Sparkcentral Overview

Sparkcentral and Hootsuite offer social media engagement tools to win more likes and track performance. These tools make audience interaction easy and effective.

Use Cases

Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sparkcentral.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Knowledge Management
  • Collaboration
  • Contact List Management
  • Sales Call Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sparkcentral.

Other priorities:

  • Establish Thought Leadership
  • Improve Visibility
  • Improve Consistency
  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Sparkcentral Use-Cases and Business Priorities: Customer Satisfaction Data

Sparkcentral works with different mediums / channels such as Social Media, Twitter, Phone Calls, etc.

Sparkcentral's features include Alerts: Popups & Notifications, Micro Customer Segmenting, Dashboard, etc.

Reviews

"...If you care about your customers, this is a fantastic social engagement platform to use...." Peer review by Jason F., Marketing and Advertising

Sparkcentral, Verint Messaging, Customers.ai, MessageBird, Zendesk For Service, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sparkcentral

Top Industries

  • Utilities
  • Telecommunications
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Sparkcentral is popular in Utilities, Telecommunications, and Marketing And Advertising and is widely used by Large Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Sparkcentral Use Cases

What benefits does Sparkcentral offer for Engagement Management?

What makes Sparkcentral ideal for Social Media Management?

How can Sparkcentral enhance your Helpdesk Management process?

How can Sparkcentral optimize your Communication Management Workflow?

Why is Sparkcentral the best choice for Customer Feedback Management?

21+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Sparkcentral solved their Conversational Marketing needs. Cuspera uses 960 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sparkcentral case study

Amway
Retail
Retail
CASE STUDY Amway

Amway's collaboration with Hootsuite increased global campaign revenue by 500%, with $45 million generated. 96% of ABOs engaged on the new platform, utilizing hashtags over 100,000 times.

Read More
Sparkcentral case study

Amplify
Computer Software
Computer Software
CASE STUDY Amplify

How Hootsuite Boosts Reach, Recruiting, and Revenue with Employee Advocacy

Read More
Sparkcentral case study

The University of Sydney
Education
Education
CASE STUDY The University of Sydney

The University of Sydney improved brand sentiment by 31.5%, Instagram engagement is 4x above benchmarks, and social video views increased by 41% year-over-year through strategic social media alignment.

Read More

Frequently Asked Questions(FAQ)

for Sparkcentral

What is Sparkcentral?

Sparkcentral offers a SaaS platform for digital customer service to listen, support, and engage with the customers on channels they love. It provides a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. It helps to establish thought leadership, enhance customer relationships and acquire customers.

Sparkcentral is a single platform with an Automated Message Distribution (AMD) engine that supports high-growth message volumes like the Automated Call Distribution (ACD). It integrates seamlessly into the enterprise contact center and also features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields the highest agent productivity and best customer experience.

Some of its features include managing all channels with one universal queue, move social conversations from public to private, bridge IVR and voice to messaging channels, take live chat to messaging during out-of-office hours and plenty more.

What is Sparkcentral used for?

Sparkcentral is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Helpdesk Management .

What are the top features of Sparkcentral?

Alerts: popups & Notifications, Micro customer segmenting and Dashboard are some of the top features of Sparkcentral.

Who uses Sparkcentral?

Sparkcentral is used by Utilities, Telecommunications and Marketing And Advertising among other industries.

What are Sparkcentral alternatives?

Verint Messaging, Customers.Ai, MessageBird and Zendesk For Service are popular alternatives for Sparkcentral.

Where is Sparkcentral located?

Sparkcentral is headquartered at 5 E 8th Ave, Vancouver, BC V5T 1R6, Canada.
lightning

Peers used Sparkcentral for engagement management and social media management

Sparkcentral Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (7)
Custom Reports

4.09/5 ★

Read Reviews (76)
Analytics

3.61/5 ★

Read Reviews (30)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.54/5 ★

Read Reviews (7)
Custom Reports

4.09/5 ★

Read Reviews (76)
Analytics

3.61/5 ★

Read Reviews (30)

Software Failure Risk Guidance

?

for Sparkcentral

Overall Risk Meter

Low Medium High

Top Failure Risks for Sparkcentral

Hootsuite Profile

Company Name

Hootsuite

Company Website

https://hootsuite.com/

Year Founded

2008

HQ Location

5 E 8th Ave, Vancouver, BC V5T 1R6, Canada

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES C