyLegend
Survey App to create mobile-friendly surveys with ease
SurveyLegend is an Online Survey Management Software that creates custom, interactive surveys, forms, questionnaires, and polls on any device. It enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. ...
SurveyLegend equips users with a useful drag and drop editor, allowing users to add, edit and remove survey content easily. Also provides users with over 70 pre-designed themes which users can utilize to create attractive surveys, facilitates customizable branding by enabling users to upload custom backgrounds, logos and images. It can share their surveys on Social media platforms like Facebook, Twitter, Linked In and Google+ as well as embed their surveys directly onto their websites or blogs.
Some of its features include creating surveys however and wherever the user wants, engaging respondents by using visual surveys, designing smarter surveys, forms or polls, using logic and branching, sharing surveys, and more.
Instabug
Feedback Tool to Accelerate the Entire Mobile Team Workflow
Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process. ...
As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.
Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.
Qualtrics Customer Experience
Customer Experience Management to understand the customers’ experiences and take the right actions
SmartSurvey and Qualtrics Customer Experience both cater to customer feedback management but serve different user needs and industry focuses. SmartSurvey excels in government and transportation with strong mid-market support, offering extensive feedback and communication features. Qualtrics targets mid-market and small businesses, with a robust suite for market share growth, featuring AI tools and extensive 24/7 support. ...
Zoho Survey
Survey Software to experience the craft of survey creation.
Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research. Zoho Survey provides users with ...
Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results
Alchemer Enterprise Feedback Management Platform
Online Survey Software that helps you transform to a truly customer-centric organization
The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one. ...
Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.
Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.
Blue Platform
Blue | Experience Management | Software ...
SmartSurvey and Blue Platform both serve the Customer Feedback Management space but cater to distinct business needs. SmartSurvey excels in comprehensive feedback collection, analytics, and social engagement, making it a favorite among large enterprises and government sectors. Blue Platform, meanwhile, focuses on smaller-scale operations and enhancing digital presence, appealing to the education and marketing industries. The choice between them depends on your business size and industry focus. ...
CustomerCount
Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously
CustomerCount is a Customer Feedback Management System that provides intuitive real-time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve the bottom line. ...
CustomerCount collects, measures and reports customer feedback through branded, customized online surveys and these surveys are formulated to measure the quality of the customer experience with the organization across three primary touch-points.
Key features include survey design that maximizes return rates, survey reporting, on-site service requests with real-time alerts, CRM integration to manage customer experience in a real-time reality, keatext text analytics to minimize response time, SMS surveys for customer service and feedback, and CEM solutions streamlining customer feedback.
Customer Thermometer
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
SmartSurvey and Customer Thermometer are both tailored towards customer feedback management, yet they cater to different industry needs and operational scales. SmartSurvey excels in serving government and transportation sectors, offering robust analytics and compliance features primarily to mid-market and large enterprises. Customer Thermometer, while also strong in feedback collection, focuses more on telecom and computer software sectors with a streamlined, AI-powered offering that suits smaller enterprises. ...
Sprinklr Service
Leading digital-first, proactive customer service solution.
Sprinklr Service is a unified customer care platform for customer support and customer success teams to automate, resolve and measure customer support issues. It primarily helps with customer ...
It comes with automated technology focused on AI.
QuestionPro Survey
Free Online Community Software Platform | QuestionPro
QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence. ...
It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.
Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.
Wufoo
Online Form Builder with Cloud Storage Database | Wufoo
Wufoo's online form builder allows custom form creation in minutes. It supports registration, application, surveys, contact, and payment forms with cloud storage.
UserVoice
Feedback Management Tool to understand what the customers want
UserVoice and SmartSurvey both excel in the Customer Feedback Management category, but cater to different needs. UserVoice is tailored for large enterprises in the tech sector, with powerful international marketing and compliance features. SmartSurvey is ideal for mid-market organizations, especially in government and education, with extensive analytics and social media integration capabilities. ...
SightMill Net Promoter Score Software
SightMill Helps You Measure Customer Satisfaction With Net ...
SmartSurvey offers robust feedback collection and customer engagement through extensive survey tools, analytics, and integration capabilities. It serves diverse industries and multiple customer segments, supported with 24/7 service. SightMill focuses on measuring customer satisfaction via net promoter scores, with essential integration and analytics features. It is primarily used by large enterprises in the IT and internet sectors with basic support options. ...
fishbowl
Fishbowl marketing solutions and analytic solutions for restaurants
Fishbowl boosts ROI by refining guest insights with its CDP, CRM, and marketing automation tools. These solutions are tailored for restaurants.
Qualaroo
Customer and User Feedback Software
Qualaroo and SmartSurvey both serve the customer feedback management space, but cater to different operational needs and industries. Qualaroo focuses on data analytics, custom reporting, and social media integration, making it suitable for tech-centric industries. SmartSurvey has a broader reach with extensive survey capabilities and strong compliance features, appealing to sectors like government and education. Choosing between them boils down to prioritizing advanced analytics versus comprehensive survey tools and compliance needs. ...
Tall Bob
Better mobile experience with SMS and MMS
The complete mobile messaging platform, delivered with clever functionality, rich interactivity and unprecedented insights.
