SOCi: Use-Cases, Insights and Reviews | 2024 Cuspera

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SOCi: Localised Social Marketing

SOCi Overview

SOCi is the marketing platform for multi-location brands, empowering businesses to connect with local audiences. Companies like Ace Hardware and Anytime Fitness benefit from its services across various channels.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using SOCi.

Other use cases:

Content Management
Reputation Management
Advertisement
Social Media Marketing
Helpdesk Management
Workflow Management
Rating And Review Management

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Business Priorities

Enter New Markets Internationally Or Locally and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using SOCi.

Other priorities:

Acquire Customers
Build Brand Awareness
Improve Brand Engagement
Improve ROI
Enhance Customer Relationships
Increase Sales & Revenue
Grow Market Share
Launch New Products
Improve Stakeholder Relations
Scale Best Practices
Improve Efficiency

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SOCi Use-Cases and Business Priorities: Customer Satisfaction Data

SOCi works with different mediums / channels such as Social Media, Offline, and On Premises,

SOCi's features include Dashboard, Templates, Alerts: Popups & Notifications, etc.

Reviews

"SOCi SmartBot provides elevated customer care. It sends a localized response the moment someone engages, allowing us to capture leads at a critical point in the renter’s journey. It’s incredibly valuable!" - Crystal Tolen

SOCi, Brand24, Eclincher social media management, Keyhole, Sendible, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SOCi

Top Industries

Real Estate
Retail
Health, Wellness and Fitness

Popular in

Small Business
Enterprise
Mid Market

SOCi is popular in Real Estate, Retail, and Health, Wellness And Fitness and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on SOCi Use Cases

How can SOCi enhance your Social Media Management process?

Soci streamlines social media management by enabling users to plan, schedule, and publish posts across multiple platforms from a single location. The platform also allows for engagement management, content organization, and time-based posting. A key limitation is that the content library may lack frequent updates and relevant content.

"...I love that it is very similar to posting on your own personal social media accounts...." Peer review by Danielle G., Assistant General Manager , Food & Beverages

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How efficiently Does SOCi manage your Engagement Management?

SOCi Engagement Management provides a centralized platform to schedule, publish, and analyze social media content across multiple locations. It helps businesses optimize content strategy through audience insights and engagement tracking, enabling improved customer interaction and brand value. The system's limitations include the difficulty in finding relevant and engaging content tailored to specific industries.

"...Check out this resource: With SOCi, you can engage with customers in meaningful ways by empowering your local teams to create personalized responses or respond at scale using dynamic text...." Reviews

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How does SOCi address your Communication Management Challenges?

The system enables users to schedule and publish social media content across multiple platforms, simplifying social media management. The system provides a central dashboard for monitoring reputation and managing social media posts. However, the system is susceptible to outages and errors that can disrupt scheduled posts.

"...[ts_bullet_primary] Bark, a parental control app that monitors children's email and social networks for potential safety concerns, raised $9 million in Series A funding...." Term Sheet Wednesday, August 29

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How efficiently Does SOCi manage your Content Management?

The platform provides a centralized location for managing social media content, enabling efficient scheduling and content creation across multiple accounts. The platform facilitates content approval workflows and provides features for analyzing content performance. Limitations include a limited selection of readily available content for immediate posting.

"...Creating custom content, launching ads, and compelling results for each individual location has been time-consuming and inefficient...." Testimonial by Marti Janson, Former Chief Client Officer, Mindstream Media Group

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How does SOCi address your Reputation Management Challenges?

SOCi is a social media and reputation management platform designed for companies with multiple locations. It provides a centralized hub for managing online reputation, social media posting, and content creation. SOCi integrates various social media and review sites into a single dashboard, streamlining reputation management tasks. The platform has limitations in integrating its local listing system with reputation management and social platform posting systems.

"...This year s list featured several LSA members, including: #60 SOCi Founded in 2012, SOCi specializes in social media and reputation management for multi-location brands...." Marketing Industry Makes Up Majority of Inc. 5000 Fastest-Growing

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44+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SOCi solved their Social Media Marketing needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Crystal Tolen Regional Vice President Case and Associates	SOCi SmartBot provides elevated customer care. It sends a localized response the moment someone engages, allowing us to capture leads at a critical point in the renter’s journey. It’s incredibly valuable! Testimonial By Crystal Tolen
Gary Drummond Marketing Manager, Local Digital Ace Hardware	I’ve started calling the SOCi Community Calendar our ‘easy button,’ for localized marketing. Testimonial By Gary Drummond
Amanda Ludlum Marketing Coordinator Aqua-Tots Swim Schools	Since we started using SOCi, we’ve been able to have complete transparency into how our locations are doing with managing their online reputation. With the ability to respond at scale, track sentiment, and monitor ratings we’ve seen incredible results. Testimonial By Amanda Ludlum

