Home Help Desk SolarWinds Service Desk SolarWinds Service Desk Alternatives
SolarWinds Service Desk: Reviews, Testimonials and Expert Opinions
(6575)SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Top 47 SolarWinds Service Desk Alternatives
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice and SolarWinds Service Desk both offer comprehensive help desk solutions, but they cater to different business needs. Freshservice excels in offering a wide array of features to support large enterprises with extensive custom report capabilities and integrations. Meanwhile, SolarWinds Service Desk is suitable for enterprises that prioritize training and onboarding, with a stronger focus on compliance and workflow management. Customer segments differ, with Freshservice serving larger enterprises and SolarWinds targeting mid-market businesses. ...
CustomerWise
CustomerWise - TechExcel
SolarWinds Service Desk is ideal for large-scale enterprises needing robust helpdesk management, emphasizing integration, internal communication, and scaling best practices. It supports industries like education and IT, with extensive vendor support and features designed for enterprise use. Meanwhile, CustomerWise serves niche markets such as marketing and advertising, focusing on workflow flexibility and social media management. It offers essential vendor support and is favored among specific large enterprise segments, enhancing customer relationships and sales. ...
OneDesk
Project Management and Helpdesk Software
OneDesk is helpdesk and project management software as a service on a single platform.
Issuetrak
Issuetrak, we work hard for our customers
SolarWinds Service Desk excels in comprehensive helpdesk and workflow management with strong support for large enterprises, combining robust security features and extensive integrations, making it ideal for sectors like education and IT. In contrast, Issuetrak focuses on essential helpdesk capabilities and smaller-scale integration needs, appealing to mid-market and large enterprises seeking fundamental compliance and customizable reporting within the IT services and software industries. ...
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
SolarWinds Service Desk and ManageEngine ServiceDesk Plus are two robust helpdesk solutions that support different business needs. SolarWinds stands out with a high focus on enterprise features, extensive support options, and strong integration capabilities. On the other hand, ManageEngine ServiceDesk Plus caters well to small and mid-market enterprises with its efficient helpdesk management and diverse industry applications. Each product supports unique operational and strategic business goals, guided by varying customer segment preferences. ...
Giva
Cloud Customer Service Software | Giva
SolarWinds Service Desk and Giva both serve the help desk sector, yet they differ significantly in their strengths and customer focus. SolarWinds Service Desk excels in providing robust integration capabilities and comprehensive support across enterprise clients, enhancing customer management and scaling operations efficiently. Giva, on the other hand, offers streamlined help desk management with a focus on customer feedback and satisfaction, serving healthcare and legal industries effectively with its mobile-first approach. ...
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace and SolarWinds Service Desk both serve in the Help Desk domain but cater to distinct user needs. Helprace focuses on enhancing customer relationships with capabilities like customer feedback and engagement management, suited for enterprises in tech-heavy industries like Internet and Computer Software. SolarWinds Service Desk excels in operational scalability with robust helpdesk and workflow management, serving diverse sectors including IT and Education, ideal for both enterprise and smaller organizations seeking integrated solutions. ...
Helpspot
Just Enough Help Desk Software | HelpSpot
SolarWinds Service Desk and HelpSpot both offer robust helpdesk solutions with different emphases. SolarWinds focuses on comprehensive workflow management and extensive integration capabilities, making it ideal for larger enterprises needing customization. HelpSpot, however, is well-suited for smaller businesses that prioritize ease of use in managing helpdesk tasks and customer feedback. Both products offer solid vendor support, but SolarWinds stands out with 24/7 availability, catering to complex operational needs. Each serves distinct customer segments, with SolarWinds appealing mainly to enterprises, whereas HelpSpot serves a mix of small to large organizations. ...
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
SolarWinds Service Desk excels in enterprise-level integration, offering broad helpdesk and workflow management, while Alloy Software focuses on niche industry needs with strong compliance and security features, suitable for smaller firms. Both provide 24/7 support but cater to different customer segments and operational needs. ...
ConnectWise Automate
Remote Monitoring and Management Software | ConnectWise Automate
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation. ...
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience. It comes with support, guide, ...
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
freshdesk
Omnichannel Customer support software
Freshdesk and SolarWinds Service Desk offer distinctive strengths in the help desk software space. Freshdesk excels with comprehensive support capabilities and an extensive feature set, making it well-suited for a wide range of industries, particularly large enterprises. SolarWinds Service Desk, while offering fewer capabilities, emphasizes workflow management and risk management, and appeals to enterprises focusing on ROI improvement and visibility. Each product caters differently to user needs, with Freshdesk focusing on ease of integration and support, while SolarWinds Service Desk prioritizes workflow and training. ...
Zoho Desk
Customer Service Software for Context-Aware ...
Both SolarWinds Service Desk and Zoho Desk are strong contenders in the helpdesk solutions market, with each catering to different user needs. SolarWinds focuses on enterprises needing comprehensive helpdesk, workflow, and communication management with strong vendor support. Zoho Desk, on the other hand, emphasizes helpdesk management, customer engagement, and robust integration options, appealing to a wider range of industries. It provides extensive support and is favored by larger enterprises and IT services firms. ...
