Social25 Overview

Discover comprehensive insights into Social25, the leading SMS Marketing platform. Learn more about product features, capabilities and expert reviews based on 40 insights and explore use-cases showcasing how Social25 enhances Engagement management and drives growth.

This is a summary of the comprehensive capabilities and benefits of Social25 based on over 40 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Social25, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Social25 is right for your needs? Our Cuspera AI engine can evaluate how Social25 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Social25 supports business activities such as:

  • Engagement Management

Social25 can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Social Media Chat and Whatsapp for these needs.

Social25 Reviews

11 buyers and buying teams have used Cuspera to assess how well Social25 solved their SMS Marketing needs. Cuspera uses 40 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Social25.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Social25.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp

4.02/5 ★

Read Reviews (3)

"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up

3.64/5 ★

Read Reviews (1)

"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..."
PEER EXPERIENCES
Engagement Management with Social Media, Chat and Whatsapp

4.02/5 ★

Read Reviews (3)

"...Engage with your customer on their preferred social channels to build meaningful and lasting relationships. ..." Connect social direct messaging with Salesforce
engaging and following up

4.02/5 ★

Read Reviews (1)

Case Studies

COMPANY CASE STUDIES
Social25 case study

Mollie
CASE STUDY Mollie

Salesforce Sales Cloud and Marketing Cloud helped Mollie scale faster and improve customer data integration. Mollie switched from HubSpot to Salesforce for better automation and data-driven insights. Gen25 set up a scalable omnichannel platform, enabling personalized campaigns and efficient sales f...lows. The new system connects to Mollie's data lake for analytics and AI. Mollie can now expand internationally and deliver a better digital experience to customers and partners.

Read More
Social25 case study

Moving Intelligence
CASE STUDY Moving Intelligence

Moving Intelligence used Service cloud voice, Amazon connect, and Whatsapp to unify customer interactions and streamline operations. The company faced challenges from fragmented systems after acquisitions, leading to high operational costs. The new solution gave MI a single view of the customer, im...proved communication, and enabled omnichannel support. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now integrates new acquisitions smoothly and has stronger customer relationships.

Read More
Social25 case study

Tribes
CASE STUDY Tribes

Salesforce Sales Cloud helped Tribes manage rapid business growth. Tribes needed a system to handle complex contracts, bookings, and invoicing for their office spaces. Gen25 implemented Salesforce Sales Cloud and GoMeddo for efficient sales, scheduling, and booking management. A new website with re...al-time Salesforce integration improved customer experience and staff productivity. Customers now book rooms online, see live availability, and manage details easily. The new site uses best practices in CRO and SEO, making the online journey better for everyone.

Read More

Based on peer insights

Cuspera recommends Social25 for

Use Cases Engagement Management
Medium Social Media, Chat, Whatsapp
Business Priorities Enhance Customer Relationships, Acquire Customers

IT and Other Capabilities

for Social25

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.16/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.49/5 ★

Read Reviews (5)
Chat Support

3.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.49/5 ★

Read Reviews (5)
Chat Support

3.16/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Social25

Top Failure Risks for Social25

Vendor Profile Details

Company Name

Gen25 Ltd

Company Website

//gen25.com

HQ Location

Gustav Mahlerlaan 350-b, Amsterdam, Noord-Holland 1082 ME, NL

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