Spektrix Overview

Spektrix addresses the challenge of managing ticket sales and audience engagement for arts and cultural organizations. It offers a comprehensive solution that combines box office management with marketing and fundraising capabilities. This software enhances customer experiences by integrating ticketing with CRM functionalities, allowing organizations to tailor interactions and build lasting relationships with patrons. Spektrix supports the arts and live entertainment sectors by streamlining operations and providing valuable insights into audience preferences and behaviors. This can lead to increased ticket sales and improved ROI through targeted marketing campaigns and efficient resource allocation.

Use Cases

Customers recommend Engagement Management, Relationship Management, Contact List Management, as the business use cases that they have been most satisfied with while using Spektrix.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • Membership Management
  • Loyalty Management
  • Training & Onboarding
  • Promotion Management
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Spektrix.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
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Spektrix Use-Cases and Business Priorities: Customer Satisfaction Data

Spektrix works with different mediums / channels such as Website. Offline. and Causes And Charity.

Spektrix's features include Ticketing, and Personalization. and Spektrix support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Spektrix analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We chose Spektrix to solve a few problems--getting our database and patron transactions in one place, control over ticket prices and fees that add up when using third party ticket companies and the ability to collect data on patrons which helps us further engage our community...." Peer review by Karen E., Patron Services Manager

Spektrix, belong to a category of solutions that help Event Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Spektrix provides leading box office and theatre ticketing software. Exceptional customer experiences are created for arts and cultural organizations.

Popular Business Setting

for Spektrix

Top Industries

  • Entertainment

Popular in

  • Small Business

Spektrix is popular in Entertainment, and is widely used by Small Business,

Spektrix Customer wins, Customer success stories, Case studies

How efficiently Does Spektrix manage your Engagement Management?

What solutions does Spektrix provide for Relationship Management?

How can Spektrix optimize your Campaign Management Workflow?

12 buyers and buying teams have used Cuspera to assess how well Spektrix solved their Event Management needs. Cuspera uses 196 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Event Management needs.

 

How Storyhouse Built a Fully Integrated Tech Stack with Spektrix

Storyhouse, a UK arts center, integrated Spektrix's technology to streamline its operations, enhancing customer journeys and data insights. By adopting Spektrix, Storyhouse improved its ticketing, CR...M, and membership processes, and leveraged partner solutions like Artifax for event management and VisitOne for digital memberships. This integration allowed Storyhouse to offer seamless customer experiences and gain comprehensive insights into customer behavior.

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Wolverhampton Grand Theatre - Entertainment

Spektrix helped Wolverhampton Grand Theatre connect marketing and outreach to grow and diversify their audience. After Covid closures, the team used Spektrix tools for refunds, donations, and credits..., keeping audiences engaged. They adopted TikTok for community engagement and ran campaigns with a 'No discounts' policy, leading to earlier, full-price bookings. The theatre improved access for visitors, with regular relaxed performances and better support for customers with access needs. Outreach and marketing teams worked together to reach underrepresented groups, increasing attendance from South Asian and Black African & Caribbean communities.

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Saratoga Performing Arts Center - Entertainment - Large

Spektrix helped Saratoga Performing Arts Center boost donations by over 700%. The team switched from Theatre Manager to Spektrix for ticketing, marketing, and fundraising. Staff saved time by automat...ing tasks and using integrated partner solutions. Flexible box office tools increased reattendance, with 1-2% more patrons attending three or more events. Centralized patron records made donor management easier and improved member relationships.

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Opera Holland Park - Entertainment - Medium

Spektrix helped Opera Holland Park improve accessibility for their audiences. The team used Spektrix to let customers identify access needs and book half-price tickets online. They updated their webs...ite with detailed access information. After reopening in 2021, 20% of seats became step-free, and online booking made access easier. Customer feedback showed the new process was intuitive and inclusive.

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Royal Exchange Theatre - Entertainment

Spektrix Ticket Subscriptions helped Royal Exchange Theatre sell season tickets online for the first time. The theatre offered both season tickets and memberships, making it easy for customers to cho...ose. Season tickets gave a 25% discount for booking all four main stage plays. Marketing focused on the discount and quality of shows. The new system helped rebuild audience loyalty and encouraged people to try new plays. Memberships grew after targeted emails, and season ticket holders increased, though not yet to pre-pandemic levels.

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Freeman Arts Pavilion - Entertainment - Medium

Spektrix helped Freeman Arts Pavilion fix ticket sales problems. Their old system was slow and hard to use. With Spektrix, they sold 51,546 tickets and made $3,246,016 in revenue during their first b...ig onsale. Donation income grew by 400%. The size of individual donations increased seven times. Customers and staff had a much better experience.

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lightning

Peers used Spektrix for engagement management and relationship management

Spektrix Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.26/5 ★

Read Reviews (19)
Analytics

3.63/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.26/5 ★

Read Reviews (19)
Analytics

3.63/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Spektrix

Top Failure Risks for Spektrix

Spektrix, Inc. News

Product

New at Spektrix: Recent releases and upcoming feature improvements

Spektrix has introduced several new features and improvements to enhance user experience and operational efficiency. Key updates include expanded Digital Passes for customer memberships, streamlined ticket scanning, and Google Tag Manager templates for analytics. Additionally, integrations with platforms like Zapier and Dotdigital enable better data management and marketing automation. These enhancements aim to improve customer engagement, operational flexibility, and data-driven decision-making for Spektrix users.

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Partnership

Spektrix and Kindsight Partner to Innovate Fundraising for Arts and Culture Organizations

Spektrix and Kindsight have formed a strategic partnership to bring AI-powered fundraising intelligence to arts and culture organizations. The collaboration integrates Kindsights data-driven fundraising tools with Spektrixs ticketing, marketing, and CRM platform. This joint solution aims to help nonprofits optimize donor engagement, improve fundraising outcomes, and leverage actionable insights for growth in the arts sector.

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Partnership

Spektrix and Kindsight Partner to Innovate Fundraising for Arts and Culture Organizations - PR Newswire

Kindsight, a fundraising intelligence software provider, and Spektrix, a CRM and communications platform for arts organizations, have formed a strategic partnership. This collaboration aims to deliver integrated fundraising and ticketing solutions tailored for arts and culture organizations, enhancing donor engagement and operational efficiency.

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Spektrix, Inc. Profile

Company Name

Spektrix, Inc.

Company Website

//spektrix.com

HQ Location

Lower Ground Basement, 3 Dorset Rise, London, EC4Y 8EN, UK

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