Vicidial is an open-source, enterprise-level contact center solution used globally by thousands of companies. It offers a full range of features for effective customer communication.

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...

VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.

Smiddle and RingOver present distinct strengths in the Contact Center Software arena. Smiddle excels in enhancing customer relationships and acquiring new clients, with strong support for helpdesk management and sales call management. It primarily serves the banking industry, focusing on enterprise clients. In contrast, RingOver supports diverse industries like Health and IT, with impressive capabilities in sales call management and collaboration to acquire customers and improve efficiency. It caters to large enterprises and provides robust support options, making it suitable for extensive operational needs. ...

Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...

3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Smart-PBX enhances retail communication by streamlining in-store and outbound interactions. Effective communication systems are maintained, improving overall efficiency.

PanTerra Streams and Smiddle are both strong players in the Contact Center Software category. PanTerra Streams excels in improving internal communication and operational efficiency through robust helpdesk management and collaboration features. Smiddle, on the other hand, emphasizes enhancing customer relationships and acquiring customers by providing extensive helpdesk management and sales call management capabilities. While PanTerra Streams is geared towards large enterprises in sectors like Information Technology, Smiddle finds its niche in enterprises focusing on customer engagement, particularly in the Banking industry. ...

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...

Avaya OneCloud UCaaS is favored for mid-market to large enterprises in the IT, insurance, and financial services sectors, focusing on improving internal communications and enhancing customer relations. It supports diverse capabilities like helpdesk management and collaboration. Smiddle suits enterprises seeking to enhance customer relationships and sales growth, emphasizing helpdesk and sales management. It is popular in banking and other sectors. Both offer comprehensive vendor support, but Avaya OneCloud UCaaS covers a wider range of industries and user segments. ...