SOCi: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: SOCi
Brand: SOCi
Rating: 4.5 (2157 reviews)

4.5 5

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(2157)

SOCi: Localised Social Marketing

SOCi Overview

SOCi is the marketing platform for multi-location brands, empowering businesses to connect with local audiences. Companies like Ace Hardware and Anytime Fitness benefit from its services across various channels.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using SOCi.

Other use cases:

Content Management
Reputation Management
Advertisement
Social Media Marketing
Helpdesk Management
Workflow Management
Rating And Review Management

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Business Priorities

Enter New Markets Internationally Or Locally and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using SOCi.

Other priorities:

Acquire Customers
Build Brand Awareness
Improve Brand Engagement
Improve ROI
Enhance Customer Relationships
Increase Sales & Revenue
Grow Market Share
Launch New Products
Improve Stakeholder Relations
Scale Best Practices
Improve Efficiency

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SOCi Use-Cases and Business Priorities: Customer Satisfaction Data

SOCi works with different mediums / channels such as Social Media. Offline. and On Premises.

SOCi's features include Dashboard, Templates, Alerts: Popups & Notifications, etc. and SOCi support capabilities include Email Support, Chat Support, 24/7 Support, etc. also SOCi analytics capabilities include Analytics, and Custom Reports.

Reviews

"SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in commun...icating adaptations and creating those much needed meaningful moments that keep our communities connected." - Susan Goff

SOCi, Brand24, Eclincher social media management, Keyhole, Sendible, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SOCi

Top Industries

Real Estate
Retail
Health, Wellness and Fitness

Popular in

Small Business
Enterprise
Mid Market

SOCi is popular in Real Estate, Retail, and Health, Wellness And Fitness and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on SOCi Use Cases

How does SOCi address your Social Media Management Challenges?

Soci streamlines social media management by enabling users to plan, schedule, and publish posts across multiple platforms from a single location. The platform also allows for engagement management, content organization, and time-based posting. A key limitation is that the content library may lack frequent updates and relevant content.

"...SOCi is the best social posting tool for businesses with multiple locations...." Peer review by Emma U, Marketing Consultant

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How does SOCi address your Engagement Management Challenges?

SOCi Engagement Management provides a centralized platform to schedule, publish, and analyze social media content across multiple locations. It helps businesses optimize content strategy through audience insights and engagement tracking, enabling improved customer interaction and brand value. The system's limitations include the difficulty in finding relevant and engaging content tailored to specific industries.

"...Before SOCi Engagement was dropping due to lack of time to post content...." Peer review by Danielle K., Real Estate

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How does SOCi address your Communication Management Challenges?

How can SOCi enhance your Content Management process?

The platform provides a centralized location for managing social media content, enabling efficient scheduling and content creation across multiple accounts. The platform facilitates content approval workflows and provides features for analyzing content performance. Limitations include a limited selection of readily available content for immediate posting.

"...The SOCi Community Calendar provides corporate administrators the powerful opportunity to create weeks or months worth of pre-scheduled content and ad promotions that local users can utilize for each of their local social accounts...." Case Study Ace Hardware

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What Are the key features of SOCi for Reputation Management?

SOCi is a social media and reputation management platform designed for companies with multiple locations. It provides a centralized hub for managing online reputation, social media posting, and content creation. SOCi integrates various social media and review sites into a single dashboard, streamlining reputation management tasks. The platform has limitations in integrating its local listing system with reputation management and social platform posting systems.

"...AmerisourceBergen, Senior Director, Good Neighbor Pharmacy Marketing and Advertising Carla Frehn Neighborly (formerly The Dwyer Group), Director of Digital Marketing Shaila Palamand OxiFresh Carpet Cleaning, President, CEO, and Founder Jonathan Barnett Greystar, Manager, U.S. Strategic Property Marketing, Programs & Performance Becca Hallisey Pinnacle, Digital Marketing Strategist Jodi Mott Fogelman Management Group, Reputation Manager Jeremy Lawson Waterton Residential, Director, Marketing and Branding Tina Miserendino Case and Associates,..." SOCi Launches Customer Advisory Council Committed to Addressing Critical Social Marketing Needs for Multi-Location Businesses

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44+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SOCi solved their Social Media Marketing needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Susan Goff Director of Brand Management Highmark Residential	SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in communicating adaptations and creating those much needed... meaningful moments that keep our communities connected. Testimonial By Susan Goff
Crystal Tolen Regional Vice President Case and Associates	SOCi SmartBot provides elevated customer care. It sends a localized response the moment someone engages, allowing us to capture leads at a critical point in the renter’s journey. It’s incredibly valuable! Testimonial By Crystal Tolen
Amanda Ludlum Marketing Coordinator Aqua-Tots Swim Schools	Since we started using SOCi, we’ve been able to have complete transparency into how our locations are doing with managing their online reputation. With the ability to respond at scale, track sentiment, and monitor ratings we’ve seen incredible results. Testimonial By Amanda Ludlum

CUSTOMERS	TESTIMONIALS
Susan Goff Director of Brand Management Highmark Residential	SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in communicating adaptations and creating those much needed... meaningful moments that keep our communities connected. Testimonial By Susan Goff
Crystal Tolen Regional Vice President Case and Associates	SOCi SmartBot provides elevated customer care. It sends a localized response the moment someone engages, allowing us to capture leads at a critical point in the renter’s journey. It’s incredibly valuable! Testimonial By Crystal Tolen
Amanda Ludlum Marketing Coordinator Aqua-Tots Swim Schools	Since we started using SOCi, we’ve been able to have complete transparency into how our locations are doing with managing their online reputation. With the ability to respond at scale, track sentiment, and monitor ratings we’ve seen incredible results. Testimonial By Amanda Ludlum

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Ace Hardware Retail	Retail	Case Study Ace Hardware How Ace Hardware Dominates Local Presence With SOCi’S Community Calendar Read More
Cinnaholic Food & Beverages	Food & Beverages	Case Study Cinnaholic How Cinnaholic leverages SOCi to improve online visibility and ultimately win more sales. Read More
BrightStar Care Health, Wellness and Fitness	Health, Wellness and Fitness	Case Study BrightStar Care How BrightStar Care leverages SOCi’s Content Manager to boost local social efforts across business locations. Read More

Frequently Asked Questions(FAQ)

for SOCi

What is SOCi?

SOCi is a social media and reputation management platform built to address the complex needs of highly visible multi-location businesses. With its proprietary Content Discovery and Recommendation Engine and Instant Insight scoring algorithms, SOCi is helping businesses and digital marketing firms achieve success in social media.

The SOCi Content Manager simplifies social media collaboration between corporate and local teams. It lets users instantly create and deploy highly customized, targeted local ads. SOCi Listings to create more opportunities for brand engagement and be the next business local consumers engage with, across all locations. SOCi consolidates all reviews and ratings together with social media management, so corporate teams can oversee every location’s localized online presence from one centralized platform.

SOCi Go empowers to create posts, respond to comments and reviews, and post new content across all business locations. Through SOCi, businesses can take control of their local page presence across the top social and review sites — increasing overall brand visibility and preference across these powerful platforms.

What is SOCi used for?

SOCi is a Social Media Marketing Software mainly used by its customers to Enter New Markets Internationally Or Locally and Improve Digital And Social Presence by Social Media Management, Engagement Management and Communication Management .