CUSTOMERS	TESTIMONIALS
Crystal Tolen Regional Vice President Case and Associates	SOCi SmartBot provides elevated customer care. It sends a localized response the moment someone engages, allowing us to capture leads at a critical point in the renter’s journey. It’s incredibly valuable! Testimonial By Crystal Tolen
Gary Drummond Marketing Manager, Local Digital Ace Hardware	I’ve started calling the SOCi Community Calendar our ‘easy button,’ for localized marketing. Testimonial By Gary Drummond
Amanda Ludlum Marketing Coordinator Aqua-Tots Swim Schools	Since we started using SOCi, we’ve been able to have complete transparency into how our locations are doing with managing their online reputation. With the ability to respond at scale, track sentiment, and monitor ratings we’ve seen incredible results. Testimonial By Amanda Ludlum

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
DreamMaker Bath and Kitchen Design	Design	Case Study DreamMaker Bath and Kitchen How DreamMaker Bath and Kitchen partnered with SOCi across almost 50 locations and strengthened their local online visibility. Read More
Aqua-Tots Swim Schools Health, Wellness and Fitness	Health, Wellness and Fitness	Case Study Aqua-Tots Swim Schools How Aqua-Tots Swim Schools Leverage SOCi to Improve Their Online Reputation at Scale Read More
Griswold Home Care Hospital & Health Care	Hospital & Health Care	Case Study Griswold Home Care How Griswold Home Care adopted SOCi in October 2019 and has seen a 616% increase in actions taken. Read More

Frequently Asked Questions(FAQ)

for SOCi

What is SOCi?

SOCi is a social media and reputation management platform built to address the complex needs of highly visible multi-location businesses. With its proprietary Content Discovery and Recommendation Engine and Instant Insight scoring algorithms, SOCi is helping businesses and digital marketing firms achieve success in social media.

The SOCi Content Manager simplifies social media collaboration between corporate and local teams. It lets users instantly create and deploy highly customized, targeted local ads. SOCi Listings to create more opportunities for brand engagement and be the next business local consumers engage with, across all locations. SOCi consolidates all reviews and ratings together with social media management, so corporate teams can oversee every location’s localized online presence from one centralized platform.

SOCi Go empowers to create posts, respond to comments and reviews, and post new content across all business locations. Through SOCi, businesses can take control of their local page presence across the top social and review sites — increasing overall brand visibility and preference across these powerful platforms.

What is SOCi used for?

SOCi is a Social Media Marketing Software mainly used by its customers to Enter New Markets Internationally Or Locally and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .

What are the top features of SOCi?

Dashboard, Templates and Alerts: popups & Notifications are some of the top features of SOCi.

Who uses SOCi?

SOCi is used by Real Estate, Retail and Health, Wellness And Fitness among other industries.

What are SOCi alternatives?

Brand24, Eclincher Social Media Management, Keyhole and Sendible are popular alternatives for SOCi.

Where is SOCi located?

SOCi is headquartered at San Diego, CA.

Peers used SOCi for social media management and engagement management

SOCi Competitors

More SOCi Alternatives...

SOCi Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (6)
Analytics	4.81/5 ★ Read Reviews (82)
Custom Reports	4.68/5 ★ Read Reviews (194)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.95/5 ★ Read Reviews (6)
Analytics	4.81/5 ★ Read Reviews (82)
Custom Reports	4.68/5 ★ Read Reviews (194)

Software Failure Risk Guidance

for SOCi

Overall Risk Meter

Low Medium High

Top Failure Risks for SOCi

SOCi, Inc. Profile

Company Name

SOCi, Inc.

Company Website

//meetsoci.com

HQ Location

San Diego, CA

Employees

51-100

Social

Financials

SERIES B

SOCi: Use-Cases, Insights and Reviews | 2024 Cuspera

SOCi: Localised Social Marketing

Failure Risk for SOCi ?

SOCi Overview

Use Cases

Business Priorities

SOCi Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on SOCi Use Cases

How can SOCi enhance your Social Media Management process?

How efficiently Does SOCi manage your Engagement Management?

How does SOCi address your Communication Management Challenges?

How efficiently Does SOCi manage your Content Management?

How does SOCi address your Reputation Management Challenges?

44+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study DreamMaker Bath and Kitchen

Case Study Aqua-Tots Swim Schools

Case Study Griswold Home Care

Frequently Asked Questions(FAQ)

What is SOCi?

What is SOCi used for?

What are the top features of SOCi?

Who uses SOCi?

What are SOCi alternatives?

Where is SOCi located?

Peers used SOCi for social media management and engagement management

SOCi Competitors

SOCi Features

Software Failure Risk Guidance

SOCi, Inc. Profile

Get a personalised risk report for SOCi

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