Deskpro
Helpdesk Software | Cloud or Self-Hosted, On ...
SolarWinds Service Desk and Deskpro both provide robust helpdesk management capabilities, with a focus on different business needs and user segments. SolarWinds offers extensive workflow, sales document, and customer feedback management, with a user base largely in enterprise and education sectors. Deskpro, with strengths in communication and content management, primarily serves IT and software industries. Each product supports varied operational needs, with SolarWinds focusing on large scale integration and Deskpro excelling in communication channels. ...
LiveAgent
Help Desk & Live Chat Software
LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others. ...
LiveAgent provides Helpdesk support through various channels such as Mails, Live Chat, Call Center, Social Media and Knowledge base for customer self help. Some of the main features of LiveAgent include Slack notifications for ticket details, chat and broadcast messages through Viber, and a Universal Inbox for viewing and responding to tickets from all channels.
Ticket status can be viewed from a single dashboard, Hybrid ticketing enables communication to the customer across different channels with the same ticket.
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication. ...
Salesforce Service Cloud helps to rapidly respond to customer needs on any channel, even from home. They reach the customers on the channels they use most, including mobile messaging, web chat, and social media.
It gives agents a complete, shared view of every customer and interaction, provides one-on-one agent assistance by embedding chat support, supercharge the customer experience with AI-powered chatbots, resolve onsite support issues, and many more.
Teamsupport
Customer Service Software Built for Business to Business
Teamsupport and SolarWinds Service Desk offer distinct advantages for businesses seeking help desk solutions. Teamsupport provides robust capabilities in areas such as help desk and knowledge management while supporting business goals like enhancing customer relationships and improving communication. On the other hand, SolarWinds Service Desk stands out with its workflow management and integration features, aiming to improve internal communication and ROI. Both products offer 24/7 support and cater to a wide range of industries, making them versatile options for different business sizes and needs. ...
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow excels in workflow and helpdesk management, making it popular among small to large enterprises in IT and financial services. Its extensive integrations and comprehensive feature set support scalability and risk management. Conversely, SolarWinds Service Desk specializes in helpdesk and contract management for enterprises in education and software industries, offering robust support and intuitive features to enhance customer relationships and internal communications. ...
ConnectWise Manage
Business Management Software | ConnectWise Manage Business ...
SolarWinds Service Desk shines in enterprise-level help desk management, workflows, and integrations, fitting those who value customer relationships and smooth data migration. ConnectWise Manage is robust in sales and proposal management with a strong presence in IT services, ideal for businesses seeking customer acquisition and enhanced sales processes. ...
Spiceworks IT Help Desk
Cloud Help desk software for IT
SolarWinds Service Desk and Spiceworks IT Help Desk cater to distinct needs within help desk solutions. SolarWinds excels in handling extensive enterprise workflows and offers comprehensive 24/7 support, making it suitable for larger institutions. Spiceworks provides effective helpdesk management and draws a user base from enterprises with simpler needs, due to features like compliance and ease of integration. Both have unique strengths, helping businesses decide based on specific operational and strategic objectives. ...
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako and SolarWinds Service Desk both excel in providing help desk management solutions, though their specializations differ. Kayako is favored by large enterprises, particularly in IT and marketing, due to its engagement focus and integration features. SolarWinds is a preferred choice for enterprises spanning education and IT sectors, offering robust workflow management and data integration. Both offer substantial 24/7 support, helping businesses select based on specific feature needs and industry focus. ...
SysAid
ITSM, Service Desk & Help Desk Software with ...
SolarWinds Service Desk and SysAid both provide robust help desk solutions, but cater to different user requirements. SolarWinds focuses on ease of integration and data handling, making it more appealing for larger enterprises, particularly in education and IT. SysAid shines with its emphasis on workflow management and scaling practices, finding a significant audience in healthcare. Each product offers comprehensive support options, reflecting their commitment to customer satisfaction. ...
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
Help Scout
Simple Customer Service Software and Education
Help Scout and SolarWinds Service Desk offer distinct advantages depending on business needs. Help Scout excels in supporting large enterprises with its tailored helpdesk and communication management capabilities, focusing on enhancing customer relationships and acquiring new customers. It serves industries like software and media production well. Meanwhile, SolarWinds Service Desk provides robust workflow and document management, well-suited for enterprises and the education sector. It emphasizes scaling best practices and improving ROI, making it a strong choice for IT and educational institutions. ...
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
Smith.ai
Generate sales and increase engagement with traffic
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
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- Jeremy T
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
SolarWinds Service Desk supports a broader range of capabilities essential for large enterprises, including workflow and contract management. It targets sectors like education and IT services with strong integration and custom reporting features, aligning well with complex systems. HappyFox Help Desk, while offering a focused scope of capabilities, emphasizes customer engagement and satisfaction, making it more suitable for smaller enterprises, with its prominent presence in IT services. Their distinct vendor support models reflect their adaptability to different operational scales. ...
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
