Sparkcentral Overview
Sparkcentral and Hootsuite offer social media engagement tools to win more likes and track performance. These tools make audience interaction easy and effective.
Use Cases
Customers recommend Engagement Management, Social Media Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sparkcentral.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sparkcentral.
Sparkcentral Use-Cases and Business Priorities: Customer Satisfaction Data
Sparkcentral works with different mediums / channels such as Social Media. Twitter. Phone Calls etc.
Sparkcentral's features include Alerts: Popups & Notifications, Micro Customer Segmenting, Dashboard, etc. and Sparkcentral support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Sparkcentral analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We improved the response times, we obtained better results in our indicators of customer satisfaction...." Peer review by Jazmin W, Customer Support Professional
Sparkcentral, Verint Messaging, Customers.ai, MessageBird, Zendesk For Service, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sparkcentral
Top Industries
- Utilities
- Telecommunications
- Marketing and Advertising
Popular in
- Large Enterprise
- Mid Market
- Small Business
Sparkcentral is popular in Utilities, Telecommunications, and Marketing And Advertising and is widely used by Large Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Sparkcentral Use Cases
Why is Sparkcentral the best choice for Engagement Management?
What makes Sparkcentral ideal for Helpdesk Management?
How can Sparkcentral enhance your Communication Management process?
Why is Sparkcentral the best choice for Customer Feedback Management?
21+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Sparkcentral solved their Conversational Marketing needs. Cuspera uses 960 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
CASE STUDY AmwayRead More |
|
Education
|
Education |
CASE STUDY The University of SydneyRead More |
|
Computer Software
|
Computer Software |
CASE STUDY AmplifyRead More |
Frequently Asked Questions(FAQ)
for Sparkcentral
What is Sparkcentral?
Sparkcentral offers a SaaS platform for digital customer service to listen, support, and engage with the customers on channels they love. It provides a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. It helps to establish thought leadership, enhance customer relationships and acquire customers.
Sparkcentral is a single platform with an Automated Message Distribution (AMD) engine that supports high-growth message volumes like the Automated Call Distribution (ACD). It integrates seamlessly into the enterprise contact center and also features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields the highest agent productivity and best customer experience.
Some of its features include managing all channels with one universal queue, move social conversations from public to private, bridge IVR and voice to messaging channels, take live chat to messaging during out-of-office hours and plenty more.
What is Sparkcentral used for?
What are the top features of Sparkcentral?
Who uses Sparkcentral?
What are Sparkcentral alternatives?
Where is Sparkcentral located?
Peers used Sparkcentral for engagement management and social media management
Sparkcentral Competitors
Sparkcentral Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Sparkcentral
Overall Risk Meter
Top Failure Risks for Sparkcentral
Hootsuite Profile
HQ Location
5 E 8th Ave, Vancouver, BC V5T 1R6, Canada
Employees
501-1000
Social
Financials
SERIES C
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How can Sparkcentral optimize your Social Media Management Workflow?